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Above & Beyond

The following reports from patients and family members reaffirm
our staff’s commitment to teamwork and putting our patients’ needs first.
Please take a minute to say THANKS!

Type A flu landed me in the Emergency Department at Easton via ambulance on a Friday night. I could not breathe at all and was really scared but the emergency care was fast thorough. I spent most of the week on 4th floor telemetry under the care of Dr. Aggarwal and really terrific nurses techs, EVS and others. In addition to flu I had an onset of asthma and also am a cancer patient so my care is very complicated, but the staff — the nurses and respiratory care staff and really everyone — was so kind and helpful, they took their time with me and answered all my questions. Dr. Aggarwal was amazing and really listened to me and explained my condition and treatments so clearly, I was really impressed and grateful.


I have been very pleased with all of the women from UM Chester River Home Care who have care for me since January 1. Special kudos to Kiara, Amanda, Brooke and Sarah – very special young women!


To Dr. John and his staff, Carol at the front desk and all those radiology techs, thanks for your ever present cheerfulness that made my visits to the Cancer Center so easy!


My visit to the Diagnostic & Imaging Center was the fastest I had for any type of scanning, it seemed as though the staff understood I had other things to accomplish beyond waiting. The staff was very considerate, knowledgeable, and helpful.


The staff in Radiology at Dorchester was extremely caring and helpful and eased my fears for my treatment as much as possible. I am forever grateful for them. They even worked to create an ongoing treatment plan that allowed me to continue to work, a new type of in-home IV infusion program that my previous doctors had not informed me about. I am so thankful to them!

I adore the Neurology practice. They took my information and needs and helped me to create a plan that worked best for my life. I would tell anyone with neurology needs to see Dr. Kamsheh and I wish I had when I was first diagnosed.


This was my first visit to the lab at UM Shore Medical Center at Chestertown, and the person at the desk (Annetta?) gave a very good first impression by being both pleasant and professional.

Welcome, New Team Members!

Front row: Jasmine Bethel, Danielle Crouch, Daniela Cruz, Ashley Dagenais, Donna Merriman, and Adrienne Schoolfield. Back row: Gregory Wanex and Demarus Williams, Sr.

Please join Human Resources in welcoming the following new team members to UM Shore Regional Health!

  • Jasmine Bethel, Unit Secretary/Nurse Tech, Neurology Care, UM Shore Medical Center at Easton
  • Danielle Crouch, Food Service Associate, UM Shore Medical Center at Chestertown
  • Daniela Cruz Cruz, Nurse Tech, Multi Specialty Care, UM Shore Medical Center at Dorchester
  • Ashley Dagenais, Pharmacy Tech, UM Shore Medical Center at Chestertown
  • Donna Merriman, LPN Supervisor, UM Shore Nursing and Rehabilitation Center
  • Adrienne Schoolfield, Nurse Tech (per diem), UM Shore Medical Center at Easton
  • Gregory Wanex, Facilities Mechanic, Maintenance Department, UM Shore Medical Center at Dorchester
  • Demarus Williams, Sr., Environmental Services Tech, UM Shore Medical Center at Easton

Nurse Excellence Award Nominees Announced

The UM Shore Regional Health Nurse Excellence Awards Committee (Tara Smith, chair, Christy Blake, Kathy Cvach, Christine Durham-Pressley, Kathy Elliott, Jamie Johnson, Eden Kinser, Sandy Prochaska, Stacey Ruckart, William Shertenleib and Regina Volz) recently announced  the 36 individual nurses and three nursing units nominated for the 2018 Nurse Excellence Awards.

PLEASE NOTE: The RSVP deadline is April 23!  Nominees and their guests, novice nurses and their preceptors, and all others who plan to attend may RSVP with your name and the number of people in your group to: Stacey Ruckart, 410-810-5664,

Congratulations to this year’s nominees, listed below:

Rehab Staff Members Win Award from University of Delaware

Margaret Wood and Stephanie Stokes with their award from University of Delaware’s Doctorate in Physical Therapy Program.

Congratulations to UM SRH Comprehensive Rehabilitation Services staff members Margaret Wood, PT and Stephanie Stokes, PT for winning the University of Delaware’s Cathy Doetzer Kohlenstein Clinical Educator’s Award.

Given annually to clinical educators who make outstanding contributions to the clinical education of University of Delaware (UD) students, this award recognizes the outstanding work that Wood, Stokes and the physical therapy team have done in recent years for and with students pursuing physical therapy studies at University of Delaware.

“Your group has consistently provided excellence in clinical education as based on student and faculty assessment of the program, and you continue to look for methods to improve your work with the students. Incorporating the 2:1 model in various rotations within your system and instituting student-generated projects that contribute to the department’s overall quality improvement efforts are but two examples of this,” wrote Carrie Foeller, PT, DScPT, associate director of UD’s Doctorate in Physical Therapy Program, in announcing the award. “While this is a small gesture in light of the enormity of the generosity you have extended to our students, we sincerely extend to you our congratulations on receiving this award.”

