Above & Beyond



The following reports from patients and family members reaffirm our staff’s commitment
to putting our patients’ needs first. Please take a minute to say THANKS!

I am writing to applaud the extraordinary care I received during a recent pulmonology appointment. My doctor recommended that I take the lung function test. I made the appointment easily and saw Pulmonology Technologist Terri Fisher. I have had these tests on several occasions before and felt that Ms. Fisher’s care was personal, effective, and professional. She immediately made me feel at ease with her kind demeanor. Additionally, she demonstrated how I was supposed to breathe during the test, which also differed from other pulmonology technologists who cared for me.

Beyond her professionalism, Ms. Fisher seemed to truly care about my test and reassured me that everyone sometimes does not breathe as deeply into the machine and that there was no “messing up”. She calmed me by telling light jokes and asking me if I understood. She acted as if I were a true contributor to my own care and a member of the team towards my continuing good health.

In short, the interaction I had with Ms. Terri Fisher, was outstanding, and I am pleased that your facility was recommended to me for the care of my asthma. Kudos to Ms. Fisher!

This [new EVS High Profile Cleaning] is great! I’ve never experienced this before. I am happy that I am safe from HAI (hospital acquired infection) and see that everything in my room is being cleaned and sanitized.

Dr. Anderson [at Shore Behavioral Health] iss the best psychiatrist I have had. I wish he also had a private practice! Many thanks, Dr. Anderson.

Nurse patient tech Raynette in Shore Behavioral Health made me very comfortable by putting blankets rolled up on my back.

I arrived [at Shore Emergency Center at Queenstown] about 8 p.m. and was out around 10 p.m. on Aug. 20th. Dr. Harris and the staff were wonderful.  I was in a lot of pain but they took care of me.  Thank all of you.

I talked to Vicky Downes [at UM Shore Medical Center at Chestertown], she was pleasant to talk to and covered everything about the procedure thoroughly.

2016 Arthur B. Cecil, Jr., MD, Award Finalists Announced


University of Maryland Shore Regional Health will name the recipient of the 2016 Arthur B. Cecil, Jr., MD, Award for Excellence in Health Care Improvement on October 13 at the Tidewater Inn. Dr. Cecil was the first recipient of the award, which recognized his contributions to clinical advancements and medical staff development. The Cecil Award continues the tradition of recognizing performance improvement initiatives that have a measurable effect on the quality of health care for a defined group of patients.

Each of this year’s Cecil Award finalists exemplifies Dr. Cecil’s commitment to advancing healthcare for the benefit of the community they serve. This year’s finalists include:

  • cespedes-duane_med-res

    R. Duane Cespedes, MD

    R. Duane Cespedes, MD for his commitment to and ongoing highest quality care  in our Continence and Pelvic Health Center Program that focuses on finding alternatives to surgery for urinary incontinence patients.  The program also offers state of the art Urodynamic Studies to assist in the diagnosis of conditions such as neurogenic bladders and complications from multiple sclerosis.

  • daquila-don

    Donald D’Aquila, PharmD

    Donald D’Aquila, PharmD for implementing pharmacologic therapies in the management of pain and non-pain symptoms. He has implemented numerous programs and strategies that have benefited our patients in our programs in pain management, palliative care, and surgical and cancer care.

  • kurtom-khalid_med-res

    Khalid H. Kurtom, MD, FAANS, FACS

    Khalid Kurtom, MD for his role in improving spine patient outcomes and as our regional representative to the UMMS Spine Network. As part of the UMMS Spine Network, he has been instrumental in decreasing spinal surgery patients’ length of stay, readmissions and post-procedure complications all while decreasing spinal surgery costs.

“These finalists strive every day to innovate and bring leading edge care to all the patients we serve,” says William Huffner, MD, MBA, FACEP, FACHE, chief medical officer, UM Shore Regional Health. “We are fortunate to have care team members of this caliber in our region.”

