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Above & Beyond

The following reports from patients and family members reaffirm our staff’s commitment
to putting our patients’ needs first. Please take a minute to say THANKS!


The Cancer Center team received this note from a patient’s daughter in appreciation for their support in helping her get ready for college:

Dear Everyone at the Cancer Center,
I would like to thank you for getting together and getting me the various gift cards and the wallet, I really appreciate this thoughtful gesture and even thinking about me. I would also like say a very special thank you for everything you have done in helping my mother get through her treatment and always being there for her. I really appreciate all the kindness you have given our family.


Thanks to Andrea, my physical therapist from Chester River Home Care, for being that breath of fresh air and gently encouraging me through some painful moments to get me to the point of being released with a good grade. If I ever need a physical therapist in the future, I will know where to come!


I cannot imagine a more efficient, caring atmosphere in which to have to undergo surgery. . . at the Ambulatory Surgery Center in Easton, the emphasis is on caring.  Thank you so much!


At UM Shore Emergency Center at Queenstown, Carolyn was the nurse that treated me. She was very caring. Overall I had a good experience – I was impressed by the amount of time and detail the doctor went into explaining what was going on and his thinking.


At UM Shore Medical Center at Chestertown, I was very impressed on how clean everything was, how fast they took me in, how nice I was treated – everything was explained to me in detail – the medicine – my bloodwork – everyone was very kind to me.  I would highly recommend the hospital.


My visit to the Dorchester Emergency Department was the best hospital experience I have had in the two years I have been dealing with cancer. Without asking,the staff brought chairs in for us. I became nauseous and vomited, and they were very kind as I was embarrassed. They made everyone feel cared for as well as me, the patient.

Employment Engagement Survey Closes October 1, 2017

Have you filled out your Employee Engagement Survey?? During the last survey, UM SRH participation reached 73.4 percent, but as of Thursday, September 21, participation by UM Shore Regional Health team members in the current survey is running low — only 32 percent!

To make it easy for you, here is the survey link: – your password is your six-digit employee identification number.

Why should you take a few minutes to  complete the survey? Because your honest feedback and constructive comments are critical to helping UMMS and UM SRH achieve the goal of making this organization a great place to work,

The survey is completely confidential. All survey data is collected by The Advisory Board. No hospital leader or Human Resources staff member can view an individual’s responses or link responses or comments back to any individual. To further protect confidentiality, results cannot be viewed for any grouping with fewer than 5 respondents.

If you experience any technical difficulties accessing the survey, visit to view commonly asked questions or to submit a help request.


UM SRH Units and Departments Go Purple for Addictions Awareness

UM Shore Regional Health team members from all over the five-county region showed their support for Talbot Goes Purple and addictions awareness by “going purple” on Tuesday, September 19.

In addition to the excellent turnout for the Star Democrat photographer in front of the hospital at 12 noon, “purple people” all around the system took a moment to share their photographs with Compass. Participating departments included UM Shore Medical Center at Dorchester, Shore Rehab at Cambridge, Shore Rehab at Queenstown, Acute Rehab at Easton, Acute Rehab at Dorchester, Shore Home Care, Lab Services at Chestertown, the Neuro unit at Easton, the Diagnostic and Imaging Center and UM CMG – Pediatrics.

Thanks to all for showing your support and highlighting UM Shore Regional Health’s role in combatting substance abuse and addiction.

HR News You Can Use: Flu Vaccines Begin October 2, 2017

Employee Health and Wellness Services will hold flu vaccine clinics at the three medical centers, October 2 – November 2, 2017 (schedule below).

In the meantime, please be aware of the following:

Annual Flu Shots are a mandatory condition of employment for all employees (unless there is a medical contraindication).  In that case you will need to sign a declination form and provide a note from your medical doctor (if a current one is not on file).  If you are pregnant you will need a note from your OB provider before receiving the vaccination.  Declination forms may be obtained from your manager, on the Intranet or directly from Employee Health.  (Note: Compliance date is November 3, 2017)

Other Reminders:

  • The flu vaccination is a — Regular dose vaccine
  • Bring your Employee Badge
  • Wear short sleeves or loose fit shirt, if possible.
  • Egg free vaccine will be available upon request.
  • If you have a valid Declination, you will need to wear a mask from October 1 until April 1 2018 while on duty, per UM SRH policy.
  • If you received the vaccination elsewhere please send proof of such to Employee Health as soon as possible.

