Monthly Archives: February 2017

Above & Beyond

The following reports from patients and family members reaffirm our staff’s commitment
to putting our patients’ needs first. Please take a minute to say THANKS!


[At Ambulatory Surgery in Easton] my doctors, nurses and staff went above and beyond.  They were caring, efficient and knowledgeable and explained all details leaving no questions or hesitation on my part.


Laura Jackson was amazing during my entire visit [to the Emergency Department at UM Shore Medical Center at Dorchester]. At registration, Chanere was great. And Dr. Lonville was in with me several times during my visit keeping me informed — his bedside manner while I was a patient was great & very comforting. Ruth Donaldson was my discharge nurse and she was also great – I didn’t have a call bell and she made sure I was given one.


The phone interview in advance of my ambulatory surgery [at UM Shore Medical Center at Chestertown] was the most comprehensive I have ever experienced. Also, my anesthesiologist  was very thorough and spent a good deal of time with me.


The receptionist, Sandy, in the [Emergency Department at UM Shore Medical Center at Easton] was very pleasant and made what could have been a bad experience very nice. My nurse, Liz Shields, was wonderful and very helpful. She took a lot of time to listen to me and explain my treatment. Dr. Fitzgerald also was very helpful and spent a considerable amount of time explaining test results and treatment. Everyone treated me with care, concern and respect.


[At Shore Emergency at Queenstown], nurses wiped my face (I was sweating), gave me a cup of water & kept it full, and asked if I needed anything, i.e. pillow, blanket, ice, etc. I am 82 and not very stable on my feet or standing/sitting in front of X ray, but they went out of their way to get good  pictures. A+!  I don’t know what they could have done to make my trip any better  — they were busy, but when they said they would come to check on me they did just that. We are very lucky to have this center & staff so close to our home. Thanks.


At the Emergency Department at UM Shore Medical Center at Easton, Dr. Hebel was excellent – explaining everything clearly to [our patient] and family. Wonderful doctor! He also asked case manager to assist with our needs. And the case manager, Lora Collier, was unbelievably helpful and connected us with hospice.

HR Corner – News and Views from Human Resources

What’s New in HR …

  • Holiday Hour Increments

Team members may now use their Holiday bank in hourly increments.  Any banked holiday time may be taken in hourly increments up to the team member’s normal work schedule. For example, if a team member is scheduled off on a holiday they will receive applicable holiday pay.  If a team member is scheduled to work on the holiday, those holiday hours earned will be stored in the holiday bank and may be used later in hourly increments.

  • PAL Cash-In Opportunity

Beginning February 20, 2017 – March 18, 2017, benefit eligible hourly team members may cash-in Paid Annual Leave (PAL) hours up to 40 hours.

    Rules and Procedures for PAL Cash-In Opportunity

  1.  Benefit-eligible hourly team members may cash in up to 40 hours of accrued PAL during the opportunity period.
  2.  As the result of the cash-in, a team member’s accrued PAL will not be permitted to drop below 80 hours.
  3.  Team members must follow the announced procedures during the cash-in period; no off-cycle cash-ins will be permitted.
  4.  Cash-ins are calculated according to the team member’s regular base hourly rate and do not include any differentials of other amounts.
  5.  All cash-ins will be subject to normal deductions and taxes.

Cash-In Opportunity Time Line: (Dates will coincide with published payroll cycle.)

  Cash-In Opportunity
Cash-In Opportunity Announced February 20, 2017
Cash-In Opportunity Requests Submitted March 1 – March 18, 2017
Cash-In Opportunity Closed March 18, 2017
Cash-In Appears in Paycheck April 7, 2017

The form to cash-in is located on the Intranet under the Human Resources tab under Forms or from any HR Office.  If you have any questions, please contact your HR Business Partner or your supervisor.

UM Shore Medical Center at Dorchester Staff Recognized for Exceptional Care

Kneeling: Coree Young and Lisa Wachter. Standing: Tom Gray, Mike Holden, Sheila Greenwood, Charlie Chader, Isis Ferreira, MD, Wanda Major, Kristen Kane, Christine Walton, Rebecca Wright, Chelsea Blake, Amy Baker, Joy Martin and Leigh Tomey.

Nurses, patient care techs, social workers, EVS techs and security officers at UM Shore Medical Center at Dorchester were among those attending a reception in the hospital Solarium on Thursday, February 23, honoring their “Above & Beyond” care for a patient admitted to the 2 East unit last fall and discharged in late January after a four-and-a-half month stay.

