The following reports from patients and family members reaffirm
our staff’s commitment to teamwork and putting our patients’ needs first.
Please take a minute to say THANKS!
Jenn Walters is an asset to your home care in so many ways. She is always friendly, smiling and supportive, very knowledgeable and caring. I was always happy to see her when she came because not only did she help me with therapy but she was so kind. Please give her a hug for me!
Thank you to the Palliative Care team for making my father’s last moments as comfortable as possible. Thank you for your warm, soothing hugs and for helping us fill out the paperwork as well! My God bless you for your kindness and care you express toward your patients every single day.
I have nothing but praise for the staff that took care of me at UM Shore Medical Center at Dorchester. Especially Leigh and Dr. Bair.
At UM Shore Emergency Center at Queenstown, Dr. Straub was wonderful, very professional with a great bedside manner. He is an asset to your hospital. Heidi is a sweetheart and was very kind to me. She is also very patient. After I left the hospital, Dr. Straub called me and alerted me that a tech noticed something on my x-ray. He called me back to the emergency room. He gave me a copy of the x-ray & a CD, and advised me to go to my family doctor. I did, and was referred to an orthopedic dr. I have pulled ligaments in my foot, and a fracture. I now walk in an air-boot. THANK YOU DR. STRAUB for your extra efforts!!
As Open Enrollment has come to a close, please be on the lookout for your new insurance benefit ID card that will soon arrive by mail. This card will be effective July 1, 2018. Your ID card for the current plan year will not be active past June 30.
Please note that you can also print your ID card by clicking, “My Benefits” on HRConnections.
As a reminder, below are instructions on how to create a new CareFirst Administrators account. If you received a new Member number you must create a new account in order to view your 2018-2019 plan year claims information.
Finally, please review your July 13 paycheck to ensure that your new healthcare deductions were posted accurately. If you have any questions or need assistance, please call the HRConnections Service Center at 1-855-486-6747.
Easy Internet Access to Your Claims Information
HOW TO REGISTER AND CREATE YOUR ACCOUNT
1. Go to www.cfablue.com.
2. Select the Members option on the top left side of the screen.
3. Click on To access your client information click here.
4. Click Register New User.
5. Enter your chosen username, email address and type of user, and then click Submit.
6. Verify your identity by providing requested information (participant ID, participant last
name, participant zip/postal code, participant date of birth), and then click Next.
7. Establish your Password, and then click Submit.
HOW TO SELECT THE OPTION FOR OPTION FOR PAPERLESS EOBs
1. After logging into your account, click the Change Email option on the top of the screen.
2. Enter your correct email address.
3. Choose the “Yes, I agree to have electronic EOB notification” option.
4. Click Submit.
HOW TO VIEW YOUR PERSONAL CLAIMS
1. Click on Status to the left of the screen and choose Claims History from dropdown
2. A default start date will appear under your participant ID and group. Enter the date for a
specific claim you would like to review, or leave the default date in place and click the
3. A list of claims will be produced beginning with the date entered and any thereafter.
4. The Accumulators drop down located above the list of claims will allow you to view claims
by category (medical, dental and vision), your year-to-date deductibles and out of pocket spending.
University of Maryland Shore Regional Health CEO Ken Kozel has announced that Kathy Elliott, RN, MSN, REA- BC, Director of Nursing at Shore Medical Center in Chestertown, has been named as Executive Director of UM Shore Medical Center at Chestertown.
Elliott, a lifelong resident of Kent County, holds a Master of Science in Nursing from Walden University and earned her RN from Wor-Wic Community College. She began her career at the hospital in Chestertown in 1988 and has a broad background in clinical and management services, having served in medical-surgical, critical care, surgery and post-surgery care as well as outpatient services. She was named Director of Nursing at Chestertown in 2017.
“Kathy’s experience, both clinically and operationally, make her a tremendous asset to our organization and Chestertown,” comments Ken Kozel, president and CEO, UM Shore Regional Health. “Her commitment to the patient experience and representing the needs of the community will serve residents of Kent County and Shore Regional Health well in this position.”
Elliott reports directly to Kozel in this role and serves on the senior executive team, while maintaining her role as a nurse executive for Shore Regional Health.
The “trust-report-and-improve” dynamic is a crucial aspect of establishing high reliability in health care. When team members report adverse events or share concerns or ideas about safety, it’s important for team leaders to recognize their contributions, use their information to make improvements, and communicate back to team members how safety was enhanced as a result.
Establishing a process for consistently recognizing individuals who identify safety improvement opportunities reinforces the importance of both identifying and responding to unsafe conditions. This recognition also creates a bond of trust with leadership and contributes to building a safety culture.