You may attend any one of clinics below – please note there will be no flu vaccinations given at the Employee Health offices. EHS staff request encourage all staff to get their shot EARLY — don’t wait until the last minute!

UM Shore Medical Center at Chestertown: 

Oct. 9 6:30AM – 4:30 PM 2nd floor Conference Room
Oct 17 6:30AM – 4:30 PM 2nd floor Education Center
Nov 2 6:30AM – 1:30 PM 2nd floor Conference Room

UM Shore Medical Center at Easton:

Oct 4 6:30AM – 4:30 PM HEC  C & D
Oct. 13 6:30AM – 4:30 PM HEC  A & B
Oct 16 6:30AM – 4:30 PM HEC  A & B
Nov 1 6:30AM – 1:30 PM OCCR (By Diabetes Center)

UM Shore Medical Center at Dorchester:

Oct 2 6:30AM – 4:30 PM 3rd Floor Conference Room
Oct 11 6:30AM – 4:30 PM Solarium
Oct 19 6:30AM – 1:30 PM Solarium


  • There will be limited walk-in hours and available appointments at Employee Health during the month of October (for Non-Flu Shot visits).
  •  The preferred contact method for Employee Health staff during October is voice mail; please leave a message at 410-822-1000, ext. 5549; messages will be checked periodically during the day.
  • If the matter is URGENT please contact HR, 410-822-1000, ext. 5145 and your message will be relayed to Employee Health staff.
  • You may fax your records request to 410-822-2555. Please include your name, date of birth, contact number and what you are requesting.  You may also email your request to The turnaround time for records may be up to 72 hours.

Welcome, New Team Members


Front row: Susanne Grover, Catharine Higdon, Angela Leonard, Bridgett Tyler, Jennifer Wade, Savannah Whitacre and Tashala Wilson. Back row: Nicholas Blake, Laura Booz, Diane Clark, Tamara Davis, Steve Ford and Kristen Gilhool.

Thirteen new team members participated in New Employee Orientation on September 12. They are:

  • Nichole Blake, Certified Nursing Assistant, UM Shore Nursing and Rehabilitation at Chestertown
  • Laura Booz, Staff Nurse (PT) – UM SMC at Easton, Birthing Center
  • Diane Clark, Access Representative (PT) – UM SRH Admissions and Registration
  • Tamara Davis, Staff Nurse (PT) – UM SMC at Dorchester, Emergency Department
  • Steven Ford, Security Officer – UM SMC at Easton, Safety and Security
  • Kristen Gilhool, Staff Nurse – UM SMC at Dorchester, 2 East
  • Susanne Grover, Staff Nurse – UM SMC at Easton, Emergency Department
  • Catharine Higdon, Medical Tech (Supplemental) – UM SMC at Chestertown , Lab
  • Angela Leonard, Medical Lab Assistant (Supplemental) – UM SMC at Easton, Lab
  • Bridgett Tyler, Staff Nurse (Supplemental), UM SMC at Easton
  • Jennifer Wade, Staff Nurse (Supplemental), UM Chester River Home Care
  • Savannah Whitacre, Medical Lab Assistant (Part Time), UM SMC at Dorchester, Lab
  • Tashala Wilson, Nursing Tech (Supplemental), UM SMC at Easton, Telemetry

Dorchester General Hospital Auxiliary Honors Volunteers


DGH Auxiliary volunteers were recognized for achieving service milestone at the Auxiliary’s annual luncheon on September 12.

The Dorchester General Hospital Auxiliary held its general meeting and annual awards luncheon on September 12, 2017. The event, which included the Pets on Wheels luncheon, celebrated a total of 10,431 hours contributed to the Auxiliary and its programs that benefit UM Shore Medical Center at Dorchester.

