SEC at Queenstown Celebrates Press Ganey Award Giora Netzer, MD, Chief Experience Officer, University of Maryland Medical System, along with Jenny Bowie, Senior Vice President and Chief Nursing Officer, presented team members at UM Shore Emergency Center at Queenstown with the 2024 Press Ganey Guardian of Excellence Award. The award honors organizations that have reached the 95th percentile for patient experience, employee or physician engagement, or clinical quality performance based on the past one year of data. “