Above & Beyond

Team-StrengthAbove-and-Beyond-graphic

The following reports from patients and family members reaffirm our staff’s commitment
to putting our patients’ needs first. Please take a minute to say THANKS!

I was on 4th floor [at UM Shore Medical Center at Easton].  Thelma was fantastic, as was another nurse I can’t remember.


Our hospital in Chestertown is an excellent facility!


Really enjoyed working with Jerod Buckel, the physical therapist during my stay [at Requard Center for Acute Rehabilitation].  He came up with so many different ways to keep me interested.  He even set up a small putting green for me.  Good luck, Jerod!


The staff at UM Shore Emergency Center at Queenstown always addressed me by name before administering any treatment or medicine. The staff were excellent in assisting me with a problem with acute gout and handed me useful information regarding diet to prevent further occurrences of gout, etc.


I came to the emergency room [at UM SMC at Chestertown] on 12/5/16 and  was diagnosed with pneumonia & bronchial spasm.  Dr. Davis, Grant (respiratory nurse), Terry, Becca, Chris, Melissa, x-ray technician charge nurse, Dina, patient care technician, and Dee and Susan:  Everyone gave me excellent care. They explained my medical results, answered any questions I had, nurses explained what test I was going take (x-ray) & respiratory nurse explained what he was giving me & why.  I was in my darkest hour & that day was my best visit to emergency room ever.  Everyone did an excellent job and took care of me.  I wanted to make sure to thank everyone that night!

Filling Up With HEART

Team-Strength
Heart OnlyAs we head into the last week of January, Patient Experience reports that 434 staff members have attended a total of 18 sessions held in Easton, Cambridge and Chestertown locations.

According to Christine Clarke, service excellence coach/trainer for UM SRH, “The biggest session so far included 31 staff members at Dorchester on Friday, January 20. At all of the sessions, my fellow facilitators and I have been so impressed and inspired by the engagement and interest of attending staff from all departments at all levels. Everyone seems to be eager to share their own experiences and happy to learn from staff in other areas and departments. At the same time, we are all having having fun getting to know each other better.”

Team members filling out evaluation forms for their HEART session at UM Shore Medical Pavilion at Easton.

Team members filling out evaluation forms for their HEART session at UM Shore Medical Pavilion at Easton.

According to Susan Coe, senior vice president and chief experience officer, HEART sessions are being held various locations, days and times through March 31, 2017. “Every session needs to fill in order to achieve the goal of 100 percent completion by the end of March. If you have not been signed up for a session, please ask your manager when is the best day and time for you to attend,” Coe says.

Clarke and Coe also report that feedback regarding the content of the sessions has been overwhelmingly positive. Below is a sampling of comments:


“The most valuable component was doing the interactions with other attendees regarding listening and empathy. Nice to have a cross-section of employees and hear about situations they’ve been in. Good to be reminded to smile and make eye contact as we sometimes forget to do that on our busy days.” — LIse Robertson


“I got the most out of the part on how to handle patient complaints and how thanking the patient for taking the time to bring issues to management validates their feelings.” — Susan Henry


“The most valuable component to me was the importance of taking others’ feelings into consideration – you never know what others are going through.” — Susan Houchens-Howes


Other comments:

  • “I am glad to know that Shore Regional Health cares enough to help everyone achieve the same goal.”
  • Most valuable: “Having a usable tool that can be applied on a consistent basis with internal and external customers” … “Interaction with co-workers and learning together –everyone is held to the same standards” …. “learning how important empathy is — if you truly feel empathy, all of the other objectives fall into place.”
  • Good mix of presentation and discussion, the videos showed realistic examples.

Shore Regional Health is Shedding the Pounds

Team-Strength

waist-management-1“Waist Management” is off to a great start, reports Nancy Bedell, regional director, Employee Health & Wellness Services. “There are 119 staff participating on 11 teams at five locations. We even have one virtual team with people from some of the smaller locations.”

The first challenge was to create team names. So far, team names chosen are:

  • “The Canvasback Cast-a-Weighs” — Canvasback
  • “Thin-it-to-Win-it”  — Cancer Center/DIC
  • “Team Hungry” — Chestertown
  • “Tuesday Morning Breakfast Club” — Easton
  • “The Slimsons”  — Easton
  • “Slim Down Sisters (SDS)” — Peri-Operative services

At weekly team meetings, participants have been great at sharing ideas, recipes and support. Who ever thought that “cauliflower rice” would be delicious? Or that an air fryer could cook up fried chicken as crispy as a deep fryer?  Avocado mayonnaise, anyone?

