Above & Beyond

The following reports from patients and family members reaffirm our staff’s commitment
to putting our patients’ needs first. Please take a minute to say THANKS!


In the Emergency Department at UM SMC at Chestertown, my husband was with me the entire time and the friendliness of the PA and the nurses certainly made the experience less traumatic than it might have been. The attention and care of the nurses was great. They listened, explained, and also helped to comfort my husband who was perhaps more concerned than I was.


I am pleased to inform you that I could not have been treated better at your facility. Everyone who cared for me in Telemetry at UM Shore Medical Center at Dorchester were great staff. Thank you.


At the lab in Easton, my physician had not put correct diagnosis codes on my lab order but the lab registrar, Theresa, called his office and asked for new orders w/correct diagnosis codes…well done! And Keaton was an excellent phlebotomist.


The staff in the lab at Chestertown were very personable and professional. During my test, she was able to read my body language of being nervous and talked with me to make it a more pleasant experience.


At UM Shore Emergency Center at Queenstown, my nurses Lisa & Anne were excellent – competent & compassionate & even the manager, Mary Alice checked in on me! Dr. Maniago has a fantastic bedside manner! It was the BEST experience – I am very grateful to have this ER in the community!

HR News You Can Use: Leaves of Absence

Liberty Mutual is our partner and administrator for all leaves of absence. If you anticipate a leave of absence — and even if you expect to be out for less than two weeks — you must contact Liberty Mutual to begin a claim. This is the case if you …

  •  have a chronic medical condition that causes you to miss time from work
  • are scheduled for a surgery;
  • have a serious injury or illness that causes you to miss work

Initiating a claim through HR Connections:

  • Log into HR Connections using your ID and password.
  • Once in the Knowledge Center, click on the quicklink for “Disability, FMLA and other Leaves”  — that will take you directly to mylibertyconnection.com.  This site provides an easy and secure way to report your disability claim.
  • Please select the “Report a New Claim” button on the home page of this site. Since your absence may also qualify for job protection under the Family and Medical Leave Act (FMLA), the information you provide to process your disability claim will also be used to initiate a Leave of Absence request, if applicable.

Initiating a claim by phone: You may also call Liberty to start your claim at 844-208-1665.  It is extremely important that you follow all requirements that the Liberty representative explains during the call.  You also must stay within the time frame allotted for documentation to be completed and returned to them for your claim to be considered and processed.

If you are approved for intermittent leave (leave that is not consecutive days but sporadic): You will be required to report all leave-related absences to Liberty Mutual as well as to your manager. A few things to note:

  • You will be asked the dates and hours missed from your scheduled work.
  • There is a time limitation on the reporting, so absences need to be reported as soon as possible after they occur.
  • You may enter the absences on the website using the same procedure as above or you may report the time missed by phone.

If you need a leave of absence that is not for medical reasons: You must also contact Liberty Mutual to initiate.  Please discuss this need with your manager first, as he or she must approve any request that is outside of the conditions of approval for medical leaves.

As always, if you have any questions please contact your Business Partner or one of our HR offices.

Talbot County Offers Free Emergency Response Training in 21-Hour Class

The Talbot County Department of Emergency Services is offering a free emergency planning and response course to county residents.

The CERT (Community Emergency Response Training) course is designed to help citizens prepare for disasters and build a more resilient community. The 21-hour CERT course includes emergency preparedness, fire safety and suppression, emergency medical treatment, light search and rescue, and disaster psychology. It also includes a final disaster exercise that enables participants to use the skills and knowledge they acquired during the course.

Beginning September 11, CERT will presented in seven three-hour classes, each Monday at 6:30 p.m., at the Talbot County Operations Center, located at 605 Port Street in Easton.   The training concludes with a disaster simulation exercise on October 23.

“Residents who volunteer their time for CERT training are a great asset to our community,” said Clay Stamp, Talbot County Director of Emergency Services and Assistant County Manager. “The skills taught in CERT are the foundation of emergency preparedness for individuals and families.”