Patient Experience Initiatives Ramp Up With New Team Members


Liz Flair, Patient Experience Advocate

Liz Flair, Patient Experience Advocate

Two staff members recently have joined the Patient Experience team, Susan Coe, senior vice president, chief experience officer for UM Shore Regional Health, has announced. Elizabeth Flair began as the new patient experience advocate in early September. Although new to Patient Experience, Flair is not new to Shore Regional Health; most recently, she served nearly three years as front office coordinator for the Clark Comprehensive Breast Center, and prior to that position, she worked for Walid Kamsheh, MD at Shore Neurology and Sleep Medicine. Emily Uyttewaal, RN, who works part-time at the UM SRH Ambulatory Surgery Center, will be providing additional per diem support as a patient experience advocate.

According to Jo Anne Thomson, director, Patient Experience, the patient experience advocates will focus on “service excellence and management of the grievance process, including identifying grievance patterns and communicating with our management team to make improvements throughout the organization.”

In addition to Flair and Uyttewaal, Christine Clarke, director, leadership and organizational development for Human Resource Services of University of Maryland Medical System, will be returning to UM Shore Regional Health in a new position on the Patient Experience team, service excellence coach and trainer, in early October (Clarke’s return will be covered in a future issue of Compass.)

Flair, who has lived on the Eastern Shore since childhood, is a Washington College graduate and recently completed her MBA specializing in Health Care Management from Western Governors University. “I am excited to have the opportunity to use my education and experiences in support of the Patient Experience program at Shore Regional Health,” Flair says. “I am very passionate about supporting patients and their loved ones to resolve any issues they encounter, and about contributing to initiatives that will enable staff across our organization to provide the best experience possible for those we serve.”

The Patient Experience office hours are Monday-Friday, 7:30 a.m. – 4:00 p.m. The office is located in the suite shared with Human Resources off the main lobby in UM Shore Medical Center at Easton. “We also are planning regular office hours at Shore Medical Centers at Chestertown and Dorchester and those hours will be announced soon,” says Thomson.

The Patient Experience team is here to support you! Contact information is as follows:

Patient Experience Advocate              Elizabeth Flair                         410-829-5095 or ext, 5828

Director, Patient Experience               Jo Anne Thomson                   ext. 5724

Chief Experience Officer                      Susan Coe                               443-804-5627

Kathy Davis Honored as Everyday Hero in Chestertown



From left to right: Jack Edson, president, Chester River Hospital Center Auxiliary, Kathy Davis, and Scott Burleson, executive director, UM SMC at Chestertown.

Kathy Davis, a Chester River Hospital Center Auxiliary Board member, an in-house volunteer and a Gift Shop volunteer at UM Shore Medical Center at Chestertown, was recently recognized as an Everyday Hero by Maryann Ruehrmund – executive director of UM Chester River Health Foundation and liaison for the CRHC Auxiliary – who made a donation in her honor to the Foundation.

Ruehrmund’s gift recognizes Davis’ efficiency and hard work as a volunteer at UM SMC at Chestertown, fulfilling duties such as scheduling and rescheduling CRHC Auxiliary volunteer shifts, screening and interviewing volunteer candidates, training all new in-house volunteers and tracking volunteer hours.

“She approaches difficult situations with the utmost professionalism, is always thinking out of the box and shows extraordinary passion for her responsibilities,” says Ruehrmund. “We are so fortunate to have her as a part of our team.”

The Everyday Hero program provides patients, visitors and staff members with the opportunity to recognize and thank any member or team at UM Shore Regional Health, who made a positive difference in a visit or stay, by making a financial contribution of any size to UM Memorial Hospital Foundation or UM Chester River Health Foundation. Funds received through the Everyday Hero program are used for equipment, capital improvements and staff education in the departments in which the employees or team work.

Flu Vaccine Schedule Announced


flushot-2016-logo-1Providing free vaccinations to our staff, physicians and volunteers is one way UM Shore Regional Health fulfills its mission, “Creating Healthier Communities Together.”  Employee Health Services has been receiving some calls regarding the flu vaccine; please note the flu vaccine clinic schedule, below:

Clinic Schedule (all days, 6:30 a.m. – 5 p.m.):

10/5/16 —  UM SMC at Easton  HEC, Rooms C&D

10/10/16 — UM SMC at Easton HEC, Rooms C&D

10/11/16 — UM SMC at Chestertown Education Center

10/12/16 — UM SMC at Dorchester  3rd floor Conference Room

10/17/16 — UM SMC at Dorchester 3rd floor Conference Room

10/20/16 — UM SMC at Easton  HEC Rooms A&B

10/26/16 — UM SMC at Dorchester 3rd floor Conference Room

10/31/16 — UM SMC at Chestertown Conference Center, 2nd floor

11/8/16  — UM SMC at Easton Outpatient Conference Room

A few things to note:

  • The egg free vaccine will be available at Employee Health Services
  • You must BRING YOUR BADGE when you come to get your vaccine.
  • The last day to get your vaccine is November 11, 2016.
  • Vaccination is mandatory – declining is allowed only for religious or health reasons and documentation is required.

