Above & Beyond

The following reports from patients and family members reaffirm our staff’s commitment
to putting our patients’ needs first. Please take a minute to say THANKS!

Sandy Prochaska, inpatient nurse manager, UM Shore Medical Center at Chestertown, shared the following:

I received an extremely heartfelt note from Mr. Timothy’s family expressing their gratitude for the kind, compassionate treatment they received during the difficult time they had here in the CCU.  They were from out of town and felt we went above and beyond both in and out of the patient’s room by recommending where they stay, where to eat, helping with transportation, and taking the time to listen to their personal conversations.

They especially remembered Melanie I., Marjorie V., Stephanie T., Anne H., and Maddie S.– but then went on to say “Are you all extraordinary or is this just the way of sweet, small town Chestertown?”  They have a family member who is a pulmonologist in Los Angeles and said they have never seen a nursing or medical staff go so far out of their way to comfort a family like we did here.  Everyone should be very proud of themselves for making their experience here memorable. Great Job!”


We cannot say enough good about Dr. Mastandrea and the staff at the Cancer Center – the receptionist, the nurse – all are wonderful!  They have gotten us through this “adventure” and have been such a blessing to us!  Thank you Dr. John, Robin and Robin, Carol and everyone … you’re all fabulous!


In the Infusion Center, Paula, Mandy and Amanda are terrific!  My experience could not have been better. Professionals all – friendly and attentive, they make it much easier.


I spoke with lady over the phone before my visit to UM Shore Emergency Center at Queenstown, she was very understanding and helpful. When I arrived the ladies were all very professional. Before my MRI, I got my earring stuck but they were all understanding and patient with me.


My stay at inpatient behavioral health at UM Shore Medical Center at Dorchester was very helpful. The unit was comfortable and quiet. Without Dr. D and the rest of the staff, I don’t think I would have made it through a very heartbreaking time.


At Shore Rehab in Cambridge, Mandy & Sherry as always are the best at making everything easy for us. As always, Kelly is awesome at what she does – she connects with my wife and motivates her and my wife trusts her. Jenny is great at challenging my wife to push to do more at her therapy & constantly changing up the course. Anne’s approach has an almost “mother’s touch” in letting my wife choose her goals and then piloting the course to do it. Great team!



Purple People Picture Planned: Tuesday, September 19, 12 p.m. at UM SMC at Easton

UM Shore Regional Health Goes Purple on Tuesday, September 19, when staff are encouraged to wear purple in support of the fight against substance abuse, addiction and overdose.

All staff who can make themselves available are encouraged to gather in front of the hospital at 12 p.m. this coming Tuesday for a photo opp! The Star Democrat is sending a photographer to take a photo from a second floor window of those assembled below — so please wear purple and join in to show how deeply UM Shore Regional Health supports the causes of prevention, treatment and recovery support for everyone in our communities.

Not in Easton? Not to worry! Marketing and Communications staff also have been invited by the newspaper to send in photos of staff taken at our other locations throughout the five county region — so, staff at sites elsewhere  in Talbot and in Caroline, Dorchester, Kent and Queen Anne’s counties should be sure to wear purple and take photos! Photos — with information regarding the unit/department and location — can be texted or emailed to either of the following:

  • Kate Gallagher, kgallagher@umm.edu, 410-253-0160
  • Trena Williamson, trena.williamson@umm.edu, 443-480-1960

Ona Kareiva, MD, Named to UM Shore Regional Health Board of Directors

Ona Kareiva, MD

Ona M. Kareiva, MD, recently joined the University of Maryland Shore Regional Health Board of Directors.

Dr. Kareiva, who has been affiliated with the health care system since 2002, is a practicing anesthesiologist privileged at UM Shore Medical Centers at Chestertown, Dorchester and Easton. Now a resident of Talbot County, Dr. Kareiva graduated from the University of Arizona in 1996 where she then completed her residency and fellowship programs.

On the Board, Dr. Kareiva serves as an active member of the Medical Staff Quality Committee (MSQC) and the Medical Executive Committee (MEC).

“We are indeed fortunate to have Dr. Kareiva join the Board and we look forward to her insights and ideas,” said Ken Kozel, UM SRH president and CEO, in making the announcement. “We appreciate the willingness of physicians, as well as local business and nonprofit leaders, to devote their time and expertise to the ongoing advancement of our health care network and the care we provide for the 170,000 residents of our five county region.”

Captain Jenson Shorter Leads UM SRH Public Safety and Security

Special Police Captain Jenson Shorter has been named regional manager and special police chief, Safety and Security for UM Shore Regional Health.

Shorter had been serving in this capacity on an interim basis since the departure of former regional manager Frank Ford in late June. He has been a member of the UM SRH Safety and Security team since 2010, and previously had served the City of Cambridge Police for nine years.

A certified K-9 police officer, Shorter also is certified as an instructor for multiple law enforcement trainings by organizations including Federal Emergency Management Agency (FEMA), the Department of Homeland Security (DHS) and The American Heart Association (AHA), among others. He also has attended numerous police-related trainings conducted by FEMA, DHS, the Maryland State Police, the Federal Bureau of Investigation, and various colleges, medical facilities and law enforcement agencies.

