The February Executive-Leader Rounding schedule included visits to: EVS, Shore Medical Center at Easton; UM CMG – Wound Care, Shore Medical Pavilion at Easton; Food Services, Shore Medical Center at Dorchester; Pediatrics and Women’s Services, Shore Medical Center at Easton; Nursing and EVS, Shore Nursing and Rehabilitation at Chestertown; Lab/Cardiovascular Services, Shore Medical Center at Easton; Shore Rehabilitation at Easton (Outpatient); Employee Health & Wellness/HR, Shore Medical Center at Easton; and Outpatient Chemotherapy, Cancer Center.
Below are some highlights:
During the Rounds, the questions “Who deserves recognition?” and “What do we do well?” generate enthusiastic responses. February responses were as follows:
Staff Who Deserve Recognition ….
| Location | Details |
| Cardio/Pulmonary Support Staff | Nancy in Escort-very helpful |
| Cardio/Pulmonary Support Staff | Kevin in Outpatient Registration-kind, courteous, always pleasant |
| Lab Support Staff | Renal Staff, especially Dottie–very pleasant group |
| Lab Support Staff | CIM staff, especially Vilma-extremely helpful |
| OP Rehab | Melissa has done a great job at making everyone feel comfortable. She puts extra effort in to make the outpatient staff feel a part of the building. |
| Nursing & Rehab Center | Cindy McClain goes out of her way with the LPN to partner with him |
| Nursing & Rehab Center | ALL GNA/CNA were recognized by ALL staff..over and and over again, about how wonderful they are to patients and family. |
| Nursing & Rehab Center | Kaity Smith, praised by staff and patients for her compassion |
| Nursing & Rehab Center | Nina Powell in business office is helpful to staff and patients |
| Nursing & Rehab Center | Barb Follum is loving to family members and helpful to students |
| Employee Health & Wellness Services | They complement each other and trust that each will complete tasks and cover for each other. |
| HR | The team looks out for each other and pitches in to their co-workers. |
| HR | Appreciation for the HEART training was stated by many of the staff. |
What We Do Well ….
| Location | Details |
| Cardio/Pulmonary Staff | accommodate the patients/smile/treat with respect |
| Cardio/Pulmonary Staff | provide coffee/television remote |
| Lab Support | treat others with respect |
| Nursing & Rehab Center | Patient focused ..calling the clients family… |
| Nursing & Rehab Center | Clean, clean, clean |
| Nursing & Rehab Center | Engage residents with decorations, staff and courtyard |
| Nursing & Rehab Center | Identified Issues or broken processes are quick to be fixed |
| Nursing & Rehab Center | Students welcomed by staff and family and residents |
| Nursing & Rehab Center | GNAs are helpful, loving, caring, listen to the family |
| Cancer Center Outpatient Chemo | Extensive community support from multiple groups |
| Cancer Center Outpatient Chemo | Reception at the main entrance is very customer focused |
| Cancer Center Outpatient Chemo | Staff are dedicated, very low turnover |
| Cancer Center Outpatient Chemo | New patient and family orientation and Education/Treatment Plan Book |
The next Rounding will take place on Wednesday, March 15, as follows:
| Executive Team | Paired Leader | Department |
| Ken Kozel | Don Taylor | SMC at Dorchester, 2 East |
| Susan Coe | Kevin Chapple | SMC at Easton, Lab Phlebotomy/Chemistry/Hematology |
| JoAnne Hahey | Cheryl Ruff | Cancer Center, Radiation Therapy |
| William Huffner | Jonathan Kelly | SMC at Easton, JRC and NEURO Units |
| Ruth Ann Jones | Kelly Bottomley | SMC at Easton, Surgical Services |
| Brian Leutner | Linda Pittman | SMC at Easton, Registration (ED and Outpatient Center) |
| Bob Frank | Trish Rosenberry | SMC at Chestertown, Food Services |
| Scott Burleson | Kathy Elliott | SMC at Easton, Sleep Disorder Clinic |