Above & Beyond

The following reports from patients and family members reaffirm
our staff’s commitment to teamwork and putting our patients’ needs first.
Please take a minute to say THANKS!

Some of the nicest people you could hope for to take care of you when you need it. I couldn’t have been more pleased! Everyone made my visit on 3 East at UM Shore Medical Center at Easton as tolerable as a hospital stay can be. I’m VERY THANKFUL!


UM Shore Medical Center at Chestertown is far more better than the V.A. Hospital at Perry Point. Chestertown Hospital treated me real well. And I thank you for your service.


I tried getting my blood taken twice elsewhere – THE WORST EXPERIENCE EVER. The second time hurt so bad I screamed – and still no blood taken. So to let you know how much I appreciate the great experience at your lab at Dorchester, I say “thank you so much.” I could not believe how quick my blood was taken by Jade. Pain – what pain? I didn’t feel hardly anything. Jade is the best!


Dr. Ellis was extremely understanding, helpful, and accommodating during my visit to the Emergency Department at Easton. He listened to my concerns and went above and beyond to answer my questions about my unique situation. Greg in phlebotomy was great. He has a great personality that puts you at ease and the blood draw was quick and painless.


X-ray people in Radiology at UM Shore Medical Center at Chestertown were so good! I could hardly move because of pain in my back & they helped me on & off. Girls in training were great too!


We “loved” your transport chairs at the Diagnostic & Imaging Center. The side arms that lift were exceptional! My Aunt Eloise is 97 years old – the care and concern provided to her also was “exceptional”…. thanks to your staff.

Joint Commission Preparation: Tip of the Week

Something as simple as two different handwritings on a signature line can be interpreted as falsification of documentation. Such findings during a Joint Commission survey could result in an adverse accreditation decision.

In this example, Jane Doe, RN wrote in the date and time after Dr. Cdeghi signed the document.

During the Joint Commission Accreditation survey, when questioned Jane explained to the Joint Commission surveyor that she knew the document required time and date along with the signature. Jane thought she was helping.

If you encounter missing documentation, bring it to the attention of the provider and/or your supervisor

Prochaska Named ED Manager for UM Shore Medical Center at Chestertown

Sandy Prochaska, manager, Acute Care, Intensive Care and the Emergency Department, Shore Medical Center at Chestertown

Sandy Prochaska, who has served as nurse manager for Acute Care and Intensive Care at Shore Medical Center at Chestertown since 2014 has expanded her role to include management of the hospital’s Emergency Department, according to Kathy Elliott, executive director, SMC at Chestertown.

A resident of Worton, Md., Prochaska began her nursing career at Shore Medical Center at Chestertown in 2007 as a nurse technician. Once she obtained her RN, she worked as a clinical nurse on the IMC Telemetry unit where her leadership skills landed her the position of clinical nurse coordinator in 2011. She held this position until she became the nurse manager for the Acute Care Unit and the ICU.

Elliott’s announcement included thanks to Mary Alice Vanhoy, nurse manager, UM Shore Emergency at Queenstown, who has serve as interim manager, Emergency Department in Chestertown for the past two years. Vanhoy is working closely with Prochaska and other members of the Chestertown Emergency Department team to effect a smooth transition.


UM Chester River Health Foundation Thanks Donors

Foundation Chair Carl Gallegos, PhD, welcomes guests at UM Shore Medical Pavilion at Chestertown.

UM Chester River Health Foundation celebrated the second anniversary of Shore Medical Pavilion at Chestertown by hosting a “thank you” reception for donors and Heritage Society members on Wednesday, June 13, 2018.

Foundation Board Chair Carl Gallegos, PhD welcomed the 65 guests, who were invited as a special thank you for their vital support over many years.

“Since the Foundation’s inception in 1993, each of you, and perhaps many of your family members before you, have played a significant role in the advancement of health care in Kent and northern Queen Anne’s Counties through your donations,” Gallegos said. “To date, the community has donated more than $21 million which directly supports the patients served at UM Shore Medical Center at Chestertown.”

Ken Kozel, Shore Regional Health president & CEO and president, thanked the attendees for helping to make many medical advances possible and provided a special tribute to the Chester River Hospital Center Auxiliary.

“The Auxiliary was founded in 1934 and had a vital role in the creation of the hospital from day one,” he said. “Since 1990, which is as far back as the Foundation’s records go, the Auxiliary has raised and donated more than $1.7 million as well as volunteered hundreds of thousands of hours (more than 11,000 just last year), assisting our patients and the staff in the hospital, as well as operating the gift shop and the Nearly New thrift store. We are very grateful to each of you.”

