Call to Action on Workplace Violence: A Message from Ken Kozel

Greetings, Team Members,

During my latest round of Team Member forums held this summer, we spent time speaking about workplace violence, and the toll it is taking on our team and our organization.  We heard you!


Since the Team Member forums this summer, we have taken several beginning steps toward changing our culture and creating an organization where workplace violence is not tolerated.  These include:

1. Convening a leadership Task Force – with me as the Chair – having the responsibility of ensuring each of our strategies are implemented in a timely and effective manner.

Areas of major focus will include:

  • Developing our organization-wide Zero Harm policy
  • Assessing and enhancing education and training for our team
  • Providing greater access control to key parts of our organization like our Emergency Departments and ambulatory buildings
  • Assessing and supporting the role of our security team as they are often times first responders to issues of workplace violence
  • Defining key metrics that we will use to identify our goals and monitor our performance
  • Developing and posting Behavioral Expectations for our patients and visitors
  • Strengthening our partnerships with local law enforcement

2.  Holding additional conversations with key departments where team member violence occurs more regularly (examples: emergency departments, security, home care)

3.  Reviewing hospital regulations (TJC, OSHA) for compliance expectations and best practices

4.  Reviewing UMMS affiliate hospital policies for consistency and best practice ideas

5.  Assessing current data and moving forward, determining how to capture every event

These initial steps will provide the foundation and structure we need to achieve Zero Team Member Harm at SRH – and we’ve only just begun.  NOW WE NEED YOUR HELP!  There are two key things we need from you as we make this CALL TO ACTION together.

1. Respond to our survey. In the coming weeks you will receive a survey asking key questions  about workplace violence, your experiences and things you think we can do to achieve our goal of Zero Harm.  While the forums and department specific discussions were a good start, we need to hear directly from YOU – because we all are at risk for experiencing workplace violence.

2. Volunteer to be part of the answer.  With this important focus, we are creating a Team Member Advisory Group made up of team members throughout our organization.  Your active participation, feedback and advocacy for our efforts is an essential component to our ongoing success!

Thank you for all you do for Shore Regional Health!  Stay tuned for more information to follow and until then and always – Stay Safe!!

Welcome, New Team Members


Shown at Orientation on September 4 are Shekia Wilmer, Cassandra Waters, Stephanie Lee,
Diane Murphy, Gerald Dayrit and Alexander Wood.

Please join Human Resources in welcoming the following new team members to UM Shore Regional Health:

  • Gerald  Dayrit, Physical Therapist, Rehab Services, UM SMP at Queenstown
  • Rikki Gross, Patient Sitter, Nursing, UM SMC at Easton
  • Stephanie Lee, Medical Lab Assistant, Laboratory Services, Diagnostic and Imaging Center
  • Cassandra Waters, Patient Sitter, Nursing, UM SMC at Easton
  • Shekia Wilmer, Food Service Staff, Food & Nutrition Services, UM SMC at Easton
  • Alexander Wood, Respiratory Therapist, Cardiovascular and Pulmonary Services, UM SMC at Easton

Phone Charging Stations Installed Throughout UM SRH

Cell phone charging stations have been installed at 13 locations in UM Shore Medical Centers at Chestertown, Dorchester and Easton, UM Shore Emergency Center at Queenstown, the Cancer Center and the Diagnostic and Imaging Center.

According to Jo Anne Thomson, director, Patient Experience, the charging stations were suggested by the Patient Advisory Council as a convenience to accommodate patients and visitors.  Some are wall units, some are standing units.

Going Purple: Caroline, Dorchester, QA’s and Talbot Hold Kick Off Events

Ken Kozel and Patti Willis were on site with Talbot County Sheriff Joe Gamble at the Talbot kick-off event on Wednesday, September 5.

The Queen Anne’s County kick-off was held at the Kent Island Firehouse.

Going Purple kick-off events in four of the five counties served by UM Shore Regional Health took place August 31 – September 5; the Kent County kick-off was set for Friday evening, September 7.

Be sure to wear purple on FRIDAY, SEPTEMBER 14!!