Also on site for the occasion was Ken Kozel, UM SRH president and CEO; Isis Ferreira, MD; Ruth Ann Jones, chief nursing officer and senior vice president, Patient Care Services; Diane Walbridge, director, Acute Care and Emergency Services for UM Shore Medical Centers at Dorchester and Easton and UM Shore Emergency Center at Queenstown; and Brian Leutner, executive director, UM Shore Medical Center at Dorchester, UM Shore Regional Health Oncology Services and the Diagnostic and Imaging Center. Kozel, Jones, Walbridge and Leutner all complimented and shared their gratitude for the staff’s outstanding teamwork and creative collaboration in the patient’s care as well as their commitment to her best interests in spite of many challenges posed by her case. Saeed Salehinia, MD, was not able to attend but also received credit for identifying and remedying contributing factors to her condition and helping to facilitate an appropriate discharge plan.


Infusion Clinic Volunteer Recognized for Over 5,500 Volunteer Hours

(Left to right) Anne North, RN; Kailey Irick, CNA, Queen Anne’s County High School; Scott Burleson, executive director, UM Shore Medical Center at Chestertown; Nancy Schmidt; Danielle Purzynski, RN; and Sue Edson, Chester River Hospital Center Auxiliary president.

Nancy Schmidt, infusion clinic volunteer, was recently recognized for volunteering more than 5,500 hours at UM Shore Medical Center at Chestertown. She was presented a with a bouquet of flowers, a gift certificate and nine additional “gold stars” to add to the two currently on her volunteer smock. Each gold star represents  500 hours of service. Schmidt was the first volunteer to serve in the Caroline A. Bramble Infusion Clinic, previously known as the Caroline A. Bramble Chemotherapy Treatment Center, when it was established in 1995. The Center’s founder, David A. Bramble, donated $100,000 to create this center in memory of his mother, Caroline, who passed away from cancer when he was a just a teenager.

Schmidt said she has been volunteering in the UM Medical Center at Chestertown for approximately 30 years and now works four hours a week in the infusion clinic.

“When I get home, I know I’ve done something that really matters,” said Schmidt. “I was surprised by this recognition and it makes me think of all the other great volunteers who have donated so much time to the medical center.”

Waist Management Participants Lose 600 Pounds by Challenge Midpoint

“Waist Management Challenge” participants have reached the midpoint of their 12 week challenge, reports Nancy Bedell, regional manager, Employee Health and Wellness. Their progress continues as the 120 participants have lost a total of more than 600 pounds,

Says Bedell, “Several people have lost five percent of their body weight and are right on schedule to reach the goal of 10 percent by the end, And we have one person who has lost eight percent!”

Bedell is especially pleased that nearly everyone who enrolled the challenge in January is still participating, and that team members participating at the different locations continue to meet and support each other.

Participants also are benefiting from education about weight loss, as she explains, “Early group meetings covered topics that could be considered the basic ‘tools’ for weight loss. We discussed keeping a food journal, setting goals, celebrating success and getting moving. From there we moved on to more specific issues, such as how to handle cravings and eating out while dieting. It’s like building a tool chest for losing weight. The final stretch will be how to stay motivated, dealing with weight loss plateaus and developing a transition plan for when final goals are met.”

Bedell is excited that as February gives way to March, Center for Integrative Medicine staff provide programs for participants on managing stress and how stress affects dieting. To complete the Mind-Body-Spirit cycle, the final educational sessions will be on exercise.

“The Employee Health and Wellness team is getting so much positive feedback about the program, it’s very gratifying to see the progress staff members are making and how much they are supporting each other,” says Bedell, “Several have said they don’t want it to end, so we are hoping to start a second challenge if we get enough interest. Current participants could just continue on but we also would want to enroll new folks as well.”

If you might be interested in enrolling in a Waist Management challenge later this spring, please contact Nancy Bedell, 410-822-1000, ext. 5144,

Scenes from Cardiovascular Professionals Week

UM Shore Regional Health observed Cardiovascular Professionals Week February 12-18, which honors the work performed by cardiovascular practitioners and managers and their contribution to health care.

The Cardiovascular and Pulmonary Services Departments throughout UM Shore Regional Health held a number events to celebrate…

The Cardiovascular Team at UM Shore Medical Center at Chestertown provided a photo-booth for employees to promote Cardiovascular Professionals Week and Heart Month.

Easton Telemetry team member, Gloria Keeling, was the winner of the Cardiology Puzzles contest.

Brenda Hodgman was the winner of the “Guess How Many Hearts” contest held by the Easton Cardiovascular team.

Additional information about the cardiovascular and pulmonary services available at UM Shore Regional Health can be found at