And the scale says: At the end of the 2nd week of the program, Shore Regional Health is more than 170 pounds lighter!

If you are working with anyone who is on a Waist Management team, please encourage him or her (and stop bringing in donuts for the office)!

Easton Auxiliary Makes a $100,000 Donation Through The Bazaar at 121 Federal Street

Financial-Resources

Bazaar_CheckDonation

The Auxiliary of Memorial Hospital at Easton and Bazaar employees presenting the check to the Birthing Center at UM Shore Medical Center at Easton. Pictured are Elva Pierce, volunteer, co-chair of the Bazaar; Janet Andrews, UM Memorial Hospital Foundation; Bob Frank, senior vice president of Operations for UM Shore Regional Health; Diane Bisanar, volunteer, co-chair of the Bazaar; F. Graham Lee, vice president for philanthropy, Art Cecil, president, Auxiliary of Memorial Hospital at Easton; Anne Davis, manager, The Bazaar at 121 Federal Street; Luanne Satchell, nurse manager, Women’s and Children’s Health Services at UM Shore Medical Center in Easton; and Celia Bodmer, head of Maggie’s Gift Shop. . (Not pictured: Nancy Espenhorst, head of special event sales, Auxiliary of Memorial Hospital at Easton.)

The Auxiliary of Memorial Hospital at Easton recently donated $100,000 to UM Memorial Hospital Foundation to support the Birthing Center at UM Shore Medical Center at Easton through proceeds raised by their thrift and consignment shop in Easton, The Bazaar at 121 Federal Street, Maggie’s Gift Shop and special event sales. The funds will support the renovation of the birthing center, which is now in progress.

“We very much appreciate the hard work the volunteers of the Easton Auxiliary put into raising money for our hospital”, says Luanne Satchell, nurse manager of the Women’s and Children’s Health Services at UM Shore Medical Center in Easton. “The funds donated by the Auxiliary are a pivotal part in helping us achieve our goal of providing the highest quality medical care in the region for new moms and their babies.”

The Auxiliary of Memorial Hospital at Easton works to raise funds for equipment, programs, services and patient care at UM Shore Medical Center at Easton, and various outpatient locations throughout UM Shore Regional Health, including the Clark Comprehensive Breast Center, the Cancer Center and various rehabilitation facilities. To support their fundraising efforts, the Auxiliary has two retail locations; The Bazaar at 121 Federal Street and Maggie’s Gift Shop, located inside the main entrance of UM Shore Medical Center at Easton.

The Bazaar at 121 Federal Street shop offers gently used designer and non-designer clothing for the entire family, shoes, fashion accessories and small household items. Maggie’s Gift Shop, managed and staffed exclusively by members of the Auxiliary, is located on the first floor of UM Shore Medical Center at Easton and offers a variety of unique gift items, jewelry, books, cards, holiday-themed decorations and snacks.

“We rely heavily on the sales of our two retail establishments to be able to give back and to help Shore Regional Health services and facilities,” says Art Cecil, president, Auxiliary of Memorial Hospital at Easton. “We encourage the community to come out and shop at The Bazaar and Maggie’s Gift Shop because not only are you buying for yourself, friends or family, but you are making a donation that will benefit health care in our community.”

Volunteers are currently being sought for both locations, and in other capacities throughout the Auxiliary. For more information, call 410-822-1000, extension 5839.

Chester River Hospital Center Auxiliary Holds Annual Meeting and Luncheon


Team-Strength

Chestertown_Auxiliary_Board

Shown at their recent Annual Meeting are Chester River Hospital Center Auxiliary Board members (left to right): Kay Wilkinson, Miki Smith, Susan Drumheller, Jan Taylor, Roberta Rengarts, Alice Barron, Jack Edson, Catherine Molz, Kathy Ruge, Jean Anthony, Mary Coryell, Susan Edson, Paddy Tobey, Phyllis Brown, Molly Streit, Mackey Dutton, Nan Voorhees, Valerie Croft, Meredith Acton and Barbara Noll. Board members not shown are: JoAnn Bowdle, Holly Bramble, Erin Gillespie, Vicki Neal, Maryann Ruehrmund and Kathy Davis.