According to Teresa Blem, director, Comprehensive Rehabilitation Services, the rehab team conducts clinical education for students enrolled at a variety institutions. “The students are here for 8-12  weeks depending on the program they are enrolled in. In total, we take about 16 students every year,” Blem says.

“Good Catch” Program Supports UM SRH Culture of Safety

“The single greatest impediment to error prevention in the medical industry is that we punish people for making mistakes.” So said Dr. Lucian Leape, an internationally recognized leader in the patient safety movement, in testimony before the U. S. Congress 18 years ago.

According to the Joint Commission (Safety Culture Shattering the Myths of Perfection and Punishment,  Joint Commission, 2017-04-27), encouraging the reporting and investigating of errors or close calls is essential to learning from the events and preventing future errors and patient harm. To create an open and fair environment that will improve patient safety and prevent future mistakes, two key myths must be dispelled:

  • The perfection myth: If people try hard enough, they will not make any errors.
  • The punishment myth: If we punish people when they make errors, they will make fewer of them.

University of Maryland Shore Regional Health models a culture of safety as defined by the Agency for Healthcare Research and Quality (AHRQ):  “… in which healthcare professionals are held accountable for unprofessional conduct, yet not punished for human mistakes; errors are identified and mitigated before harm occurs; and systems are in place to enable staff to learn from errors and near-misses and prevent recurrence” (AHRQ PSNet Safety Culture 2014).

Jean Seiler, RN, Clinical Quality Coordinator and Patient Safety Officer

A key Patient Safety initiative at UM Shore Regional Health is Good Catch (Near Miss), a recognition and reward program under the auspices of CELEBRATE WITH HEART.  According to Jean Seiler, RN, clinical quality coordinator and patient safety officer, thanks to team members reporting near-miss events through RL 6, she and Risk Management are now receiving up to 10 reports per month in which an error of potential for harm was identified and corrected before it reached the patient.

“These reports are extremely helpful in enabling us to make adjustments to system process that will further support patient safety,” says Seiler. “We’d love to receive more, and we are encouraging team members to realize that by reporting an error before it reaches the patient, you can help others avoid similar errors.”

Good Catch reports will soon be factored into UM Shore Regional Health’s Celebrate With Heart Recognition and Reward Points Program. “For right now, the most important thing for now is for everyone to understand that there is no penalty for reporting an error,” Seiler says. “Our mission is to protect patients from harm and each additional ‘Good Catch’ will help us achieve our goal of ZERO harm.”

Seiler also emphasizes that March 11-17 is National Patient Safety Week, and that the UMMS Culture of Safety Survey will be posted on the intranet by mid-week. Be on the lookout for an email with the link.

For more information about Patient Safety and the Good Catch program, contact Seiler, 410-810-5192 (Chestertown), 410-822-1000, ext. 5136 (Easton/Dorchester) or

GAIT Training Set at UM SMC at Easton on March 20, 2018

UM SRH and the Shore Regional Palliative Care Program will host the Eastern Shore AHEC – Geriatric Assessment Interdisciplinary Team (GAIT) Training  on March 20, 2018.

The Geriatric Assessment Interdisciplinary Team, or GAIT, is an interdisciplinary geriatrics training program for students in the University of Maryland System and is funded by a University System of Maryland Redeployment Grant to the Geriatrics and Gerontology Education and Research (GGEAR) program at University of Maryland Baltimore. Interdisciplinary student teams work with older adults at rural geriatric care sites, prepare a team assessment regarding those adults, and discuss the assessment with the host site staff.

The students’ post-training presentation will take place at UM Shore Medical Center at Easton’s Health Education Center, Room C-D, 4-5 p.m. Anyone interested in attending the students’ presentation is welcome!

Mark Your Calendar – March 2018



  • Robin Hood Shop in Cambridge – Closed.


  • Robin Hood Shop – Spring/Summer Clothing Grand Reopening


  • “In the Bag” Sale – 8 a.m. – 4 p.m., UM Shore Medical Center at Dorchester, Main Lobby


  • Let’s Talk About Your Lungs – 2-3:30 p.m., UM Shore Medical Center at Chestertown, Conference Center. Free presentation by Fernando deLeon, MD, pulmonologist with UM Community Medical Group – Pulmonary Care, and Philomena Leon, certifed respiratory therapist, UM Shore Regional Health. Refreshments included. Questions and RSVP: Sherrie Hill, 410-810-5666,


