The following reports from patients and family members reaffirm
our staff’s commitment to teamwork and putting our patients’ needs first.
Please take a minute to say THANKS!
I had a total knee replacement, Andrea from Shore Home Care was my physical therapist. She was excellent. She knew what I was capable of doing and she pushed me to that point. We never over-did it but I feel because of Andrea that I have come as far as I have today. I would rate Andrea five stars!
I had the best experience for my surgery from Dr. Lilly, my recovery nurse, all the other nurses and others who assisted with my care at Shore Medical Center at Easton. On a scale of 01 to 100 I give them 200. Thanks to all persons who tended to me.
Shore Emergency Center at Queenstown gave me the best care I ever had in an emergency department, Dr. Eric Green was very caring. Then I was transported to BWMC.
Hospital readmissions have become an important focal point for everyone at UM Shore Regional Health. Under the umbrella “Readmission Matters,” several initiatives are now in progress to reduce the number of 30-day readmissions at UM Shore Medical Centers at Chestertown, Dorchester and Easton. The engagement of all team members in Readmission Matters initiatives is key to helping patients maintain their best health outside the walls of our hospitals.
There are three arenas in which strategic interventions can reduce readmissions:
- at discharge from the hospital
- post-discharge (as patients heal in their home settings), and
- upon the patient’s return to the hospital for possible readmission.
Enabling patients to successfully transition back home is the goal of every discharge. In the case of patients readmitted within the first week after discharge, the precipitating factors have been issues with medication and/or the discharge plan. UM SRH interventions in this arena are as follows:
- Medication Reconciliation – New strategies are in place to ensure that patients are discharged with the right medications and that they fully understand their new medication orders. Other medication reconciliation issues now under review are:
- 1) barriers patients may face in affording or accessing their medications, and
- 2) possible partnership with local pharmacies to ensure that certain high risk patients leave the hospital with their medications in hand.
- Discharge Planning – The scope of the discharge planning process has been expanded to include the broader, holistic needs of patients. Caseworkers and transitional nurse navigators help patients anticipate their care needs will be in their home environment, connect with the patient’s primary care provider to ensure proper follow-up, and provide links to needed community resources offering services such as transportation, home care, meals, home technologies and social support.
HEALING AT HOME
Comprehensive discharge planning extends Shore Regional Health’s involvement with patients well beyond their discharge. The Transitional Nurse Navigator (TNN) Program, inaugurated last fall, provides continued care coordination for high-risk patients from the beginning of their hospital stay through up to 30-days after discharge. Two TNNs at Easton and one each at Chestertown and Dorchester work not only with patients but also with family members and caregivers to provide education and support, resolve insurance issues, order needed medical equipment and supplies, provide referrals to specialists, and much more.
Another key initiative is the expansion of the UM SRH Palliative Care Program to provide patients with relief from the symptoms and stress of serious illness and improve the quality of life for them and for their families. The Palliative Care team is training hospital providers to identify patients for whom a palliative care consult is appropriate prior to discharge; as of mid July, the newly-launched Outpatient Palliative Care program enables patients to receive treatment in the UM Community Medical Group – Primary Care office in UM Shore Medical Pavilion at Easton.
Working more directly with the community providers is another important strategy for reducing hospital readmissions. Primary care providers are being empowered to take a more active role in their patients’ post-discharge care and two-way communication between hospital personnel and community providers is being improved. In the process of development is a strategy for high-risk patients to obtain “Golden Tickets” for prompt appointments with certain specialists (e.g. cardiology, pulmonology) to avoid delays in their follow-up care.
AT THE PATIENT’S READMISSION VISIT
In line with UM Shore Regional Health’s goal of providing “the right care, at the right place, at the right time,” there are two strategies in development for patients presenting in the Emergency Departments for readmission:
- The establishment of Observation Units in the hospitals – dedicated areas for patients who are placed under observation so that providers, nurse and ancillary service staff can focus on ensuring timely discharge. The first Observation Unit is now in operation on the 2nd floor of UM Shore Medical Center at Easton; similar units at Chestertown and Dorchester are in the works.
- Because hospitalists are usually the physicians most familiar with patients returning to the hospital, there is new process for Readmission Consults that empowers them to assess patients presenting in the Emergency Department to determine where the patient can receive appropriate care.
As these measures continue and coalesce, UM Shore Regional Health will achieve the goal of reducing 30-day readmissions rates in allt hree hospitals.
The Dorchester General Hospital Foundation has long been a force for good in the ongoing enhancement of medical care for Dorchester County residents, and 2018 is no exception. Under the continued guidance of Ida Jane Baker, president, the Foundation Board has dedicated $131,000 to support equipment purchases and professional development for nursing staff at UM Shore Medical Center at Dorchester.