Class participants will receive a training manual and a CERT kit that includes personal protective equipment such as a flashlight, first-aid kit, and high-visibility safety gear.  Participants who complete the course will be awarded a certificate acknowledging their accomplishments.

In a widespread emergency such as a winter storm or hurricane, public safety resources are stretched thin. CERT enables residents to care for themselves, their families, and their neighbors until police, fire, and medical responders are able to reach their neighborhoods.

The curriculum is interactive, with a combination of lecture and “hands-on” activities, and is open to all county residents.  There is no charge for the class, but space is limited.

For more information and to register, contact Jim Bass, Emergency Management Coordinator, at jbass@talbotcountymd.gov. CERT is a Citizen Corps program offered by the Department of Homeland Security.


UM Shore Regional Health Golf Tournament Set for September 18

University of Maryland Memorial Hospital Foundation has announced its 2017 Golf Tournament, scheduled for Monday, September 18, at the Talbot Country Club in Easton. Proceeds from the event will benefit the Birthing Center at UM Shore Medical Center at Easton.

“The birth of a child is one of the most joyous events in the life of a woman and her family. The Birthing Center located at UM Shore Medical Center at Easton is proud to serve parents from Caroline, Dorchester, Kent, Queen Anne’s and Talbot counties,” says Luanne Satchell, nurse manager of Women’s and Children’s Health Services. “We provide a host of services, resources and educational programs, as well as the most comfortable birthing experience for mother and baby in our newly renovated Center. We also want to thank our many donors and UM Memorial Hospital Foundation for their support in helping make our Center a special place.”

This year’s UM Shore Regional Health Golf Tournament will begin at 11:30 a.m. with a single shotgun start. Lunch, snacks and beverages will be served on the course. Following the tournament, there will be a reception and awards ceremony along with cocktails and hors d’oeuvres served at the clubhouse. Team registration is $1,500 and limited to 32 teams.

“Sponsorships are important to the UM Shore Regional Health Golf Tournament. They offer the opportunity for your organization to support our mission and help purchase needed equipment for the Birthing Center at UM Shore Medical Center at Easton,” says F. Graham Lee, vice president for philanthropy. “If you can’t play golf, we encourage you to consider a $500, $1,000, $2,500 or $5,000 sponsorship. It’s an investment in the future of our community.”

“Shore Regional Health Auxiliary at Easton volunteers are glad to be a sponsor of the 2017 Golf Tournament,” says Art Cecil, president of UM SRH Auxiliary of Easton. “All donations we provide come from sales at The Bazaar at 121 Federal Street, Maggie’s Gift Shop in the hospital and from many fundraisers throughout the years. The Auxiliary’s volunteers are dedicated to making a difference in patient care.”

For more information or to register, please contact Amy Lowe of UM Memorial Hospital Foundation, 410-822-1000, ext. 5763, or email alowe@umm.edu. You may also register by visiting http://ummhfoundation.org/mhf_events/.


SLAM Team Provides On Site Training for Safe Lifting with Slings

SLAM “hit the road” around UM SRH to demonstrate slings for safe lifting. Shown are Patricia Steele, Samantha Fitzhugh, Gina Anciano and Mandy Bounds.

On July 19 and July 25, the Safe Lifting and Movement (SLAM) Committee “hit the road” in and around the four main campuses of UM Shore Regional Health with a Sling Road Show .  Members of this committee visited both inpatient and outpatient areas to provide hands-on demonstrations and discussion of the various slings available to prevent injuries as well as optimize patient comfort during transfers and patient handling.

According to Teresa Blem, The Sling Road Show was eye-opening to staff and produced a lot of feedback to ensure quality care and safety.

Hydraulica’s Tip of the Month – August 2017

Use your arms, legs, and core body (abdominal muscles) to lift, not your back. This includes bending your knees to pick up something, instead of bending from your waist. Maintain proper posture and don’t arch your back. (See illustration below.)