Members of the Auxiliary recognized for achieving service milestones are:

  • For 250 Hours: Nellie Robinson, Clara Mae Stevenson, Patsy Torossian, Daniel Trentler and Peggy Warner 
  • For 500 hours: Linda Aaron, Shirley Shortall and Suzanne Stitley.
  • For 1,000 hours: Lois Christopher, Barbara Weiss and Joy Loeffler
  • For 2000 hours: Mary Hodgson, Mamie Short and Gloria Whaley
  • For 4000 hours: Alexandria Anderson-Snell
  • For 5000 hours: Pat Wood
  • For 6000 hours: Charlotte Wheatley
  • For 7000 hours: Barbara Lipe
  • For 8000 hours: Normalie Cusack and Debbie Thomas

Also honored was Lucy Phillips, “Volunteer of the Year” for the Robin Hood Shop, and the local Pets on Wheels volunteers who take furry friends to visit patients in area hospitals and skilled nursing facilities.

“An unknown author once said, ‘Volunteers are not paid not because they are worthless but because they are priceless.” I truly believe our volunteers are priceless and I am honored to be part of such a great organization,” says Diane McCarthy, DGH Auxiliary president.

“Through the dedication and hard work of its many volunteers, the Auxiliary continues be a strong force in the advancement of health care for Dorchester County residents,” says Patti Willis, senior vice president, Strategy and Communications. “Through the Robin Hood Shop and the Hospital Gift Shop, they raise funds that help purchase equipment, furnishings and advanced health care technology, all of which benefit patient care. Through their staffing support and patient escort programs, they provide direct assistance to hospital staff and to patients and their family members.”

The Dorchester General Hospital Auxiliary raises funds to support programs, services, equipment and patient care at UM Shore Medical Center at Dorchester. Fundraising efforts include sales from the Robin Hood Shop, located at 416 High Street in Cambridge, and the Hospitality Shop, located on the first floor of the hospital. To learn more about volunteer opportunities with the Auxiliary or additional ways to support the organization, call 410-228-0091.


Reminder: Healthstream Goes Offline September 29, UMMS U Goes Live on October 2

UMMS U will go live on Monday, 10/2 at 10:00 a.m.  UMMS U, our new state-of-the-art Learning Management System, will replace Healthstream.  Please note the following:

Beginning on Friday, 9/29 at 12:01 a.m., access will no longer be available to the current Healthstream system. Access to UMMS U will be available on 10/2 at 10:00 a.m.

Training in Progress on Healthstream – Be sure to complete any training that you have started on the Healthstream system.  If you have started a course in Healthstream and do not finish it by the end of the day on 9/28, you will have to repeat it (from the beginning) in UMMS U.  All completed training will be moved to UMMS U.

Please contact Kathy Kraft at 443-462-5375 or by email at for information that you need to access and use UMMS U.

More information about UMMS U can be found at


Breast Cancer Awareness Month Plans Announced

UM Shore Regional Health will observe Breast Cancer Awareness month with various activities throughout the month of October, all aimed at increasing awareness of breast cancer and how it can be best detected, prevented and treated.

According to the American Cancer Society, breast cancer is the most frequently diagnosed cancer in women. It is estimated that more than 246,000 women were diagnosed with invasive breast cancer in 2016.

Some of the planned activities at UM Shore Regional Health include the following:

  • Pink Ribbon Hanging & Tree Lighting: Thursday, October 5, 4 p.m., UM Shore Medical Center at Easton, front circle. Cancer Center volunteers and staff will hang pink ribbons on the evergreen tree in honor of the breast cancer patients treated this year by the Center. The tree will be lit with pink lights and serve as a month-long reminder of the friends, neighbors and loved ones whose lives have been touched by breast cancer. 
  • Breast Cancer Outreach: Come by the hospital cafeterias to talk to Cancer Center outreach volunteers and learn about breast cancer.
    UM SMC at Easton Cafeteria, Friday, October 20,10:30 a.m. – 2 p.m.
    UM SMC at Dorchester Cafeteria, Tuesday, October 23, 10:30 a.m. – 1:30 p.m.
    UM SMC at Chestertown: To be announced
  • Screenings for Breast Cancer: Screenings for breast cancer will be conducted at the Clark Comprehensive Breast Center on Wednesdays, October 18 and October 25, 8 a.m. – 2 p.m.. To make an appoint for this screening, please call 410-822-9400.