Shown are Jane Presser, Dr. Timothy Shanahan, and Barrie Meima, vice chair, Chester River Health Foundation.

Timothy Shanahan, MD, medical director for UM Community Medical Group – Shore Region, introduced the doctors and nurse practitioners in attendance. “Shore Regional Health and Community Medical Group are committed to providing access to the highest quality of care for all of the residents of our five-county region,” Dr. Shanahan said. “And today, we would like you to have the opportunity to be among the first to meet many of the new doctors (and some not-so-new), who provide highly personalized care right here.”

Attendees were treated to tours of the three medical offices at the facility as well as a sumptuous buffet provided by two local businesses: Chester River Wine & Cheese and Crow Vineyards.

Blood Drive Set for August 17 in Chestertown


Blood Bank of Delmarva (BBD) has declared a blood emergency! The organization is asking people across the state to donate blood to help replenish the blood supply.

It takes at least 350 donors per day to supply the 19 local hospitals throughout the Delmarva Peninsula with the blood they need for patients. And in order to maintain a safe blood supply, a seven-day inventory of all blood types must be continually replenished. Right now, reserves are below that minimum and there are particular shortages, as indicated below:

These low levels are particularly dangerous leading into summer months, when people are less likely to donate blood as schools go on summer break and families take vacations. The best preparation for life-threatening situations is having blood on hospital shelves in advance.

The Chester River Health Foundation will hold a blood drive on Friday, August 17, 2018,  7:30  to 11:30 a.m. at UM Shore Medical Center at Chestertown!

Be Someone’s Hero. Give Blood. Schedule your appointment now by visiting our Donor Portal and enter Sponsor Code: UMCC, or by calling 1 888 8-BLOOD-8 (1-888-825-6638). You can also download our scheduling app on your Android or iPhone.

You can be a hero just by rolling up your sleeve and giving blood! Blood Bank of Delmarva needs about 350 donors a day to supply all 16 hospitals on Delmarva—helping more than 20,000 patients a year. Your one pint of blood can save up to three lives.

Some things to keep in mind if you decide to give blood:

  • You must be between the ages of 17 and 79 years old and have a photo ID with proof of birth date.
  • You must weigh at least 110 pounds.
  • You must be in general good health.
  • If you had a tattoo, body piercing, or branding within the past 12 months, you may not give blood. Ear piercing conducted by a reputable technician using an ear piercing gun is acceptable.
  • If you have traveled outside of the U.S., please bring a list of any countries you have visited. You should know where you went, when you went, and how long you were there. Note: Malaria risk areas change on a continual basis. For more information on donor travel guidelines, visit http://www.delmarvablood.org/locations/donor-travel-guidelines/.

We hope you will decide to join in saving local lives.

For more information on giving blood, visit www.DelmarvaBlood.org.

New Social Media Posts…..Please Like and Share

The items below were posted on our UM Shore Regional Health Facebook page this week. If you are on Facebook, please help us increase awareness of the page as a resource for updates and information about UM SRH by visiting to LIKE and SHARE the posts of your choice.

Your participation really helps spread the word about the good work done by great team members at UM Shore Regional Health!

  • Free, one-day programs education and support programs for new and expecting moms set for July!
  • The Thriving and Surviving monthly newsletter – July 2018
  • Cancer Caregiver’s Coffee, Saturday, July 14 — 9 to 10:30 a.m., Cancer Center, Easton
  • Claws for a Cause is only a week away! Benefiting the UM SEC at Queenstown

Mark Your Calendar: July 2018

TUESDAYS, JULY 10, 17 and 24

  • Diabetes and You – 6 to 8 p.m., UM Shore Medical Center at Dorchester, Board Room. A free, three-week educational program designed to help patients with diabetes manage their condition to avoid complications and enjoy their best health. Taught by Wynne Aroom. No referral is required, but please preregister by contacting Aroom, 410-822-1000, ext. 5286 or waroom@umm.edu


  • Preparing for Childbirth – Labor and Delivery, 9 a.m. to 3:30 p.m., UM Shore Medical Center at Easton Health Education Center. Free class for expectant parents and birthing partners; includes a tour of the newly renovated Birthing Center. Free; register by phone, 410-822-1000, ext. 5200.