More information will follow in next week’s Compass and posters including the above logo will be distributed in all locations.

Environmental Services at Dorchester, Easton and Queen Anne’s Under New Management


UM Shore Regional Health has contracted with Crothall Healthcare, a national health care support services provider, to manage Environmental Services at UM Shore Medical Centers at Dorchester and Easton, and at UM Shore Emergency Center at Queenstown. Founded in 1991, Crothall provides a variety of health care support services for 1,200 clients in 44 states.


Jonathan Kelley, new director of EVS for UM Shore Medical Centers at Dorchester and Easton and UM Shore Emergency Center at Queenstown

Under the auspices of Crothall, a new director of Environmental Services, Jonathan Kelley, has been appointed. Kelley, who most recently directed environmental services at Carroll Hospital in Westminster, Maryland, reports to Bob Frank, UM SRH senior vice president of Operations. (EVS services at UM Shore Medical Center at Chestertown continue to be managed by HCS and directed on-site by Sandy Carino.)

Reporting to Kelley as on-site operations manager for UM SMC at Dorchester will be Nadine Houston; an on-site operations manager for UM SMC at Easton and Shore Emergency Center at Queenstown will be named and announced in the near future. Kelley, who is a native of Salisbury, started this past Monday and is working out of the EVS office on the north side of UM SMC at Easton (adjacent to the employee parking lot).

According to Bob Frank, progress is well under way in improving the cleanliness of the hospitals and the emergency center. “We are excited that Crothall is here and implementing a very sound, structured approach to hospital cleanliness that is sure to improve our patient satisfaction scores,” he says.  The Crothall approach includes several initiatives, including:

High Profile Cleaning (HPC) – A standardized cleaning system that is designed to reduce the incidence of hospital-acquired infections and improve patient satisfaction by through increased staff accessibility and through sanitizing high-touch surfaces. Tent cards are placed in the patient’s rooms to inform them that HPC has been completed. (Crothall’s philosophy is that the first two seconds of an EVS associate’s encounter with a patient present an opportunity to make a lasting, positive first impression. The company’s “defining moments” strategy addresses appearance, verbal and no-verbal communication, behaviors and interactions –all focused on driving patient satisfaction.)

EVS Training – EVS staff at the three facilities are undergoing Crothall training on a variety of safety topics, including blood borne pathogens, needle stick prevention, standard precautions, hand washing, waste handling, electrical and fire safety, injury prevention, incident reporting, hazardous communication and safe chemical usage

 HCAHPS Strategy – changing people’s perceptions of the importance of cleanliness in the health care environment through the HPC program

ABS’s Floor Care and Carpet Care – a 12-week cycle of proactive floor cleaning projects that include scrubbing and waxing using hospital-approved chemicals. The schedule has been circulated to managers; any managers with concerns regarding the schedule or the chemicals, may contact Kelley at ext. 5398, jonathan.kelley@umm.edu.

Picture-Perfect Program – One-on-one training that educates staff in the proper way to set a room for the next patient is now in progress at all three facilities

“The Environmental Services Department is committed to providing a clean, aseptic and pleasant environment for all guests, visitors, staff and physicians through a proactive EVS program, says Kelley. “If at any time you feel an area is not receiving the attention it needs, please feel free to us know. In the meantime, we appreciate all the staff’s cooperation that is imperative to the success of our program.”

Facilities Management Request Added to Intranet

Team-StrengthAvailable immediately, under the Facilities Management page on the UM Shore Regional Health intranet site, is a place to submit work orders for our facilities. Below you can see that there are two different links to click on, one specifically for Chestertown facilities and another for any of our other facilities. Please visit at http://intra.umms.org/shore/departments/facilities-management



Radiology Department at UM Shore Medical Center at Chestertown Receive Aprons


David Simmons, Radiology Technologist, Danean Perron, Radiology Technologist, and Evan Delcasale, Chesapeake College Radiology Technologist student show off the new aprons.