Since beginning his law enforcement career in 1995, Shorter has received many commendations for exceptional service, including recognition from the State of Maryland Governor’s Office for MADD, DUI and community policing efforts. During his tenure with UM SRH, he has been named Officer of the Year and Supervisor of the Year. He presently serves as a regional law enforcement coordinator for Maryland Special Olympics and is a member of the Fraternal Order of Police and the Elks Lodge In Cambridge.

“UMMS U” To Replace Healthstream Effective Monday, October 2

UMMS U, the new learning management system for all UMMS entities, will go live on Monday, October 2 at 10 a.m.  UMMS U will replace Healthstream.

It is important for you to be aware of the following steps that we need to take to insure a successful launch.

  • Beginning on Friday, 9/29 at 12:01 a.m., access will no longer be available to the current Healthstream system.  This creates a 3-day period of time (9/29, 9/30, 10/1) where they will be no access to the Healthstream system.  Access to UMMS U will be available on 10/2 at 10 a.m.
  • Training in Progress on Healthstream – it is important for you to complete any training that you have started on the Healthstream system.  If you have started a course in Healthstream and do not finish it by the end of the day on 9/28, you will have to repeat it (from the beginning) in UMMS U. We are not able to move any training that is in progress. All completed training will be moved to UMMS U.


UMMS U will provide all the functionality that we have today with Healthstream plus much more, which is why we are making this change. Some of the key features include:

  • A System-wide Approach – Our new system is “enterprise-wide”.  This gives us the ability to manage system-wide training needs in addition to local training needs.  A good example is being able to assign a training course to employees at different locations in the System.
  • A Better Learning Experience – UMMS U will allow us to significantly improve the quality of the e-learning (online) courses we provide and will also have the capability for virtual instructor led training.
  • Assigns and Tracks all Training in One Place – UMMS U makes it easy to assign and track all different types of learning, all of which will appear on the employee’s transcript.  This includes all training taken internally and externally; it also includes on-the-job training.

More information about accessing and using UMMS U will be shared in the coming weeks.


Upcoming Events – September 15-30, 2017


Talbot Goes Purple Tuesday, September 19, 12 noon – All staff wearing purple are encouraged to gather in front of UM Shore Medical Center at Easton for a photo! This part fo the month-long observance of the heroin/opioid and other substance abuse and overdose epidemic occurring both nationally and in Talbot County. For more information, visit https://www.talbotgoespurple.org/


Transition to Wellness – Free workshops for breast cancer survivors and patients who are ending treatment.

Survivors Offering Support (SOS) – Free program pairing women who have breast cancer with mentors who are breast cancer survivors. If you need support or would like to become a mentor, call 410-822-1000, ext. 5866.

Look Good, Feel Better – Monday, 9/18, 10am-12pm, Cancer Center, Easton. Free ACS program for women with cancer includes hair, skin and make-up tips, samples and a visit to the wig room. Contact: 410-822-1000, ext. 5355.

Breast Cancer Support Group – Tuesday, 9/23, 6-7:30pm, Cancer Center, Easton. Contact: 410-822-1000, ext. 5387.

Find more information about The Breast Center’s programs and services at UMShoreRegional.org/breast-center


Cancer Support Group/Chestertown – Mon, 9/18, 7pm, UM SMC at Chestertown, Education Center. Information and support for patients at any stage – diagnosis, treatment, recovery and survivorship. Info: 410-778-7668, ext. 2175.

Cancer Support Group/Easton – Thurs, 9/21, Cancer Center, Easton. Information and support for patients at any stage – diagnosis, treatment, recovery and survivorship. Info: 443-254-5940.

Find more information about cancer treatment and support services online at UMShoreRegional.org/cancer_program.


Free Blood Pressure Screenings/Easton & Cambridge – Easton: every Tuesday and Wednesday, 9am-12pm, Diagnostic & Imaging Center. Cambridge: every Tuesday & Friday, 11am-1pm, UM SMC at Dorchester, Main Lobby. (Excluding holidays.)


Breastfeeding Class,  Saturday, 9/16, 9am – 12:30pm, UM Shore Medical Center at Easton, Nick Rajacich Health Education Center. Lactation nurses from UM Shore Medical Center at Easton’s Birthing Center provide information and support techniques for breastfeeding and pumping, latch and positioning, overcoming challenges and maintaining milk supply.  To register: 410-822-1000, ext. 5200.

Breastfeeding Support Group – Tuesdays, 9/19, 10-11:30am, UM SMC at Easton, 5th floor meeting room. Led by lactation consultants for new and expectant mothers. Contact: 410-822-1000 or 410-228-5511, ext. 5700.

Find more information about Birthing Center programs and services at UMShoreRegional.org/programs/birthing-center/services.


