The following reports from patients and family members reaffirm our staff’s commitment
to putting our patients’ needs first. Please take a minute to say THANKS!
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[At Ambulatory Surgery in Easton] my doctors, nurses and staff went above and beyond. They were caring, efficient and knowledgeable and explained all details leaving no questions or hesitation on my part.
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Laura Jackson was amazing during my entire visit [to the Emergency Department at UM Shore Medical Center at Dorchester]. At registration, Chanere was great. And Dr. Lonville was in with me several times during my visit keeping me informed — his bedside manner while I was a patient was great & very comforting. Ruth Donaldson was my discharge nurse and she was also great – I didn’t have a call bell and she made sure I was given one.
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The phone interview in advance of my ambulatory surgery [at UM Shore Medical Center at Chestertown] was the most comprehensive I have ever experienced. Also, my anesthesiologist was very thorough and spent a good deal of time with me.
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The receptionist, Sandy, in the [Emergency Department at UM Shore Medical Center at Easton] was very pleasant and made what could have been a bad experience very nice. My nurse, Liz Shields, was wonderful and very helpful. She took a lot of time to listen to me and explain my treatment. Dr. Fitzgerald also was very helpful and spent a considerable amount of time explaining test results and treatment. Everyone treated me with care, concern and respect.
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[At Shore Emergency at Queenstown], nurses wiped my face (I was sweating), gave me a cup of water & kept it full, and asked if I needed anything, i.e. pillow, blanket, ice, etc. I am 82 and not very stable on my feet or standing/sitting in front of X ray, but they went out of their way to get good pictures. A+! I don’t know what they could have done to make my trip any better — they were busy, but when they said they would come to check on me they did just that. We are very lucky to have this center & staff so close to our home. Thanks.
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At the Emergency Department at UM Shore Medical Center at Easton, Dr. Hebel was excellent – explaining everything clearly to [our patient] and family. Wonderful doctor! He also asked case manager to assist with our needs. And the case manager, Lora Collier, was unbelievably helpful and connected us with hospice.