October Events, Screenings and Support Groups


Pink Ribbon Hanging & Tree Lighting – Thurs, 10/5, 4pm, UM Shore Medical Center at Easton, front circle. Cancer Center volunteers and staff will hang pink ribbons on the evergreen tree in honor of the breast cancer patients treated this year by the Center. The tree will be lit with pink lights and serve as a month-long reminder of the friends, neighbors and loved ones whose lives have been touched by breast cancer.

Screenings for Breast Cancer –  Weds, 10/18 and 10/25, 8am-2pm, Clark Comprehensive Breast Center. To make an appoint for this screening, please call 410-822-9400.

Transition to Wellness – Free workshops for breast cancer survivors and patients who are ending treatment.

Survivors Offering Support (SOS) – Free program pairing women who have breast cancer with mentors who are breast cancer survivors. If you need support or would like to become a mentor, call 410-822-1000, ext. 5866.

Look Good, Feel Better – Monday, 10/16, 10am-12pm, Cancer Center, Easton. Free ACS program for women with cancer includes hair, skin and make-up tips, samples and a visit to the wig room. Contact: 410-822-1000, ext. 5355.

Breast Cancer Support Group – Tuesday, 10/24, 6-7:30pm, Cancer Center, Easton. Contact: 410-822-1000, ext. 5387.

Find more information about The Breast Center’s programs and services at


Cancer Support Group/Chestertown – Mon, 10/16, 7pm, UM SMC at Chestertown, Education Center. Information and support for patients at any stage – diagnosis, treatment, recovery and survivorship. Info: 410-778-7668, ext. 2175.

Cancer Support Group/Easton – Thurs, 10/5 and 10/19, 5-7pm, Cancer Center, Easton. Information and support for patients at any stage – diagnosis, treatment, recovery and survivorship. Info: 443-254-5940.

CANCER: US TOO Prostate Cancer Support Group – Tues, 10/10, 6:30pm, Cancer Center, Easton. Robin Ford, MSN, RN will discuss “New Bells and Whistles in Prostate Cancer Radiation Treatment.” Spouses and friends are encouraged to attend. Info: 410-820-6800, ext. 2300.

Find more information about cancer treatment and support services online at


Free Blood Pressure Screenings/Easton & Cambridge – Easton: every Tuesday and Wednesday, 9am-12pm, Diagnostic & Imaging Center. Cambridge: every Tuesday & Friday, 11am-1pm, UM SMC at Dorchester, Main Lobby. (Excluding holidays.)


Preparing for Childbirth: Labor and Delivery, Sat, 10/7, UM Shore Medical Center at Easton, Nick Rajacich Education Center, 9am -3:30pm. Class for expectant parents and birthing partners. Includes a tour of the newly renovated Birthing Center. Register by phone: 410-822-1000, ext. 5200.

New Mom, New Baby: Safety and CPR, Sat, 10/21, 9am to 1:30pm, UM Shore Medical Center at Easton, Nick Rajacich Health Education Center,  All aspects of infant care and safety for new and expectant parents or caregivers. Free; register by phone: 410-822-1000 or 510-228-5511, ext. 5200.

Big Brother, Big Sister: Sibling Preparation – Sat, 10/28, 9:30-11:30 am, UM Shore Medical Center at Easton, Nick Rajacich Health Education Center. For children ages 3-8. Adjusting to and caring for a new baby (bring a doll or stuffed toy for practice), includes a tour of the Birthing Center.  Free, register by phone, 410-822-1000 or 410-228-5511, ext. 5200.

Breastfeeding Support Group – Tuesdays,10/2 & 10/17, 10-11:30am, UM SMC at Easton, 5th floor meeting room. Led by lactation consultants for new and expectant mothers. Contact: 410-822-1000 or 410-228-5511, ext. 5700.