David Simmons, Radiology Technologist, Danean Perron, Radiology Technologist, and Evan Delcasale, Chesapeake College Radiology Technologist student show off the new aprons.

Aprons for the Radiology Department at UM Shore Medical Center at Chestertown, purchased with a $900 gift from the Chester River Hospital Auxiliary, have now been issued and being used by the department.

The new aprons are designed for comfort – as well as safety – for staff who spend many hours wearing this very heavy equipment. Lead aprons typically weigh between five and 10 pounds, and technologists may wear an apron for a many as 10 cases a day. Having the weight of the apron hanging disproportionately due to ill-fit and wear can cause back and neck strain. Also, over time, the apron material becomes faded, stretched and worn, as well the Velcro clasps become weakened thus causing the fit to become uncomfortable.

Mental Health First Aid Classes Announced



Register for fall Mental Health First Aid® classes 
Mental Health First Aid is an 8-hour national certification course that teaches the layperson the skills to recognize the signs of a mental health or substance use disorder crisis, identify community resources and link individuals in need of treatment and support to the proper resources.

Join the other 20,000 Marylanders who have been trained in the state. Mental Health First Aid Maryland is currently offering instructor trainings as well as 8-hour courses this fall.

Upcoming  Courses (10 a.m. – 3 p.m. each day):
Youth 8-Hour Course — Thursday, October 6 and Friday, October 7
Core 8-Hour Course — Wednesday, November 2 and Thursday, November 3

Upcoming 5-Day Instructor Training (9:30 a.m. – 5 p.m. each day)
Youth Instructor Course* —  New Date: Monday, October 24 through Friday, October 28
Core (Adult) Instructor Course — Monday, November 14 through Friday, November 18

*Priority will be given to Project Aware school districts for this training. Please note, persons trained under the Project Aware grant cannot charge a fee to train youth-serving adults to be First Aiders.

All courses will be held:
Mental Health Association of Maryland
1301 York Road, Suite 505 
Lutherville, MD 21093

Group discounts and scholarships are available for both the instructor and 8-hour courses.
If you have questions, please contact Mental Health First Aid Maryland at mhfatraining@mhamd.org.

Win a FitBit and Other Reasons to Participate in SLAM “Back to School” Events September 27-29


REMINDER! The Safe Lifting And Moving (SLAM) Committee’s Back to School events to help ALL staff avoid injury related to lifting and moving patients, supplies and equipment are scheduled as follows:

single mascotUM Shore Medical Center at Chestertown, Tuesday, September 27, 7:30 a.m. – 12 p.m., Education Center

UM Shore Medical Center at Easton, Wednesday, September 28, 9 a.m. – 3 p.m., Health Education Center

UM Shore Medical Center at Dorchester, Thursday, September 29 — 3rd floor classroom

Everyone who attends at any location has a chance to win a FitBit fitness tracker by participating in a raffle.

handicare_systemromedic_quickmove_1According to Nancy Bedell, director, Employee Health Services, there also will be a “Guess the Weight of the Linen Bag” contest, safe lifting training conducted by Comprehensive Rehabilitation Services staff at each site, and vendor demonstrations of “Quick Move” equipment (shown at left) that provides a more secure sit-to-stand procedure for both patient and caregiver, and, at the same time, contributes to safeguarding and strengthening the user’s abilities.

“The SLAM Committee has made a lot of progress in reducing employee injuries and these events offer another opportunity to learn what you need to know to prevent a problem caused by poor lifting technique,” says Bedell. “We hope managers will encourage their staff to attend and that everyone will enjoy the contest, raffle, demonstrations and oh yes, the ice cream.”

Upcoming Events: September and October 2016


Alzheimer’s Support

Alzheimer’s/Dementia Caregivers Support Group – Thursday, 10/20, 6-7:30pm. UM Shore Nursing & Rehab Center at Chestertown. Led by Stepha Golebieski, assistant director of nursing. Contact: 410-778-4550.

Find information about skilled nursing, inpatient rehab and respite care in Chestertown online at UMShoreRegional.org/about/facilities/rehabilitation.