  • Robin Hood Shop – 61st Birthday Celebration to include Hula Hoop Contest – Contest will begin at 11 a.m. Contestants will be grouped by age and prizes will be offered. Contests will be open to all but preregistration is required; Registration forms will be available at the Robin Hood Shop beginning March 1st. This event will be fun for all.  Contests will start at 11am.  Come join in our 61st Year in Business Celebration.
  • Safe Sitter, 9 a.m. to 4 p.m. UM Shore Medical Center at Chestertown, Education Center. Teaches youth life and safety skills for when they are home alone, watching younger siblings or babysitting. $45 per person (note: some scholarships are available); includes a workbook and backpack. Advance registration required; contact Chrissy Nelson, 410-778-3300, ext. 2175,


Advancing Cardiac Care at Shore Regional Health:Primary and Elective Angioplasty – 5:30 p.m. Knoxie’s Table, Stevensville, Md, 5:30 p.m. Conducted by University of Maryland Community Medical Group cardiologist Jeffery Etherton MD, this seminar is designed for registered nurses who are looking to take their critical care practice to the next level. Registered nurses who attend the event are eligible to earn one contact hour credit. Team members who attend the seminar and successfully refer friends, colleagues or family to the event who subsequently become employed by UM SRH are eligible for rewards through the “It Pays to Know Good People” program offered by Human Resources. For more information on the program visit, For more information or to RSVP please contact Kathy Freund, 410-822-1000, ext. 5936 or


Easton Auxiliary Sale: Uniforms – 7 a.m. to 4 p.m., HEC, UM SMC at Easton


UM SRH Food and Nutrition Services invites you to “Go Further with Food” with the following series of special events:

In the Hospital Cafeterias:

Food and Nutrition Services will celebrate National Nutrition Month by featuring  special National Nutrition Month entrées for sale in the cafeterias of all three hospitals. Also be sure to take advantage of these special offerings:

  • Tuesday, March 6: Healthy snacks and handouts will be provided to all nursing units
  • Tuesday, March 13: Fruit and vegetable tastings will be offered in the cafeterias

“Food Shopping for Health” — Fun, free grocery store tours that teach how to shop and plan meals for optimal health. Open to the public.

  • Tuesday, March 13, 1:30 p.m., Giant Foods, 8223 Elliott Rd, Easton. RSVP: 410-822-1000, ext. 5188. Tour led by Karen Hollis, registered diabetes educator, UM Center for Diabetes & Endocrinology.
  • Wednesday, March 21, 1 p.m., Redner’s Market, 17 Washington Avenue, Chestertown. RSVP: 410-778-7668 , ext. 2295. Tour led by Mary King, registered dietitian , UM Shore Medical Center at Chestertown
  • Wednesday, March 21, 1 p.m., Walmart, 2775 Dorchester Square, Cambridge, RSVP: 410-822-1000, ext. 5351. Tour led by Katie Ewers, nutrition associate manager, Food and Nutrition Services, UM Shore Regional Health

Nutrition Seminars

  • Friday, March 23, 10 am-12 pm, “Learn about Diabetes and Nutrition,” presented by BK Eshete and Karen Hollis. diabetes educators, UM Center for Diabetes & Endocrinology, The Food Pantry at Delmarva Community Services, 1000 Goodwill Avenue, Cambridge. Pre-registration required, call Brenda Fields, 410-901-2991, ext.18.
  • Wednesday, March 28, 2 p.m. “The ‘Mind Diet’ and Healthy Weight Loss,” presented by Mary King, registered dietitian, Conference Center, UM Shore Medical Center at Chestertown, 410-778-7668 , ext. 2295.
  • Thursday, March 29, 12 p.m., “Harvesting Healthy Choices,” free seminar with food sampling presented by Kelly Jackson from Emily’s Produce of Cambridge, UM Shore Medical Center at Easton Board Room. RSVP: 410-822-1000, ext. 5351.



  • Bridge Clinic Support Group – Every Tuesday, 6-7:30pm, UM Shore Medical Center at Dorchester. Free, confidential support group meeting for individuals who have been hospitalized for behavioral health reasons and could benefit from assistance with issues after discharge. Varied topics based on participants’ needs. Each participant may bring one family member. Info: 410-228-5511, ext. 2140.


  • Breastfeeding Support Group – MEETINGS CANCELLED UNTIL FURTHER NOTICE due to restricted visitor policy as a result of flu.


  • Survivors Offering Support (SOS) – Free program pairing women who have breast cancer with mentors who are breast cancer survivors. If you need support or would like to become a mentor, call 410-822-1000, ext. 5866.
  • Cancer Support Group/Easton – Thursdays, 3/1 and 3/15, Cancer Center, Easton. Information and support for patients at any stage – diagnosis, treatment, recovery and survivorship. Info: 443-254-5940.
  • US TOO Prostate Cancer Support Group – Tuesday, 3/13, 6:30pm, Cancer Center, Easton.  Lifestyle Coach Barbara V. Jarrell will discuss “LiveStrong at the YMCA – Cancer Recovery Program.” Info: Call Sharon Richter,  RN, 443-994-5792
  • Cancer Support Group/Chestertown – Monday, 3/19, 7pm, UM Shore Medical Center at Chestertown, Conference Center. Presentation by Christine Allen, RD, certified specialist in oncology Information and support for patients at any stage – diagnosis, treatment, recovery and survivorship. Info: 410-778-7668, ext. 2175.
  • Breast Cancer Support Group – Tuesday, 3/27, 6-7:30pm, Cancer Center, Easton. Information and support for patients at any stage – diagnosis, treatment, recovery and survivorship. Info: 410-822-6800.


