The first Executive & Leaders Rounding, held June 15, generated a lot of valuable feedback from team members. Topics discussed at each location included what we do well, what we need to improve and identification of issues that may harm patients and/or team members, and issues that need to be addressed right away.
Below are highlights from the comments received:
What we do well:
- Employees truly care for one another; we respect each other … good team work
- On Easton Tele – staff huddle each morning at change of shift to learn about patients
- CNA program offered free to staff
- Ken Kozel’s forums are good and this type of Rounding is a good thing
- The variety of services under one roof at the DIC is convenient for patients
- Communicate well and work well together
- Compass newsletter is good; posting of information online is good
People mentioned as deserving recognition:
- Easton Dietary –“Liz Walls – we’re going to miss her” … “The whole department” … “Mary Ann – a great line cook” … “Roz is absolutely awesome” … “Frances Mills does a great job with catering … Francis does an exceptional job” … “Bryan is really great” … “Our supervisors are great”… “Nurses do a great job – doctors take good care of people” … “Mr. Ken is so nice, he comes down and says ‘hello’ to us and makes us feel good”
- Dorchester ED — Kim Kral – recently named SRH Nurse Excellence award for Mentorship/Advocacy; Megan Greenwood and Lauren Bennett – recently certified as Certified Emergency Nurse; Helen Foxwell — recently certified as Forensic Nurse Examiner – Adult; new employees – Justin Prahl, Kayla Howeth and Elizabeth Biskach; Ashley Baynard – president of Eastern Shore Emergency Nurses Association; all staff who worked the triathlon
- Easton Telemetry — Patty Coleman, Mary Beth Daniels, Stella Hubbard, Pam Pardun, Johnny Emory, EVS staff, all nursing staff on telemetry
- Easton Radiology — All of the team
Sampling of issues identified and resolved or in process toward resolution:
- “Quiet” dietary carts are being ordered
- New “tracker” purchased for all registration areas
- Wires/electrical cords secured to remove tripping hazard in kitchen
- New floor mats ordered for cashiers
- Creating a formal repair process for stretchers and beds
- New boards to improve communication in radiology
- IT added new programs to computers on Telemetry as requested by physicians
- Process redesign for discharge patients — EVS will be notified of need to clean room after nursing has addressed patient care items (IV’s, commodes) in the room.
- Bathroom floor in the Dorchester ED being replaced on July 15.
- Traffic signs to be posted to address safety concerns at Clark Comprehensive Breast Center/DIC
- Bio-med to meet with Queen Anne’s Ed regarding equipment support
The next Executive & Leader Rounds will take place on Wednesday, July 20. The schedule is as follows:
| Executive Team | Paired Leader | Department |
| Ken Kozel | Trish Rosenberry | Ambulatory Surgery Center — Easton |
| Susan Coe | Kevin Chapple | Birthing Center – SMC at Easton |
| JoAnne Hahey | Terri Ross | Pharmacy — SMC at Easton |
| William Huffner | Frank Ford | Patient Financial Services — Canvas Back |
| Ruth Ann Jones | Dan Lessard | Acute Care — SMC at Chestertown |
| Patti Willis | Susan Siford | 2 East — SMC at Easton |
| Bob Frank | Penny Pink | Center for Diabetes & Endocrinology |
| Scott Burleson | Leigh Tomey | Facilities — SMC at Dorchester |