Diabetes Support Group/Chestertown  Tuesday, 9/26, 6:30pm, UM Shore Regional Health Chestertown. Led by Chrissy Nelson, BSN, RN, CDE. Contact 410-778-3300 ext. 2175

Diabetes Support Group/Dorchester – Wednesday, 9/27, 6:00 pm, Dorchester County YMCA. Led by Renee Woodward, RN, CDE Contact 410-822-1000, ext. 5196.

Find more information about diabetes treatment and support services at UMShoreRegional.org/programs/endocrinology.


UM Shore Regional Health Golf Tournament – Monday, 9/18, 11:30am, Talbot County Country Club. Tournament begins with a single shotgun start. Lunch, snacks and beverages will be served on the course. A reception and awards ceremony will follow the tournament, with cocktails and hors d’oeuvres served at the clubhouse. Team registration: $1,500, limited to 32 teams. Info: Amy Lowe, UM Memorial Hospital Foundation, 410-822-1000, ext. 5763, or email alowe@umm.edu. You may also register by visiting https://ummhfoundation.org/mhf_events/.

Elder Care … Planning Tips and Traps, Thurs, 9/28, 6-8pm, Caroline County Public Library, 100 Market Street, Denton, Md., Guest presenters Ann Karwacki Goodman, Esq., partner, Parker Counts – Parker Goodman Gordon & Hammock, LLC and Billy Weber, president, Billy D. Weber Associates, will discuss topics related to meeting tax obligations, family goals and long-term care costs. Sponsored by UM Memorial Hospital Foundation. Free admission; limited seating. Reservations: Janet Andrews, 410-822-1000, ext. 5792, janet@umm.edu.


Bridge Clinic Support Group – Every Tuesday, 6-7:30pm, UM SMC at Dorchester. Free, confidential support group meeting for individuals who have been hospitalized for behavioral health reasons and could benefit from assistance with issues after discharge. Varied topics based on participants’ needs. Each participant may bring one family member. Contact: 410-228-5511, ext. 2140.


Prostate Cancer Screening & Forum – Monday, 9/18, 5:30pm, Mt. Olive AME Church, 24852 Lambs Meadow Rd., Worton, MD — Free Prostate Cancer Forum and Dinner sponsored by Mt. Olive AME, MOTA and the Kent County Health Department, and partially funded by the Maryland Department of Health Cigarette Restitution Funds. Free Prostate Cancer Screenings provided by UM SRH and Christopher Parry, DO, of UM CMG – Urology. To register for the forum, dinner and screening, call: Andrea Edwards, RN – 410-778-7970

Prostate Cancer Screening – Tuesday, 9/26, 5-8pm, UM Shore Medical Pavilion at Easton, 490 Cadmus Lane, Suite 104, Easton, MD. Free Prostate Cancer Screenings provided by UM SRH and UM CMG – Urology providers, R. Duane Cespedes, MD; John Foley, MD; John Knud-Hansen, MD, FACS; Andrew Riggin, MD; and Christopher Runz, DO. To register, call: Cancer Center at UM Shore Regional Health – 410-820-6800.


Queenstown Stroke Support Group – Tues, 9/26, 12-2pm, UM Shore Pavilion at Queenstown, suite 320. “Nutrition After Stroke,” presentation and discussion led by Katherine Ewers, RD, LDN, nutrition associate manager, Food and Nutrition Services, UM SRH. All stroke survivors and/or caregivers and family members are welcome. Info: Nicole Leonard 410-822-1000, ext. 5068 or nleonard@umm.edu.

Above & Beyond

The following reports from patients and family members reaffirm our staff’s commitment
to putting our patients’ needs first. Please take a minute to say THANKS!

I  received care right away when I got to UM Shore Emergency Center at Queenstown. Dawn was great and RN John was great. Thank you for helping me in my time of need – I am grateful to still be alive after the EF-2 tornado 7-24-17.


During my endoscopy at UM Shore Medical Center at Chestertown, the nurses were so compassionate and professional. Dr. Paul Johnson is a delight to have as a physician.


At Shore Behavioral Health inpatient at UM Shore Medical Center at Dorchester, one of the nurses took the time to bring out arts & crafts.  Having that to do was therapeutic and passed time. It’s very important to have that. Very special thanks to nurse Raynette! Also to Nichole for cheering everyone up and providing excellent care!! Kia was great as well!


My stay at Requard was unbelieveable. All the nurses were helpful and considerate, very, very nice to me the whole time I was in the hospital. This was the best place I could ever have stayed and it was comfortable and clean – the most wonderful place I could ever imagine to be in since I did have a stroke. Thank you!


In the Emergency Department at Shore Medical Center at Easton, Sandy at the front desk is SO nice and friendly – she put a big smile on my face. Everyone we came into contact with was kind and attentive to my needs! The nurse Debbie was very nice; the man who does the sonogram for blood clots is so nice and knowledgeable. My Dad was with me in the room – everyone was very kind to him and made sure he was okay. They explained everything to both of us and answered all his questions. I was very happy with my doctor! He listened to everything I said and has great bedside manner! He ordered a sonogram and went over the results. Since this is my second blood clot and I did well on the treatment the first time, we decided together to go back on the thinners. He called my primary and spoke to her personally to make a plan. I was very pleased with the care I received.