The Chester River Hospital Center Auxiliary elected the members of its 2017 Board at its recent Auxiliary Annual Meeting and Luncheon at Heron Point in Chestertown. During the meeting, the Auxiliary introduced its new officers for 2017, including: Susan Edson, president; Mackey Dutton, vice-president; Kathy Ruge, recording secretary; Paddy Tobey, corresponding secretary; Jean Anthony, treasurer; Phyllis Brown, parliamentarian and Jack Edson, immediate past president.

Chestertown_Auxiliary_GiftCertificates

Eleanor Noble, 2,806 hours volunteered, and Sue Mumford, 3,972 hours volunteered, pose with their gift certificates for the hospital gift shop.

Another highlight of the occasion was the award of gold stars to Auxiliary members who volunteered an additional 500 hours during 2016. Recipients were:  Bob Backer, Tish Brown, Sue Copper, Gwinn Derricott, Carol Droge, Pat Frey, Kristi Frey, Charles Johnson, Jeanette Johnson, Cathy McCall and Betty Spence.

Chestertown_Auxiliary_GoldStars

(Left to right): Gwinn Derricott, Betty Spence and Carol Droge received their gold stars for volunteering an additional 500 hours in 2016. (Gold star recipients Bob Backer, Tish Brown, Sue Copper, Pat Frey, Kristi Frey, Charles Johnson, Jeanette Johnson and Cathy McCall were unable to attend the event.)

The Auxiliary also awarded gift certificates for the hospital gift shop to Eleanor Noble, 2,806 hours volunteered, and Sue Mumford, 3,972 hours volunteered, in recognition of their dedication and many hours as in-house volunteers.

Jack_Sue_Edson

Jack Edson hands the gavel to Susan Edson to officially transfer the leadership of the Chester River Hospital Center Auxiliary.

Members of the Chester River Hospital Auxiliary provide volunteer services at University of Maryland Shore Medical Center at Chestertown, and also raise funds to support programs and services at the hospital through two retail establishments, the Nearly New Shop, located in downtown at 320 High Street in Chestertown, and the hospital Gift Shop.

Chester River Hospital Auxiliary is currently seeking volunteers in all areas of service.  To learn more about volunteer opportunities, call Sue Edson, Auxiliary President at 410-348-2159.

Dorchester Auxiliary Installs 2017 Officers

Team-Strength

Pictured are 2017 Officers of the Dorchester General Hospital Auxiliary (front) Karol Redline, membership dues secretary; Diane McCarthy, president; Catherine Gullion, treasurer; (back) Alexandra Anderson-Snell, 1st vice president; Joy Loeffler, 2nd vice president; Nancy Linder, corresponding secretary; and Ida Jane Baker, immediate past president and installing officer.

Pictured are 2017 officers of the Dorchester General Hospital Auxiliary: (front) Karol Redline, membership dues secretary; Diane McCarthy, president; Catherine Gullion, treasurer; (back) Alexandra Anderson-Snell, 1st vice president; Joy Loeffler, 2nd vice president; Nancy Linder, corresponding secretary; and Ida Jane Baker, immediate past president and installing officer.

At a recent general membership luncheon and meeting, the Dorchester General Hospital Auxiliary installed its 2017 officers. The installing officer was Ida Jane Baker, immediate past president of the Auxiliary.

Serving as elected officers in 2017 are Diane McCarthy, president; Alexandra Anderson-Snell, 1st vice president; Joy Loeffler, 2nd vice president; Francesca Rendell, recording secretary; Catherine Gullion, treasurer; Karol Redline, membership dues secretary; Nancy Duvall, financial dues secretary; and Nancy Linder, corresponding secretary. Members at large include Rosalie Dolan, Barbara Weiss and Pat Wood, and the nominating committee consists of Diane McCarthy, chairman; Alexandra Anderson-Snell and Barbara Lipe.

In addition to their volunteer efforts at University of Maryland Shore Medical Center at Dorchester, the Auxiliary generates income for programs, services, equipment and patient care at the medical center through the Hospitality Shop and the Robin Hood Shop in Cambridge.

