Communicate With H.E.A.R.T Training Set for November 2-3

Team-Strength
commwithheart-largelogoTwenty-five UM Shore Regional Health team members are signed up for Communication with H.E.A.R.T. training, set for November 2-3 at Shore Medical Pavilion at Easton, Christine Clarke, service excellence coach-trainer has announced.
“We are really pleased at the level of interest and enthusiasm this opportunity has generated among our staff,” says Clarke, who will conduct the two-day “train the trainer” session with two consultants from the Cleveland Clinic’s Patient Experience program, Jessica O’Connor and Lisa Kolowsly.
oconnor-jO’Connor, shown at right, is a founding member of the Patient Experience Advisory Group at Cleveland Clinic. She has experience working with domestic and international healthcare organizations to customize and deliver a variety of patient experience improvement services.
Team members on board for the training are: Amy Baker, Lori Baker, Victoria Boslowsky, Susan Coe Christian Chanere, Lora Collier, Mary Collins, Donald Cooper, Katie Dadds, Jessica Denny, Elizabeth Flair, Bob Frank, Kate Gallagher, Thomas Gray, Tanya Gross, Melissa Kelly,  Linda Pittman, Margaret Pulleyn, Mickey Roderick, Jeanie Scott, Mary Shepherd, Jo Anne Thomson, Sheldon Turner, Emily Uyttewaal, and Taffie Wilson.