  • Caregiver’s Coffee –  9 to 10:30 a.m., Cancer Center, Easton. Open to family members, friends and others providing care and support for a patient dealing with a cancer diagnosis, treatment and recovery. Topics of discussion include financial concerns, community resources, stress management, self-care and much more. RSVP: Patty Plaskon, 410-820-6800, ext. 5361.
  • Robin Hood Shop Summer Blowout Sale, 10 a.m. to 2 p.m., 416 High Street, Cambridge. ALL Shirts (men’s, women’s, including uniform shirts & kids’) will be 25 cents. PLUS, plenty of other clothing and household items to choose from.


  • Prosthesis Clinic for Breast Cancer Patients – 11 am to 4 pm, Clarke Comprehensive Breast Center Contact: Elisa Lawson (410) 822-1000 ext 7156


  • Special Vendor Sale: Collective Goods (formerly Books are Fun) –  8 am to 4 pm, UM Shore Medical Center at Dorchester Lobby.


  • Breastfeeding Your Baby, 9 a.m. to 12:15 pm, UM Shore Medical Center at Easton, Health Education Center. Tips and techniques for breastfeeding and pumping. Free; register by phone: 410-822-1000, ext. 5200.


  • Safe Sitter Class/Chestertown, 9am to 4pm, UM SMC at Chestertown. Taught by pediatric nurses, the Safe Sitter program teaches youth ages 11-13 the basics of babysitting, including first aid, CPR and more. The cost is $45 (scholarships available). Due to limited seating, advance registration is required. Registration: Chrissy Nelson, 410-778-7668, ext. 2175


  • For Women: Sex During and After Cancer – 10:30 a.m. to 12 pm, Cancer Center. Changes in women’s sex life related to cancer treatment presented by Chanelle Lake, BSN, OCN and Patty Plaskon, PhD, OSW-C




  • Bridge Clinic Support Group – Every Tuesday, 6-7:30pm, UM Shore Medical Center at Dorchester. Free, confidential support group meeting for individuals who have been hospitalized for behavioral health reasons and could benefit from assistance with issues after discharge. Varied topics based on participants’ needs. Each participant may bring one family member. Info: 410-228-5511, ext. 2140.


  • Breastfeeding Support Group – Tuesdays, 7/10 and 7/17, 10 to 11:30 a.m., Birthing Center, UM Shore Medical Center at Easton.


  • Breast Cancer Support – Survivors Offering Support (SOS) – Free program pairing women who have breast cancer with mentors who are breast cancer survivors. If you need support or would like to become a mentor, call 410-822-1000, ext. 5866.
  • Cancer Support Group/Easton – Thursdays, 7/5 and 7/19, Cancer Center, Easton. Information and support for patients at any stage – diagnosis, treatment, recovery and survivorship. Info: 443-254-5940.
  • Cancer Caregivers’ Coffee – Saturday, 7/14, 9-10:30 a.m., Cancer Center, EastonDiscussion of varied issues and challenges facing individuals and families assisting patients with cancer. Contact: Patty Plaskon, 410-820-6800, ext. 5361.
  • Cancer Support Group/Chestertown – Monday, 7/23, 7pm, UM Shore Medical Center at Chestertown, Education Center. Information and support for patients at any stage – diagnosis, treatment, recovery and survivorship. Info: 410-778-7668, ext. 2175.


  • Free Blood Pressure Screenings/Easton & Cambridge – Easton: every Tuesday and Wednesday, 9am-12pm, Diagnostic & Imaging Center. Cambridge: every Tuesday & Friday, 11am-1pm, UM SMC at Dorchester, Main Lobby. (Excluding holidays.)


  • Diabetes Support Group/Denton – Thursday, July 5, St. Luke’s Methodist Church,100 S. 5th Avenue, Denton.  Led by Karen Canter RN, CDE. Contact: 410-822-1000, ext.5757.
  • Diabetes Support Group/Easton — Monday, 7/9, 5:30pm, Talbot County Senior Center, 400 Brookletts Ave, Easton. Led by Karen Hollis RD, CDE. Contact: 410-822-1000, ext. 5757.
  • Diabetes Support Group/ Cambridge – Wednesday, 7/25, 5:30pm. Board Room, Shore Medical Center at Dorchester, 300 Byrn Street, Cambridge. Contact: 410-822-1000, ext. 5286.
  • Diabetes Support Group/Chestertown – Tuesday, 7/31, 6:30pm., Education Center, UM Shore Medical Center at Chestertown, 100 Brown St. Led by Chrissy Nelson, BSN, RN, CDE. Contact: 410-778-3300, ext. 2175.