For additional information about Dorchester General Hospital Auxiliary projects or to become a volunteer, contact an Auxiliary member or call 410-

Upcoming Events: January 2017

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Auxiliary Events

Inauguration Sale – Friday, 1/20, 9am-4pm, and Saturday, 1/21, 10am-2pm, Robin Hood Shop, 416 High Street, Cambridge. ALL red, white or blue pants (includes blue jeans) will be 25 cents.  ALL tops (includes sweaters) will be 25 cents (hooded are excluded). All sales conducted by the Dorchester General Hospital Auxiliary are for the benefit of programs, services, equipment and patient care at UM Shore Medical Center at Dorchester.

Bazaar at 121 Federal Street Bag Sale – Tues, 1/31, The Bazaar at 121 Federal Street in Easton. Customers will be able to fill a bag with shop merchandise for either $6 or $10. Bags will be provided by the Bazaar and can be filled with previously discounted clothing (punched tickets). Certain merchandise exclusions do apply; please see a shop volunteer for details.

Breast Cancer Support

Transition to Wellness – Free workshops for breast cancer survivors and patients who are ending treatment.

Survivors Offering Support (SOS) – Free program pairing women who have breast cancer with mentors who are breast cancer survivors. If you need support or would like to become a mentor, call 410-822-1000, ext. 5866.

Breast Cancer Support Group – Tuesday, 1/24, 6-7:30pm, Cancer Center, Easton. Contact: 410-822-1000, ext. 5387.

Find more information about The Breast Center’s programs and services at UMShoreRegional.org/breast-center

Cancer Support

Cancer Support Group/Chestertown – Monday, 1/23, 6pm, UM SMC at Chestertown, Education Center. Information and support for patients at any stage – diagnosis, treatment, recovery and survivorship. Contact: 410-778-7668, ext. 2175.

Find more information about cancer treatment and support services online at UMShoreRegional.org/cancer_program.

Childbirth & New Parent Education

Breastfeeding Class— Saturday, 1/21, 9am-12:30pm, UM SMC at Easton, Health Education Center. Information about the benefits for you and your baby, and tips and techniques for successful breastfeeding. Free; register by phone, 410-822-1000, ext. 5231 or e-mail jkaminskas@umm.edu.

Find more information about Birthing Center programs and services at UMShoreRegional.org/programs/birthing-center/services.

Diabetes Education and Support

Diabetes Support Group/ Dorchester – Wednesday, 1/25, 5:30pm, Dorchester County YMCA. Led by Renee Woodward, RN, CDE Contact 410-822-1000, ext. 5195.

Diabetes Support Group/Chestertown– Tuesday, 1/31, 6:30pm, UM Shore Regional Health Chestertown. Led by Chrissy Nelson, BSN, RN, CDE. Contact 410-778-3300 ext. 2175

 Find more information about diabetes treatment and support services at UMShoreRegional.org/programs/endocrinology.

Integrative Medicine

Acupuncture, Massage, Psychotherapy and Reiki – By appointment, Monday-Friday, except holidays. Center for Integrative Medicine, Suite 300, 522 Cynwood Drive, Easton. For information about services, providers and scheduling, visit UMShoreRegional.org/programs/integrative/about or call 410-770-9400.

Recovery and Psychosocial Support

Bridge Clinic Support Group – Tuesday, 1/24 and 1/31, 6-7:30pm, UM SMC at Dorchester. Free, confidential support group meeting for individuals who have been hospitalized for behavioral health reasons and could benefit from assistance with issues after discharge. Varied topics based on participants’ needs. Each participant may bring one family member. Contact: 410-228-5511, ext. 2140.

Safe Sitter

Safe Sitter® Class Chestertown – Saturday, 1/28, 9am-4:30pm, UM SMC at Chestertown Education Center. Pediatric nurses teach youth ages 11-13 the basics of babysitting, including first aid and more. Cost: $40 (scholarships available). Limited seating, advance registration required. Contact: 410-778-7668, ext. 2175.

Screenings

Free Blood Pressure Screenings/Easton & Cambridge – Easton: every Monday & Tuesday, 9am-12pm, Diagnostic & Imaging Center. Cambridge: every Tuesday & Friday, 11am-1pm, UM SMC at Dorchester, Main Lobby. (Excluding holidays.)

Stroke Support

Queenstown Stroke Support Group – 1/24, 12pm-2pm, UM Shore Pavilion at Queenstown. Stroke survivors and family/caregivers welcome. Bring bagged lunch. Contact: 410-822-1000, ext. 5068.