Environmental Services team members at UM Shore Medical Center at Dorchester were honored as the first recipients of the CELEBRATE WITH HEART team award on Wednesday, March 21, in the UM Shore Medical Center at Dorchester cafeteria.
According to Jo Anne Thomson, director of Patient Experience, the Dorchester EVS team was chosen for scoring in the 99th percentile of HACHPS scores nationwide, as measured by Press Ganey. Press Ganey provides patient satisfaction measurement and reporting services to more than 2,200 hospitals, which is more than half of all hospitals in the U.S. In addition to being in the 99th percentile for HACHPS, the team is ranked first among hospital EVS teams managed by Crothall Healthcare. Crothall provides a variety of health care support services for 1,200 clients in 44 states.
“This is a truly amazing accomplishment that reflects the dedication, solidarity and teamwork that EVS staff at Dorchester bring every day to their work and most importantly, to our patients and their family members and all members of the hospital’s clinical team,” says Jon Kelley, director, Environmental Services for UM Shore Medical Centers at Dorchester and Easton, and UM Shore Emergency Center at Queenstown. “I am so grateful for their outstanding job performance and glad to see them recognized and rewarded for all that they do.”
In addition to a certificate recognizing the CELEBRATE WITH HEART award, each team member received a gift card and will get points added to their recognition accounts. At the event, several prizes and additional gift cards donated by Crothall were raffled off.