Auxiliary Events

Jewelry and Electronics Sale – Monday, 9/26, 7am-4pm, Health Education Center, UM Shore Medical Center at Easton. Sponsored by the Auxiliary of Memorial Hospital at Easton, Inc. for the benefit of programs, services, equipment and patient care at UM SMC at Easton.*As a reminder, Payroll Deduction is once again available.*

Breast Cancer Support

Transition to Wellness – Free workshops for breast cancer survivors and patients who are ending treatment.

Survivors Offering Support (SOS) – Free program pairing women who have breast cancer with mentors who are breast cancer survivors. If you need support or would like to become a mentor, call 410-822-1000, ext. 5866.

Breast Cancer Support Group – Tuesday, 9/27, 6-7:30pm, Cancer Center, Easton. Contact: 410-822-1000, ext. 5387.

Pink Ribbon Tree Lighting Ceremony – Monday, 10/10, 5pm, UM Shore Medical Center at Easton. Sponsored by the Clark Comprehensive Breast Center. Pink ribbons will be hung in honor of those patients who were treated by the Center in the past year. The tree will serve as a month-long reminder of the friends, neighbors and loved ones whose lives have been touched by breast cancer. This tree will be lit with pink lights throughout the month.

Breast Cancer Support Group – Tuesday, 10/25, 6-7:30pm, Cancer Center, Easton. Contact: 410-822-1000, ext. 5387.

Find more information about The Breast Center’s programs and services at UMShoreRegional.org/breast_center

Cancer Support

Cancer Support Group/Easton – Thursday, 10/6 & 10/20, 5-6:30pm, Cancer Center, Easton. Information and support for patients at any stage – diagnosis, treatment, recovery and survivorship. Contact: 443-254-5940

US TOO Prostate Cancer Support Group – Tuesday, 10/11, 6:30pm, Cancer Center, Easton. Information and support for patients at any stage – diagnosis, treatment, recovery and survivorship. Topic: Keeping Mentally and Physically Fit After Prostate Cancer.  Contact: 443-994-5792.

Look Good … Feel Better – Monday, 10/17, 10am-12pm, Cancer Center, Easton. Free ACS program for women with cancer includes hair, skin and make-up tips, samples and a visit to the wig room. Contact: 410-822-1000, ext. 5355.

Prostate Cancer Support Group –  Monday, 10/17, 7pm. UM SMC at Chestertown Conference Center. Educational forum including basic prostate information and discussion, questions/answers and sharing from prostate cancer survivors. Contact: 410-778-7668 ext. 2175.

Cancer Support Group/Chestertown – Monday, 10/24, 7pm, UM SMC at Chestertown, Education Center. Information and support for patients at any stage – diagnosis, treatment, recovery and survivorship. Contact: 410-778-7668, ext. 2175.

Find more information about cancer treatment and support services online at UMShoreRegional.org/cancer_program.

Childbirth & New Parent Education

Labor & Delivery Class – Saturday, 10/1, 9am-3:30pm, UM SMC at Easton, Health Education Center. Overview of maternal reproductive health; signs, symptoms and stages of labor, including pain management; techniques for a successful birth experience; cesarean delivery; and recovery after the birth. Free; register by phone, 410-822-1000 or 410-228-5511, ext. 5200.

Breastfeeding Support Group – Tuesday 10/4 & 10/18, 10-11:30am, UM SMC at Easton, 5th floor meeting room. Led by lactation consultants for new and expectant mothers. Contact: 410-822-1000 or 410-228-5511, ext. 5700.

New Mom, New Baby: Safety & CPR –Saturday, 10/15, 9am-1:30pm, UM SMC at Easton, Health Education Center. Baby topics (feeding, taking the baby’s temperature, circumcision and core care); mother topics (postpartum care, handling   stress, returning to work and birth control); and, safety topics (childproofing, immunizations, car seats, infant security, poison prevention and when to call the doctor). Free; register by phone, 410-822-1000 or 410-228-5511, ext. 5200.

Big Brother, Big Sister: Sibling Preparation – Saturday, 10/29, 9:30-11am, UM SMC at Easton, Health Education Center. Designed for children ages 3-8, includes a tour of the Birthing Center and story time or video.  Register by phone, 410-822-1000 or 410-228-5511, ext. 5200.