  • Free Blood Pressure Screenings/Easton & Cambridge – Easton: every Tuesday and Wednesday, 9am-12pm, Diagnostic & Imaging Center. Cambridge: every Tuesday & Friday, 11am-1pm, UM SMC at Dorchester, Main Lobby. (Excluding holidays.)


  • Diabetes Support Group/Easton — Monday, 3/12, 5:30pm, Talbot County Senior Center,  400 Brookletts Avenue. Led by Karen Hollis, RD, CDE. Contact: 410-822-1000, ext. 5757.
  • Diabetes Support Group/Chestertown – Tuesday, 3/27, 6:30pm, Education Center, UM Shore Medical Center at Chestertown, 100 Brown St. Topic: Fun Cooking Demonstration provided by Rebecca Meekins from the Kent County Extension Office and 4-H Club members. Led by Chrissy Nelson, BSN, RN, CDE. Contact: 410-778-3300, ext. 2175.
  • Diabetes Support Group/Cambridge – Wednesday, 3/28, 6pm, Board Room, Shore Medical Center at Dorchester, 300 Byrn Street. Led by Wynne Aroom MSN, RN, CDE. Contact: 410-822-1000, ext. 5286.


  • Queenstown Stroke Support Group – Tues, 3/27, 12-2 pm,UM Shore Pavilion at Queenstown, suite 320.  Wendy Gast, Talisman Therapeutic Riding. “Stroke Programs Available at Talisman Therapeutic Riding.” All stroke survivors and/or caregivers and family members are welcome. Info: Nicole Leonard, 410-822-1000, ext. 5068 or



Shore Regional Health Announces Management Change at UM Shore Medical Center Chestertown  


Kathy Elliott, MSN, RN, NEA-BC

University of Maryland Shore Regional Health CEO Ken Kozel has announced that Kathy Elliott, RN, MSN, REA- BC, Director of Nursing at Shore Medical Center in Chestertown, has been appointed to serve as Interim Executive Director of UM Shore Medical Center at Chestertown, following the resignation of Scott Burleson, effective Monday, February 26.

Elliott, a lifelong resident of Kent County, holds a Master of Science in Nursing from Walden University and earned her RN from Wor-Wic Community College.   She began her career at the hospital in Chestertown in 1988 and has a broad background in clinical and management services, having served in medical-surgical, critical care, surgery and post-surgery care as well as outpatient services.  She was named Director of Nursing at Chestertown in 2017.

Elliott reports directly to Kozel in this role and serves on the senior executive team, while maintaining her role as the nursing leader at Chestertown and the regional director of professional nursing practice and Magnet.

“I look forward to working with Kathy for the success of UM Shore Medical Center at Chestertown,” Kozel says.  “Please join me in welcoming Kathy to the executive team at UM Shore Regional Health. We wish Scott Burleson well in his future endeavors.”

Easton Surgeon Charles DiNapoli, MD, Joins UM CMG – Surgical Care

Dr. Charles DiNapoli

Charles DiNapoli, MD, has joined the University of Maryland Community Medical Group – Surgical Care practice affiliated with UM Shore Regional Health,

Dr. DiNapoli, who has practiced in Easton for more than 30 years, is originally from Italy where he completed his medical doctorate at the University of Bologna, Faculty of Medicine and Surgery in 1978. He went on to complete his general surgery residency at Yale University Saint Raphael Hospital, a Yale University affiliate, in New Haven, Connecticut. Dr. DiNapoli further completed a cardiovascular surgery fellowship at the Texas Heart Institute in Houston, Texas. Certified by the American Board of Surgery with additional expertise in colonoscopy, Dr. DNapoli serves as director of Eastern Shore Endoscopy and director of the UMMS Vascular Lab in Easton.

“We are very excited to have Dr. DiNapoli join our team at the University of Maryland Community Medical Group in our surgical care practice,” comments Michele Wilson, chief operating officer for UM CMG. “Dr. DiNapoli brings with him a vast amount of experience and knowledge that will benefit our surgical patients on the Shore.”

Dr. DiNapoli is seeing patients at 500 Cadmus Lane, Suite 205 in Easton. Patients may make an appointment with Dr. DiNapoli by calling 410-822-4553.