Lifting Safety: Tips to Help Prevent Back Injuries. (2017). Retrieved August 1, 2017 from, https://familydoctor.org/lifting-safety-tips-to-help-prevent-back-injuries/

SLAM Committee members are Teresa Blem and Mandy Bounds, co-chairs, Gary Bigelow, Martha Clark. Chris DiFatta, Ann Marie Hernandez, Jonathan Kelly, Kimberly Kral, Pam Pardun, Steve Pittman. Sandy Prochaska, Pat Steele, Dykeshia Strawberry, Stephanie Stokes and Leigh Tomey.


“Project Print” Initiated to Reduce Costs, Create Efficiencies

Senior leaders Brian Leutner, Ken Kozel, Patti Will, Bob Frank, Jo Anne Hahey and Susan Coe are shown with  printing and fax equipment that was recently de-commissioned from the administrative suites at UM Shore Medical Center at Easton.

Among a number of important initiatives now under way throughout UM Shore Regional Health is a systematic reduction in the number of printers in use. 

According to Tammy Curry, director, regulatory compliance and operational excellence, Shore Regional Health has the opportunity to eliminate waste without compromising productivity.

Print Project Phase 1 aims to eliminate up to 200 personal printers now in use by individual offices and staff at the three UM SRH hospitals and the Canvasback location. “These will be replaced by shared copiers and printers in common areas. ”

“The goal is to create efficiencies while ensuring that every team member has the right tools to get the job done,” Curry explains, adding that reducing the number of printers — and also fax machines and fax lines — will save UM Shore Regional Health considerable unnecessary expense in terms of maintenance and supplies. It also and supports Shore Regional Health’s commitment to patient safety, experience, and quality, by eliminating unwarranted waste that is not bringing value to the patient.

The first stop on the printer round-up was with UM SRH senior leaders and their offices in the administrative suites at UM Shore Medical Centers at Chestertown, Dorchester and Easton. Project team members achieved consolidation of printers and fax machines that put 16 printers, one fax machine and two fax lines out of use. “This is a very promising start to this initiative and I want to thank the team members who led this project, Tom Towers, Norman Washburn and Jon Moulton for their excellent work,” Curry said.

The next area of focus for this project will be UM Shore Medical Centers at Chestertown and Dorchester and the Canvasback Business Office during the week of August 21, followed by UM Shore Medical Center at Easton during the week of August 28.

The equipment round-up will be followed by a collection of supplies in stock, particularly toner. In the meantime, Curry and her colleagues are investigating various strategies for off-loading the equipment for maximum advantage to UM Shore Regional Health.


Safe Sitter Class Set for Chestertown on August 22

The popular Safe Sitter® class, taught by pediatric nurses for youth ages 11-13, will be offered on Tuesday, August 22, 9 a.m. to 4:30 p.m. at UM Shore Medical Center at Chestertown Education Center.

Safe Sitter® is a national, non-profit organization that provides programs to teach youth life and safety skills for when they are home alone, watching younger siblings, or babysitting. Over 175 lives have been saved by Safe Sitter® graduates using the skills learned through the Safe Sitter training. More information about the program may be found at www.safesitter.org.

The cost for this one-day class is $45 (scholarships available). Because seating is limited, advance registration is required. For more information or to register, call Chrissy Nelson, 410-778-7668, ext. 2175.

Upcoming Events – August, 2017

Breast Cancer Support

Transition to Wellness – Free workshops for breast cancer survivors and patients who are ending treatment.

Survivors Offering Support (SOS) – Free program pairing women who have breast cancer with mentors who are breast cancer survivors. If you need support or would like to become a mentor, call 410-822-1000, ext. 5866.

Look Good … Feel Better – Monday, 8/21, 10am-12pm, Cancer Center, Easton. Free ACS program for women with cancer includes hair, skin and make-up tips, samples and a visit to the wig room. Contact: 410-822-1000, ext. 5355.

Breast Cancer Support Group – Tuesday, 8/22, 6-7:30pm, Cancer Center, Easton. Contact: 410-822-1000, ext. 5387.