“The majority of these funds— approaching $95,000—have supported the hospital’s surgery services,” says Baker. “We are so blessed to have a truly dedicated surgeon, Dr. William Bair, in our community, and an excellent surgical nursing team as well. The Foundation is pleased to help provide the tools they need to ensure the best possible patient care.”
The big ticket item purchased with these funds is a new anesthesia machine, which cost nearly $43,000 and was installed at the Dorchester hospital OR suite in late July 2018.
“The Foundation earmarked our end-of-year campaign to support this purchase, and the campaign has been well received,” says Baker. “We have been pleased to see that our donors and the Dorchester community at large understand the importance of updating this equipment. We want our anesthesiologists to have the latest technology to ensure the safety of every patient during every procedure.”
Other upgrades made possible by community support for the Foundation include new furnishings and décor upgrades to the waiting area, a GlideScope (video laryngoscopy technology that facilitates intubation), a cabinet for endoscopy equipment and new curtains in the Post-Anesthesia Care unit.
Baker is especially pleased that the Auxiliary of Dorchester General Hospital joined the Foundation in committing to this project. “Dorchester Auxiliary members voted to donate $28,000—more than half the total cost—to the Foundation, designated to support the purchase of the new anesthesia machine,” she explains. “The Foundation Board is so grateful for the Auxiliary’s support and also for the dedication of their many volunteers who help out in our hospital and raise funds through their special vendor sales, the hospital gift shop and The Robin Hood Shop.”
Other purchases made possible by the Foundation for the benefit of patient care in Dorchester include: three cardiac monitors for use in the Cardiac Rehabilitation Center; visitor chairs for the Emergency Department; two mechanized chairs that assist patients who need help transitioning from sit to stand; a bladder scanner with printer; and a blanket warmer. In addition, five operating room nurses received scholarship support from the Foundation enabling them to pursue specialized certification in perioperative nursing.
“The generosity of our local community in support of our hospital and its services continues to make an important difference in the quality of health care for Dorchester residents,” says Baker. “We greatly appreciate it.”
Hot, steamy days alternating with hot, rainy days … To the staff of the Cancer Center at Shore Regional Health, the “dog days of summer” called for some beach time. So they brought the benefits of sand, surf and sun to Idlewild Avenue with a special celebration dubbed Beach Week.
“We wanted to do something fun for our patients. The chemo unit staff decided on a beach theme, and everyone joined in,” says Jeanie Scott, Cancer Center operations coordinator.
The celebration was promoted in advance so that patients and their family members would know to anticipate the decorations and themed attire when they came in. Upon arrival, each patient was offered a Hawaiian lei and snacks during their visit.
“The patients absolutely loved it! They came in wearing their Hawaiian shirts, beach attire and sunglasses. We even had a patient bring in their grandchild dressed up,” says Scott. “Overall it was very well received and a lot of fun for all.”
Please join HR in welcoming the following new team members, pictured above, who completed Orientation on August 6, 2018:
- Konstantina Blalock – Staff Nurse, Cardiac Cath Lab, UM SMC at Easton
- Sarah Britt – Staff Nurse, Behavioral Health, UM SMC at Dorchester
- Matthew Cooper – Pharmacy Tech, UM SMC at Easton
- Magalita Delva – Staff Nurse, UM SMC at Easton
- Leigha Hamilton – Staff Nurse, Emergency Department, UM SMC at Easton
- Osha Handy – Food Service Production, UM SMC at Easton
- Charles Harding – Receiving Clerk, Materials Management, UM SMC at Easton
- Tricia Hillman – Staff Nurse, Telemetry Care, UM SMC at Easton
- Melissa Hranicka – System Secretary, Plant Administration, UM SMC at Easton
- Takiyah Johnson – Nursing Tech , MultiSpecialty Care, UM SMC at Easton
- Victoria Laws – Environmental Services Tech, UM SMC at Easton
- Brittany Lewis – Nursing Tech, MultiSpecialty Care, UM SMC at Easton
- Amy Loder-Crouch – Staff Nurse, Emergency Department, UM SMC at Chestertown
- Tracey Phillips – Staff Nurse, Cardiac Cath Lab, UM SMC at Easton
- Alexia Prochnick – Staff Nurse, Intensive Care, UM SMC at Easton
- William Schnaitman – Radiographer II, Diagnostic Imaging, UM SMC at Easton
- Taylor Spears – Collegiate Nurse, Emergency Department, UM SMC at Dorchester
- Amber Winemiller – Staff Nurse, Birthing Center, UM SMC at Easton
The Claws for a Cause crab feast, held at the Fisherman’s Crab Deck in Grasonville on July 12, net $36,463 to benefit the University of Maryland Shore Emergency Center at Queenstown. The proceeds will go towards purchasing two ceiling mounted patient safety lifts to help transfer patients who need assistance within the emergency center.
