Yes, EPIC is our new favorite four letter word! You should know that a focused team of organizational leaders is pressing to the finish line to finalize outstanding issues, identify any remaining concerns and establish ongoing tracking and follow up while EPIC becomes the “new normal.”
A large and diverse team of departmental leaders and Information Technology/EPIC experts, led by me, meets every week to focus on the remaining issues identified in the EPIC tracking grid as critical, high, medium and low priority issues. This EPIC Follow-up Task Force has established the following goals and is already achieving success through focused clinical and operational services SWOT teams, including those in lab, radiology, cardiology, Diagnostic and Imaging Center, Pre-Admission Testing/OR, cardiac rehabilitation, community providers, infusion, patient transfers, and charge entering. In Cardiology, for example, 17 outstanding issues were identified, some fixed right away, and the remainder set for completion within the next 10 days.
In just one week of intensive follow up, more than 54 of the 191 open issues are now resolved, more than half of those in the high priority category.
The Task Force goals are:
- Set a focused process in place to identify and address all critical and high priority items by the end of February
- Follow this process to focus upon and address medium and low priority items on a continuing basis until no further such items exist
- Communicate the process for submitting tickets that notify IT of new or episodic issues, using the HELP DESK to alert and to identify priorities. Tickets in the Help Desk que will be addressed by priority, as determined by the reporting department and IT, as well as the EPIC Follow-up Task Force.
If you have an EPIC issue, please use the HELP DESK to log your problem. The HELP DESK can be reached via a link on the UM SRH intranet, WAVELENGTH (look under Staff Quick Links, then IT Helpdesk), or by an email to firstname.lastname@example.org or phone message at extension 4357. To help you determine when it is appropriate to simply enter a concern at Help Desk, consider whether it is a rather routine situation (such as needing to reset a password) versus a work flow issue involving EPIC or another IT service. For the former, use Help Desk. For the latter, please discuss with your manager or director before submitting a ticket, to avoid duplicate orders and to better coordinate issue resolution.
Thanks to all for your patience and commitment to help us fully implement EPIC, and for appreciating the impact it has on improving quality and providing safer patient care. I am confident that in a very short while, EPIC will be the tool we prefer and are effectively using to connect us as a health care system with all the places our patients access care.