  • Large-group staff photos will be scheduled at UM Shore Medical Centers at Chestertown, Dorchester and Easton.
  • Communications and Marketing also welcomes “purple people” photos from ALL other UM SRH locations (CMG offices, Cancer Center, Diagnostic & Imaging Center, Canvasback, Rehab Centers, etc., etc.) — photos can be sent by text or email to

    The Dorchester kick off was held at Governor’s Hall and included live music.


Volunteers Needed for UM Shore Regional Health Golf Tournament

Volunteers Needed on Monday, September 17, 2018 at Talbot Country Club for our UM SRH Golf Tournament benefiting the Intensive Care Unit at UM Shore Medical Center at Easton.  We are seeking volunteers to help out on the golf course.  It will be from 10:45 am to approximately 3:00 pm. (If you only have a couple of hours to spare, we can split up the day in shifts).  If you are interested in volunteering at our golf tournament, please contact Amy Lowe 410-822-1000, ext. 5763.

Free Film, Presentation on Trauma Survival, September 13 at EHS

Tonier Cain-Muldrow

Tonier “Neen” Cain lived on the streets for 20 years filled with hunger, brutality and substance abuse. In 2004, when she was incarcerated and pregnant, someone finally took the time to ask, “What happened to you?” instead of “What’s wrong with you?”

On Thursday, September 13, 6 to 8 .m., at Easton High School Auditorium, the film, “Healing Neen,” will be aired and the film’s subject, Tonier Cain-Muldrow will be on hand for discussion. Sponsored by the Talbot County Department of Social Services and the Talbot County Public Schools, this event is free and open to the public.

The first 200 participants to arrive will receive a copy of Cain-Muldrow’s book, “Healing Neen.” For further information, call 410-770-5750.

Weather Watch: Tropical Storm Florence

The above graphic illustrates anticipated storm tracking as of mid-day Friday, September 7.  Agencies will continue to monitor through the weekend and more information will be available early next week.

While much uncertainty remains regarding the exact track, intensity and timing of Florence there is increasing confidence that Florence could impact the east coast next week.

* Florence is expected to intensify becoming a major hurricane off the southeast US coast later next week.

* No exact impacts can be predicted at this time and changes can be expected in forecast track, timing and intensity.

* Based on forecast and model trends there is increasing confidence that the east coast may feel impacts from Florence mid to late week.

* This weekend is a good time to review hurricane plans, review preparations and assess disaster supply kits.


New Facebook Posts…..Please Like and Share


The items below were posted on our UM Shore Regional Health Facebook page this week.  If you are on Facebook, please help us increase awareness of the page as a resource for updates and information about UM SRH by visiting to LIKE and SHARE the posts of your choice.

Your participation really helps spread the word about the good work done by great team members at UM Shore Regional Health!

  • Talbot Spy: Midshore Goes Purple!
  • Thriving and Surviving: Cancer Center Newsletter – September 2019
  • Check out the remaining Safe Sitter classes for 2018!
    Classes are being offered in both Chestertown and Easton
  • UM Shore Regional Health Diagnostic and Imaging Center Extend Hours for walk-in Lab, EKG, X-Rays and Mammograms.

Mark Your Calendar – September, 2018

Saturday, September 8
  • Preparing for Childbirth – Labor and Delivery, 9 a.m. to 3:30 p.m., UM Shore Medical Center at Easton Health Education Center. Free class for expectant parents and birthing partners; includes a tour of the newly renovated Birthing Center. Free; register by phone, 410-822-1000, ext. 5200.
Monday and Tuesday, September 10 & 11
  • $6 Sale (K & J Marketing) – 8 a.m. to 4 p.m.. UM Shore Medical Center at Dorchester Lobby.
Monday, September 17
  • UM Memorial Hospital Foundation Golf Tournament – Talbot Country Club. For more information or to register, please contact Amy Lowe of UM Memorial Hospital Foundation, 410-822-1000, ext. 5763, or email You may also register by visiting; please RSVP by August 31.
Wednesday, September 19
  • Prostate Cancer Screening – 5 – 8 p.m, UM Shore Medical Pavilion at Easton, 490 Cadmus Lane, Suite 104, Easton,. Free prostate screenings provided by UM SRH and UM CMG – Urology providers. To register, call the Cancer at UM SRH, 410-820-6800.