  • Mid-Shore Stroke Support Group – Thursday, 7/5, 12-2pm, UM Shore Medical Pavilion at Easton, 500 Cadmus Lane, Easton. All stroke survivors and/or caregivers and family members are welcome. Info: Nicole Leonard 410-822-1000, ext. 5068 or nleonard@umm.edu.


Above & Beyond

The following reports from patients and family members reaffirm
our staff’s commitment to teamwork and putting our patients’ needs first.
Please take a minute to say THANKS!

Jenn Walters is an asset to your home care in so many ways. She is always friendly, smiling and supportive, very knowledgeable and caring. I was always happy to see her when she came because not only did she help me with therapy but she was so kind. Please give her a hug for me!


Thank you to the Palliative Care team for making my father’s last moments as comfortable as possible. Thank you for your warm, soothing hugs and for helping us fill out the paperwork as well! My God bless you for your kindness and care you express toward your patients every single day.


I have nothing but praise for the staff that took care of me at UM Shore Medical Center at Dorchester. Especially Leigh and Dr. Bair.


At UM Shore Emergency Center at Queenstown, Dr. Straub was wonderful, very professional with a great bedside manner. He is an asset to your hospital. Heidi is a sweetheart and was very kind to me. She is also very patient. After I left the hospital, Dr. Straub called me and alerted me that a tech noticed something on my x-ray. He called me back to the emergency room. He gave me a copy of the x-ray & a CD, and advised me to go to my family doctor. I did, and was referred to an orthopedic dr. I have pulled ligaments in my foot, and a fracture. I now walk in an air-boot. THANK YOU DR. STRAUB for your extra efforts!!

HR News You Can Use: New Health Insurance Cards and Internet Access

As Open Enrollment has come to a close, please be on the lookout for your new insurance benefit ID card that will soon arrive by mail. This card will be effective July 1, 2018. Your ID card for the current plan year will not be active past June 30.

Please note that you can also print your ID card by clicking, “My Benefits” on HRConnections.

As a reminder, below are instructions on how to create a new CareFirst Administrators account. If you received a new Member number you must create a new account in order to view your 2018-2019 plan year claims information.

Finally, please review your July 13 paycheck to ensure that your new healthcare deductions were posted accurately. If you have any questions or need assistance, please call the HRConnections Service Center at 1-855-486-6747.

Easy Internet Access to Your Claims Information


1. Go to www.cfablue.com.

2. Select the Members option on the top left side of the screen.

3. Click on To access your client information click here.

4. Click Register New User.

5. Enter your chosen username, email address and type of user, and then click Submit.

6. Verify your identity by providing requested information (participant ID, participant last
name, participant zip/postal code, participant date of birth), and then click Next.

7. Establish your Password, and then click Submit.


1. After logging into your account, click the Change Email option on the top of the screen.

2. Enter your correct email address.

3. Choose the “Yes, I agree to have electronic EOB notification” option.

4. Click Submit.


1. Click on Status to the left of the screen and choose Claims History from dropdown

2. A default start date will appear under your participant ID and group. Enter the date for a
specific claim you would like to review, or leave the default date in place and click the
Submit button.

3. A list of claims will be produced beginning with the date entered and any thereafter.

4. The Accumulators drop down located above the list of claims will allow you to view claims
by category (medical, dental and vision), your year-to-date deductibles and out of pocket spending.

Elliott Named Executive Director for Chestertown

Kathy Elliott, MSN, RN, NEA-BC

University of Maryland Shore Regional Health CEO Ken Kozel has announced that Kathy Elliott, RN, MSN, REA- BC, Director of Nursing at Shore Medical Center in Chestertown, has been named as Executive Director of UM Shore Medical Center at Chestertown.

Elliott, a lifelong resident of Kent County, holds a Master of Science in Nursing from Walden University and earned her RN from Wor-Wic Community College. She began her career at the hospital in Chestertown in 1988 and has a broad background in clinical and management services, having served in medical-surgical, critical care, surgery and post-surgery care as well as outpatient services. She was named Director of Nursing at Chestertown in 2017.

“Kathy’s experience, both clinically and operationally, make her a tremendous asset to our organization and Chestertown,” comments Ken Kozel, president and CEO, UM Shore Regional Health. “Her commitment to the patient experience and representing the needs of the community will serve residents of Kent County and Shore Regional Health well in this position.”

Elliott reports directly to Kozel in this role and serves on the senior executive team, while maintaining her role as a nurse executive for Shore Regional Health.