“We are very appreciative of everyone coming out and doing their part in supporting our community emergency center in Queenstown,” says Holly Rhodes, co-chair of the Claws for a Cause committee. “The funds raised through this year’s event will help improve patient care with the purchase of ceiling-mounted patient safety lifts for those who have difficulties moving from one area to another.”
Presented by UM Memorial Hospital Foundation, Claws for a Cause included all-you-can-eat steamed crabs as well as a buffet of fried chicken, pork barbeque and assorted sides. Along with crabs and buffet, guests participated in two raffles.
“On behalf of Memorial Hospital Foundation, I want to thank the hard-working committee, co-chaired by Holly Rhodes and Heather Comegys, and volunteers who did a great job making this event so successful and fun,” says F. Graham Lee, vice president for philanthropy. “We sold 185 tickets for the crab feast, which shows how much the community supports Shore Emergency Center at Queenstown and the excellent care provided by the Center staff. We are excited to start planning another Claws for a Cause next year and we hope to see everyone there.”
University of Maryland Memorial Hospital Foundation has announced its 2018 Golf Tournament, scheduled for Monday, September 17, at the Talbot Country Club in Easton. Proceeds from the event will benefit the Intensive Care Unit (ICU) at UM Shore Medical Center at Easton.
ICU patients have severe life-threatening illnesses and injuries that require constant, close monitoring and support from specialized equipment and medications. Patient care is accomplished utilizing all caregivers including physicians and interdisciplinary team members, including but not limited to care coordinators, pharmacists, dietary services, respiratory therapists, physical therapists and clinical dietitians.
This year’s UM Shore Regional Health Golf Tournament will begin at 11:30 a.m. with a single shotgun start. Lunch, snacks and beverages will be served on the course. Following the tournament, there will be a reception and awards ceremony along with cocktails and hors d’oeuvres served at the clubhouse. Team registration is $1,500 and limited to 32 teams.
“Sponsorships are important to the UM Shore Regional Health Golf Tournament. They offer the opportunity for your organization to support our mission and help purchase needed equipment for the Intensive Care Unit at UM Shore Medical Center at Easton,” says F. Graham Lee, vice president for philanthropy. “If you can’t play golf, we encourage you to consider a $500, $1,000, $2,500 or $5,000 sponsorship. It’s an investment in the future of our community.”
For more information or to register, please contact Amy Lowe of UM Memorial Hospital Foundation, 410-822-1000, ext. 5763, or email firstname.lastname@example.org. You may also register by visiting http://ummhfoundation.org/mhf_events/; please RSVP by August 31.
The items below were posted on our UM Shore Regional Health Facebook page this week. If you are on Facebook, please help us increase awareness of the page as a resource for updates and information about UM SRH by visiting to LIKE and SHARE the posts of your choice.
Your participation really helps spread the word about the good work done by great team members at UM Shore Regional Health!
- The 2018 Golf Tournament is set to “tee-off”!!
- Order of the Eastern Star Makes Donation to the Cancer Center at UM Shore Regional Health
- Seventh Annual Pink Polar Bear Tourney Raises Funds for Leh Women’s Center
- Dorchester Residents Turn Out in Force for Presentation on Proposed UM Shore Medical Campus at Cambridge
- Thriving and Surviving – The Cancer Center monthly newsletter, August 2018!
- Learn about Clinton Weem’s story and how the rehabilitation team at UM Shore Regional Health
- Safe Sitter Class set for August 24th in Chestertown
WEDNESDAY, AUGUST 15
- Medical Marijuana: What You Need to Know – 6 to 8 p.m., Cancer Center, Easton. Free presentation provided by Ash & Ember Cannabis of Centreville. Call 410-820-6800, ext. 5361 to register.
THURSDAY, AUGUST 16
- Uniform Sale – 8 a.m. to 4 p.m., UM Shore Medical Center at Dorchester, Main Lobby,
FRIDAY, AUGUST 17
- Blood Drive – 7:30 a.m. to 12:30 p.m. UM Shore Medical Center at Chestertown
Be Someone’s Hero. Give Blood. Schedule your appointment now by visiting our Donor Portal and enter Sponsor Code: UMCC, or by calling 1 888 8-BLOOD-8 (1-888-825-6638). You can also download the scheduling app on your Android or iPhone. Sponsored by the UM Chester River Health Foundation.