Find more information about The Breast Center’s programs and services at UMShoreRegional.org/breast-center

Cancer Support

Cancer Support Group/Easton – Thursday, 8/17, Cancer Center, Easton. Information and support for patients at any stage – diagnosis, treatment, recovery and survivorship. Contact: 443-254-5940.

Cancer Support Group/Chestertown – Monday, 8/21, 7pm, UM SMC at Chestertown, Education Center. Information and support for patients at any stage – diagnosis, treatment, recovery and survivorship. Contact: 410-778-7668, ext. 2175.

Find more information about cancer treatment and support services online at UMShoreRegional.org/cancer_program.


Free Blood Pressure Screenings/Easton & Cambridge – Easton: every Tuesday and Wednesday, 9am-12pm, Diagnostic & Imaging Center. Cambridge: every Tuesday & Friday, 11am-1pm, UM SMC at Dorchester, Main Lobby. (Excluding holidays.)

Childbirth & New Parent Education

Breastfeeding Support Group – Tuesday, 8/15, 10-11:30am, UM SMC at Easton, 5th floor meeting room. Led by lactation consultants for new and expectant mothers. Contact: 410-822-1000 or 410-228-5511, ext. 5700.

New Mom, New Baby: Safety & CPR – Sat, 8/19, 9am – 1:30pm, UM SMC at Easton, Health Education Center. Baby topics (feeding,taking the baby’s temperature, circumcision and core care); mother topics (postpartum care, handling, stress, returning to work and birth control); and safety topics (childproofing, immunizations, car seats, infant security, poison prevention and when to call the doctor). Free; register by phone: 410-822-1000 or 510-228-5511, ext. 5200.

Find more information about Birthing Center programs and services at UMShoreRegional.org/programs/birthing-center/services.

Diabetes Education and Support

Diabetes Support Group/Easton – Monday, 8/14, 5:30pm, Brookletts Place, Talbot County Senior Center, Easton. Led by Karen Hollis, RD, CDE. Contact: 410-822-1000, ext. 5196.

Diabetes Support Group/Dorchester – Wednesday, 8/23, 5:30pm, Dorchester County YMCA. Led by Renee Woodward, RN, CDE. Contact: 410-822-1000, ext. 5196.

Diabetes Support Group/Chestertown – Tuesday, 8/29, 6pm, UM SMC at Chestertown Cafeteria, “Annual Indoor Picnic” — Please bring a diabetes friendly dish to share. Led by Chrissy Nelson, BSN, RN, CDE. Contact 410-778-3300, ext. 2175.

Find more information about diabetes treatment and support services at UMShoreRegional.org/programs/endocrinology.

Recovery and Psychosocial Support

Bridge Clinic Support Group – Tuesdays, 8/15, 8/22, 8/29, 6-7:30pm, UM SMC at Dorchester. Free, confidential support group meeting for individuals who have been hospitalized for behavioral health reasons and could benefit from assistance with issues after discharge. Varied topics based on participants’ needs. Each participant may bring one family member. Contact: 410-228-5511, ext. 2140.

Safer Sitter

Safe Sitter – Tuesday, August 22, 9am-4:30pm, UM Shore Medical Center at Chestertown. Taught by pediatric nurses for youth ages 11-13, teaches life and safety skills for when they are home alone, watching younger siblings, or babysitting. Over 175 lives have been saved by Safe Sitter® graduates using the skills learned through the Safe Sitter training. More information about the program may be found at www.safesitter.org. Cost: $45 (scholarships available). Limited seating, advance registration  required. For more information or to register, call Chrissy Nelson, 410-778-7668, ext. 2175.

Stroke Support

Queenstown Stroke Support Group –Tuesday, 8/22, 12-2pm, UM Shore Pavilion at Queenstown, suite 320.  All stroke survivors and/or caregivers and family members are welcome. Contact: Nicole Leonard 410-822-1000 ext. 5068 or nleonard@umm.edu.