Find more information about Birthing Center programs and services at UMShoreRegional.org/programs/birthing-center/services.

Diabetes Education and Support

Diabetes Support Group/Chestertown– Tuesday 9/27, 6:30pm, UM Shore Regional Health Chestertown. Led by Chrissy Nelson, diabetes educator. Contact 410-778-3300 ext. 2175

Diabetes Self- Management Class/Easton  –  Two sessions: Tuesday, 10/4-11-18, 9am-12pm; and Wednesday, 10/5-12-19, 1:30-4:30pm. UM SMC at Easton, UM Diabetes & Endocrinology Center. Medical information and strategies enabling patients to manage their diabetes for optimal wellness. Referral and advance registrations required. Contact: 410-822-1000, ext.5195.

Diabetes Self-Management Class/Chestertown – Tuesday, 10/4-11-18, 4:30-7:30pm, UM SMC at Chestertown Education Center. Medical information and strategies enabling patients to manage their diabetes for optimal wellness. Referral and advance registration required. Contact: 410-822-1000, ext. 5195.

Diabetes Support Group/Denton – Wednesday, 10/5, 5:30pm, St. Luke’s United Methodist Church, Denton. Led by Doris Allen, lead diabetes educator. Contact: 410-479-2161.

Diabetes Support Group/Easton — Monday, 10/10, 5:30pm, Talbot County Community Center Easton. Led by Karen Hollis, diabetes educator. Contact: 410-822-1000, ext. 5195

Diabetes Support Group/Chestertown– Tuesday, 10/25, 6:30pm, UM Shore Regional Health Chestertown. Led by Chrissy Nelson, diabetes educator. Contact 410-778-3300 ext. 2175

Diabetes Support Group/ Dorchester – Wednesday, 10/27, 5:30, Dorchester County YMCA. Contact: 410-822-1000, ext. 5195.

Find more information about diabetes treatment and support services at UMShoreRegional.org/programs/endocrinology.

Flu Shot Clinics

10/5/16  Easton  HEC rm. C&D
10/10/16 Easton HEC rm. C&D
10/11/16  Chestertown  Education Center
10/12/16 Dorchester  3rd floor Conference Rm.
10/17/16 Dorchester 3rd floor conference Rm.
10/20/16 Easton  HEC rm. A&B
10/26/16 Dorchester 3rd floor Conference Rm.
10/31/16 Chestertown  Conference Center 2nd floor
11/8/16  Easton  Out Pt. Conference Rm.

Time will be 6:30am  to 5pm for all the dates listed above

Integrative Medicine

Acupuncture, Massage, Psychotherapy and Reiki – By appointment, Mon-Fri, except holidays. Center for Integrative Medicine, Suite 300, 522 Cynwood Drive, Easton. For information about services, providers and scheduling, visit UMShoreRegional.org/programs/integrative/about or call 410-770-9400.

Psychosocial Support

Bridge Clinic Support Group – Tuesdays, 9/27, 10/4, 10/11, 10/18, 10/25, 6-7:30pm, UM SMC at Dorchester. Free, confidential support group meeting for individuals who have been hospitalized for behavioral health reasons and could benefit from assistance with issues after discharge. Varied topics based on participants’ needs. Each participant may bring one family member. Contact: 410-228-5511, ext. 2140.

Safe Sitter

Safe Sitter® Class Chestertown – Saturday, 9/24, 9am-4:30pm, UM SMC at Chestertown Education Center. Pediatric nurses teach youth ages 11-13 the basics of babysitting, including first aid and more. Cost: $40 (scholarships available). Limited seating, advance registration required. Contact: 410-778-7668, ext. 2175.

Safe Sitter® Classes/Easton and Chestertown – Saturday, 10/1, 9am-4:30pm, UM SMC at Easton. Nick Rajacich Health Education Center; and Saturday, 10/29, 9am-4:30pm, UM SMC at Chestertown Education Center. Pediatric nurses teach youth ages 11-13 the basics of babysitting, including first aid and more. Cost: $40 (scholarships available). Limited seating, advance registration required. Contact: Easton, 410-822-1000, ext. 5231; Chestertown, 410-778-7668, ext. 2175.


