Above & Beyond

Team-Strength
Above-and-Beyond-graphic

The following reports from patients and family members reaffirm our staff’s commitment
to putting our patients’ needs first. Please take a minute to say THANKS!


I am writing to applaud the extraordinary care I received during a recent pulmonology appointment. My doctor recommended that I take the lung function test. I made the appointment easily and saw Pulmonology Technologist Terri Fisher. I have had these tests on several occasions before and felt that Ms. Fisher’s care was personal, effective, and professional. She immediately made me feel at ease with her kind demeanor. Additionally, she demonstrated how I was supposed to breathe during the test, which also differed from other pulmonology technologists who cared for me.
Beyond her professionalism, Ms. Fisher seemed to truly care about my test and reassured me that everyone sometimes does not breathe as deeply into the machine and that there was no “messing up”. She calmed me by telling light jokes and asking me if I understood. She acted as if I were a true contributor to my own care and a member of the team towards my continuing good health.
In short, the interaction I had with Ms. Terri Fisher was outstanding, and I am pleased that your facility was recommended to me for the care of my asthma. Kudos to Ms. Fisher!


This [new EVS High Profile Cleaning] is great! I’ve never experienced this before. I am happy that I am safe from HAI (hospital acquired infection) and see that everything in my room is being cleaned and sanitized.


Dr. Anderson [at Shore Behavioral Health] is the best psychiatrist I have had. I wish he also had a private practice! Many thanks, Dr. Anderson.


Nurse patient tech Raynette in Shore Behavioral Health made me very comfortable by putting blankets rolled up on my back.


I arrived [at Shore Emergency Center at Queenstown] about 8 p.m. and was out around 10 p.m. on Aug. 20th. Dr. Harris and the staff were wonderful.  I was in a lot of pain but they took care of me.  Thank all of you.


I talked to Vicky Downes [at UM Shore Medical Center at Chestertown], she was pleasant to talk to and covered everything about the procedure thoroughly.