Find more information about Birthing Center programs and services at


Diabetes Self- Management Class/Easton – Two sessions: Tues, 10/3-10-17, 9am-12pm; or Weds, 10/4-11-18, 1-4 pm. UM SMC at Easton, UM Diabetes & Endocrinology Center. Medical information and strategies enabling patients to manage their diabetes for optimal wellness. Referral and advance registration required. Contact: 410-822-1000, ext. 5196.

Diabetes Self-Management Class/ Chestertown – Weds, 10/4-11-18, 4:30-7:30pm. UM SMC at Chestertown Education Center. Medical information and strategies enabling patients to manage their diabetes for optimal wellness. Referral and advance registration required. Contact: 410-822-1000, ext. 5196.

Diabetes Support Group/Denton – Weds, 10/4, 5 pm, St. Luke’s United Methodist Church, Denton. Led by Doris Allen, CRNP, CDE, UM Diabetes & Endocrinology Center. Contact: 410-479-2161.

Diabetes Support Group/Easton — NO MEETING THIS MONTH

Diabetes Support Group/Chestertown  Tues,10/16, 6:30pm, UM Shore Regional Health Chestertown. Led by Chrissy Nelson, BSN, RN, CDE. Contact 410-778-3300 ext. 2175

Diabetes Support Group/Dorchester – Weds, 10/25, 6 pm, Dorchester County YMCA. Led by Renee Woodward, RN, CDE Contact 410-822-1000, ext. 5196.



From a Woman’s Point of View – Nurturing your Physical and Financial Well-Being, The Tidewater Inn, Easton, Md., 9:30-11:30. Evaluation and Treatment of Urinary Incontinence, presented by Duane R. Cespedes, MD, UM Shore Comprehensive Urology. Women and Wealth, presented by Stephanie L. Saunders, first VP, The Hill Group at Morgan Stanley. Sponsored by UM Memorial Hospital Foundation. Free, reservation required: Janet Andrews, 410-822-1000, ext. 5792,


Bridge Clinic Support Group – Every Tuesday, 6-7:30pm, UM SMC at Dorchester. Free, confidential support group meeting for individuals who have been hospitalized for behavioral health reasons and could benefit from assistance with issues after discharge. Varied topics based on participants’ needs. Each participant may bring one family member. Contact: 410-228-5511, ext. 2140.


Prostate Cancer Screening & Forum – Monday, 9/18, 5:30pm, Mt. Olive AME Church, 24852 Lambs Meadow Rd., Worton, MD — Free Prostate Cancer Forum and Dinner sponsored by Mt. Olive AME, MOTA and the Kent County Health Department, and partially funded by the Maryland Department of Health Cigarette Restitution Funds. Free Prostate Cancer Screenings provided by UM SRH and Christopher Parry, DO, of UM CMG – Urology. To register for the forum, dinner and screening, call: Andrea Edwards, RN – 410-778-7970

Prostate Cancer Screening – Tuesday, 9/26, 5-8pm, UM Shore Medical Pavilion at Easton, 490 Cadmus Lane, Suite 104, Easton, MD. Free Prostate Cancer Screenings provided by UM SRH and UM CMG – Urology providers, R. Duane Cespedes, MD; John Foley, MD; John Knud-Hansen, MD, FACS; Andrew Riggin, MD; and Christopher Runz, DO. To register, call: Cancer Center at UM Shore Regional Health – 410-820-6800.


Mid-Shore Stroke Support Group – Thurs, 10/5, 12-2pm, Shore Medical Pavilion at Easton, 500 Cadmus Lane, Easton. “Learning How to Dance After a Stroke,” by José Maldonado, stroke survivor and motivational speaker. All stroke survivors and/or caregivers and family members are welcome. Info: Nicole Leonard 410-822-1000 ext. 5068 or

Queenstown Stroke Support Group – Tues, 10/24, 12-2pm, Shore Pavilion at Queenstown, suite 320. All stroke survivors and/or caregivers and family members are welcome. Info: Nicole Leonard 410-822-1000, ext. 5068 or