Free Blood Pressure Screenings/Easton & Cambridge – Easton: every Tuesday and Wednesday, 9am-12pm, Diagnostic and Imaging Center. Cambridge: every Tuesday and Friday, 11am-1pm, UM SMC at Dorchester, Main Lobby. (Excluding holidays)


From a Woman’s Point of View: Nurturing Your Financial and Physical Well Being– Thursday, 10/20, 9:30-11am. Talbot Country Club. Presenters: Dr. Lakshmi Vaidyanathan, Shore Regional Palliative Care Program and Elizabeth Spurry, President Tred Avon Family Wealth. Free, but seating is limited. Register in advance by contacting Janet Andrews, 410-822-1000 ext. 5792, janet@umm.edu.

Stroke Support

Queenstown Stroke Support Group – Tuesday, 9/27, 12pm-2pm, UM Shore Pavilion at Queenstown. Open Forum. Stroke survivors and family/caregivers welcome. Bring bagged lunch. Contact: 410-822-1000, ext. 5068, jfluharty@umm.edu.

Mid-Shore Stroke Support Group – Thursday, 10/6, 12-2pm, UM SMC at Easton, 5th Floor, Requard Dining Room. Topic: Open forum.  Will discuss milestones and much more. Stroke survivors and family/caregivers welcome. Bring bagged lunch. Contact: 410-310-9280, midshorestroke@gmail.com.

Queenstown Stroke Support Group – Tuesday, 10/25, 12pm-2pm, UM Shore Pavilion at Queenstown. Topic: Dancing with Diago.  How dancing can improve stroke recovery. Stroke survivors and family/caregivers welcome. Bring bagged lunch. Contact: 410-822-1000, ext. 5068, jfluharty@umm.edu.

SAVE THE DATES! UM SRH Service Award Celebrations — Invitations will be sent out to employees celebrating their Service Milestones in early September

Celebration Dinner — Thursday, October 205:30pm, The Milestone, 9630 Technology Dr, Easton, MD 21601. Celebrating our retirees and employees with 20, 25, 30, 35, 40, 45 & 50 years of service.

Celebration Luncheon — Friday, October 21, 11:00am, The Milestone, 9630 Technology Dr, Easton, MD 21601. Celebrating employees with 10 & 15 years of service.

Above & Beyond



The following reports from patients and family members reaffirm our staff’s commitment
to putting our patients’ needs first. Please take a minute to say THANKS!

“Dr. Eric Klotz treated me for diverticulitis [at UM Shore Medical Center at Easton] Express Care on August 27, 2016 in such an outstanding manner that I wish to send my compliments to him and the hospital. I’ve been treated for diverticulitis several times over the years but never with such thoroughness, thoughtfulness and kindness.  (And I’m quite experienced in visits to emergency and express care.) His attention to detail and his willingness to give excellent descriptions of what he was doing were very reassuring. If he were in general practice, I would become his patient.

“Dr.  Dabanjan Bandyopadhyay visited me to assess my condition as he was on his way to surgery. He explained why his services might be needed if I were admitted. His explanations were wonderfully detailed and gave me confidence in how my case would be handled if surgery were required, which it was not. The hospital can be proud of him too.”

From Melanie Chapple, Pharmacy:  “A recent patient at UM Shore Medical Center at Easton owns an assisted living facility in Queen Anne’s County. Her daughter found her mother’s stay and care at UM SMC at Easton so positive that from now on, when any of their assisted living residents need emergency care or hospital services, she is going to have them sent to Easton. (Apparently, her patients have typically been sent to to Anne Arundel Medical Center.) The daughter also had a lot of positive things to say about our respiratory department and pulmonology group.”

“I was not awake when admitted.  I feel very blessed that Dr. Peter Niebyl came to see me and recognized that I had a life threatening infection, and I believe he saved my life!”

Nurse Midwife Rebecca Ailstock was 100% incredible. I’d  never met her prior to my  labor but I would have her again.  She got me through 24+ hours of labor and delivery and was truly an angel.

My nurses on the second floor of UM Shore Medical Center at Dorchester — Amy, Jane and Shelly — were outstanding.

The ER doctor [at UM Shore Medical Center at Chestertown] identified my problem quickly and started treatment.  The cardiologist, Dr. Panas, and the physician’s assistant spent a lot of time with me and were very informative.