Saturday, September 22

  • Safe Sitter® Class– 9:30 am – 3:30 pm, UM Shore Medical Center at Chestertown. Taught by pediatric nurses for ‘tweens and young teens, Safe Sitter provides hands-on practice in safety and injury prevention as well as lifesaving techniques for those who are home alone, watching younger siblings, or babysitting. Includes basic first aid and infant and child choking rescue. Students also receive instruction on how a child’s age dictates care requirements, how to prevent problem behavior, and how to run their own babysitting business. Cost: $45; some scholarships are available. Limited seating, advance registration required. For more information or to register, call Chrissy Nelson, 410-778-7668, ext. 2175.
  • Breastfeeding Your Baby, 9 a.m. to 12:15 pm, UM Shore Medical Center at Easton, Health Education Center. Tips and techniques for breastfeeding and pumping. Free; register by phone,: 410-822-1000, ext. 5200.
Monday, September 24
  • Prostate Cancer Screening, Dinner and Forum – 5:30 p.m., Mt. Olive AME Church,, 24852 Lambs Meadow Road, Worton . To register, call Andrea Edwards, RN, 410-778-7970.


  • Bridge Clinic Support Group – Every Tuesday, 6-7:30pm, UM Shore Medical Center at Dorchester. Free, confidential support group meeting for individuals who have been hospitalized for behavioral health reasons and could benefit from assistance with issues after discharge. Varied topics based on participants’ needs. Each participant may bring one family member. Info: 410-228-5511, ext. 2140.


  • Breastfeeding Support Group – Tuesday, 9/18, 10 to 11:30 a.m., Health Education Center, UM Shore Medical Center at Easton.


  • Breast Cancer Support -Survivors Offering Support (SOS) – Free program pairing women who have breast cancer with mentors who are breast cancer survivors. If you need support or would like to become a mentor, call 410-822-1000, ext. 5866.
  • Cancer Support Group/Easton – Thursdays, 9/6 and 9/20, Cancer Center, Easton. Information and support for patients at any stage – diagnosis, treatment, recovery and survivorship. Info: 443-254-5940.
  • Cancer Caregivers’ Coffee – Saturday, 9/8, 9-10:20 a.m., Cancer Center, EastonDiscussion of varied issues and challenges facing individuals and families assisting patients with cancer. Contact: Patty Plaskon, 410-820-6800, ext. 5361.
  • Cancer Support Group/Chestertown – Monday, 9/24, 7pm, UM Shore Medical Center at Chestertown, Education Center. Information and support for patients at any stage – diagnosis, treatment, recovery and survivorship. Info: 410-778-7668, ext. 2175.


  • Free Blood Pressure Screenings/Easton & Cambridge – Easton: every Tuesday and Wednesday, 9am-12pm, Diagnostic & Imaging Center. Cambridge: every Tuesday & Friday, 11am-1pm, UM SMC at Dorchester, Main Lobby. (Excluding holidays.)


  • Diabetes Support Group/Denton – Thursday, 9/6,  5:30 p.m., St. Luke’s United Methodist Church, 100 S. 5th Avenue, Denton.  Led by Karen Canter RN, CDE. Contact: 410-822-1000, ext.5757.
  • Diabetes Support Group/Easton — Monday, 9/10, 5:30pm, Talbot Senior Center, Brookletts Place, Easton. Contact: 410-822-1000, ext. 5757.
  • Diabetes Support Group/ Cambridge – Wednesday, 9/26, 5:30pm. Board Room, Shore Medical Center at Dorchester, 300 Byrn Street, Cambridge.Contact: 410-822-1000, ext. 5757.
  • Diabetes Support Group/Chestertown – Tuesday, 9/25, 6:30pm. Education Center, UM Shore Medical Center at Chestertown, 100 Brown St. Led by Chrissy Nelson, BSN, RN, CDE. Contact: 410-778-3300, ext. 2175.STROKE
  • Mid-Shore Stroke Support Group – Thursday, 9/6 12-2pm, September meeting cancelled. Info: Nicole Leonard 410-822-1000, ext. 5068 or
    Queenstown Stroke Support Group – Tuesday, 9/25/18, 12-2pm, UM Shore Pavilion at Queenstown, suite 320. Diane Lorsong, Speech Language Pathologist “Speech and Language Issues after Stroke.” All stroke survivors and/or caregivers and family members are welcome. Info: Nicole Leonard, 410-822-1000, ext. 5068 or