In preparation for the H.E.A.R.T. experience that all 2500-plus UM Shore Regional Health team members will undertake between now and April 30, 2017, Compass is focusing on UM SRH value definitions and the ways those values are translated in our day-to-day work as we care for our patients and serve the overall health needs of our five-county region. Last week’s Value was Excellence; this week’s value is SERVICE.
Service: Demonstrating Unselfish Commitment to Others Each Day
- We promote healing, hope and love.
- We humbly accept challenges with gratitude.
- We give our best in every care relationship.
- We recognize and adapt to the needs of others.
- We listen to understand and act to heal
Here is an excellent example of “service in action,” drawn from a letter recently sent by a thankful family member of a patient:
“Each encounter with you conveyed the mission, support and values of your unit. You were all united for the patient and the support of their health, and for the welfare and concern for their families…. You took every effort, gave of your full abilities, and made my mother’s treatment and care your priority. … Even as the shifts changed, the demeanor, care and compassion provided did not. … All of you as team members are wonderful and talented people who do great things for so many. Service over self is evident with with each of you.”