SATURDAY, AUGUST 18
- Parenting Education: New Mom, New Baby – Safety & CPR – Strategies for caring for mom, caring for baby and child safety. 9 a.m. to 1:30 p.m., Health Education Center. Free. To register, call 410-822-1000, ext. 5200.
MONDAY, AUGUST 20
- Look Good, Feel Better – 10am – 12 noon, Cancer Center, Easton. Hair, skin and nail rehab before, during after chemotherapy. Presented by Kim Hardesty, ACS Volunteer Beauty Consultant. RSVP to Teri Dulin, 410-820-6800.
SATURDAY, AUGUST 25
- Parenting Education: Big Brother, Big Sister – Sibling Preparation – 9:30 to 11 a.m., Health Education Center, UM Shore Medical Center at Easton. Designed for children ages 3 to 8. Includes a tour of the Birthing Center plus story time or video. Children should bring a doll or stuffed animal for practice.
- Safe Sitter® Class– Taught by pediatric nurses for ‘tweens and young teens, Safe Sitter provides hands-on practice in safety and injury prevention as well as lifesaving techniques for those who are home alone, watching younger siblings, or babysitting. Includes basic first aid and infant and child choking rescue. Students also receive instruction on how a child’s age dictates care requirements, how to prevent problem behavior, and how to run their own babysitting business. Cost: $45; some scholarships are available. Limited seating, advance registration required. For more information or to register, call Chrissy Nelson, 410-778-7668, ext. 2175
AUGUST SCREENINGS AND SUPPORT GROUPS
- Bridge Clinic Support Group – Every Tuesday, 6-7:30pm, UM Shore Medical Center at Dorchester. Free, confidential support group meeting for individuals who have been hospitalized for behavioral health reasons and could benefit from assistance with issues after discharge. Varied topics based on participants’ needs. Each participant may bring one family member. Info: 410-228-5511, ext. 2140.
- Breastfeeding Support Group – Tuesdays, 8/7 and 8/21, 10 to 11:30 a.m., Health Education Center, UM Shore Medical Center at Easton.
- Breast Cancer Support -Survivors Offering Support (SOS) – Free program pairing women who have breast cancer with mentors who are breast cancer survivors. If you need support or would like to become a mentor, call 410-822-1000, ext. 5866.
- Cancer Support Group/Easton – Thursdays, 8/2 and 8/16, Cancer Center, Easton. Information and support for patients at any stage – diagnosis, treatment, recovery and survivorship. Info: 443-254-5940.
- Cancer Caregivers’ Coffee – Saturday, 8/11, 9-10:20 a.m., Cancer Center, Easton. Discussion of varied issues and challenges facing individuals and families assisting patients with cancer. Contact: Patty Plaskon, 410-820-6800, ext. 5361.
- Cancer Support Group/Chestertown – Monday, 8/27, 7pm, UM Shore Medical Center at Chestertown, Education Center. Information and support for patients at any stage – diagnosis, treatment, recovery and survivorship. Info: 410-778-7668, ext. 2175.
- Free Blood Pressure Screenings/Easton & Cambridge – Easton: every Tuesday and Wednesday, 9am-12pm, Diagnostic & Imaging Center. Cambridge: every Tuesday & Friday, 11am-1pm, UM SMC at Dorchester, Main Lobby. (Excluding holidays.)
- Diabetes Support Group/Denton – NO MEETING IN AUGUST. Next Meeting: Thursday, 9/6, 5:30 p.m., St. Luke’s United Methodist Church, 100 S. 5th Avenue, Denton. Led by Karen Canter RN, CDE. Contact: 410-822-1000, ext.5757.
- Diabetes Support Group/Easton — Monday, 8/13, 5:30pm, Giant Food, 8223 Elliott Road, , Easton. Led by Karen Hollis RD, CDE. Contact: 410-822-1000, ext. 5188.
- Diabetes Support Group/ Cambridge – Wednesday, 8/29, 5:30pm. Board Room, Shore Medical Center at Dorchester, 300 Byrn Street, Cambridge.Contact: 410-822-1000, ext. 5286.
- Diabetes Support Group/Chestertown – NO MEETING IN AUGUST. Next Meeting: Tuesday, 9/25, 6:30pm. Education Center, UM Shore Medical Center at Chestertown, 100 Brown St. Led by Chrissy Nelson, BSN, RN, CDE. Contact: 410-778-3300, ext. 2175.