In developing both recognition and a safety culture initiative, it is important to progress from simply reporting adverse events, to reporting close calls, and then to thinking more broadly about unsafe conditions or situations that could lead to adverse events or suboptimal outcomes. It’s a challenge to expand safety mindfulness from identifying mistakes that have happened or nearly happened to include what may happen. (Coleen Smith, Director, High Reliability Initiatives, Joint Commission Center for Transforming Healthcare, 20170731) https://www.jointcommission.org/leadership_blog/recognizing_those_who_contribute_to_safety_culture_the_trust-report-and-improve_dynamic/
Thank you, Shore Regional Health team members, for identifying and reporting potential patient harm conditions.
In October 2017, the Good Catch (Near Miss) Celebrate with Heart reward program began. From a random sample of all who entered Good Catch (Near Miss) events into the UMMSafe reporting system, Celebrate with Heart points have been deposited into the accounts of the the following team members: Melissa Means; Laura Jackson; Mark Kurtz; Katherine Applegarth; Sabrina Glenn; Micah Rowlands; Alyssa Baker; Theresa Whye; Elizabeth Shields; Tonya Faulkner; Mary Scott; Rebecca Lyons Hutchison; Debra Schultz; April Venables; Gail Gilless-Pardoe; Mary Camper; Amanda Alto; and Keri Tucker.
Please join Human Resources in welcoming the following new team members who completed Orientation on June 25, 2018:
- Jenna Banks, Support Tech, Laboratory Services, Diagnostic & Imaging Center
- Kirn Begum, Medical Tech, Laboratory Services, UM Shore Medical Center at Dorchester
- Cole Brierly, Pharmacy Tech, Pharmacy Services, UM Shore Medical Center at Easton
- Georgia Byers, Surgical Tech, Surgical Services, UM Shore Medical Center at Easton
- Katie Dadds, Access Representative, UM Shore Regional Health
- Jahmere Fowler, Food Service Associate, UM Shore Medical Center at Easton
- Justin Hanna, Cardiovascular Tech, Non Invasive Cardiology, UM Shore Medical Center at Easton
- Courtney Hessian, Surgical Tech, Surgical Services, UM Shore Medical Center at Chestertown
- Amyia Johnson, Unit Sec/Nursing Tech, Neurology Care, UM Shore Medical Center at Easton
- Brooke Kessler, Staff Nurse, Multi Specialty Care, UM Shore Medical Center at Easton
- Kaitlin Leyden, Staff Nurse, Birthing Center, UM Shore Medical Center at Easton
- Mejynne Nicolas, Staff Nurse, UM Shore Medical Center at Easton
- Casey Oatley, Medical Lab Assistant, UM Shore Medical Center at Dorchester
- Tamara White, Telecommunications Attendant, UM Shore Regional Health
- Ronald Wilson, Environmental Service Tech, UM Shore Emergency Center at Queenstown
The 4th Annual Sporting Clays Classic held June 9 at The Point at Pintail in Queenstown was a great success, netting $78,847 to benefit the Wellness for Women community outreach program, provided by the Clark Comprehensive Breast Center at University of Maryland Shore Regional Health.
Offered by UM Memorial Hospital Foundation, the Sporting Clays Classic attracted 228 registered shooters who enjoyed morning competition, lunch for participants, various prizes, raffles and a silent auction of items donated by local businesses and community members.
Sponsorships from community members and businesses played a vital role in the success of the event. Key sponsors included the Auxiliary of the Memorial Hospital at Easton, Paul & Joanne Prager, Preston Automotive Group, Jack & Susan Stoltz, Caesar Guerini, USA, Whiting-Turner, James Real Estate Services, Attraction Magazine, The Orthopedic Center, The Point at Pintail, The Star Democrat, Avon-Dixon Agency LLC, Cambridge Marketplace, CBIZ & BSC Group, LLC, Gillis Gilkerson, Roberta Lilly, MD, R. Scott and Courtney Clark Pastrick, Shore Radiology, Tidewater Anesthesia, Willow Construction and WIN Transport.
The Clark Comprehensive Breast Center’s Wellness for Women Program addresses breast cancer by providing uninsured and underinsured women with age and risk specific mammography screenings and clinical breast exams at no charge. The program provided 162 screenings during fiscal year 2017, while case workers completed 2,435 patient visits and managed a total of 382 patients.
Prizes were given to each of the winners of the highest overall (HOA) score in their category, as follows: Joe Carey (men’s), Christine Corkell (women’s), Jackson Eshelman (junior’s) and Team Jack Stoltz #1 (team).
The top three of each Lewis class also received prizes, as follows: (Lewis Class One) 1st place-Cody Eshelman, 2nd place-Rodger Becker, 3rd place-Ray Carey; (Lewis Class Two) 1st place-Wilson Cohey, 2nd place-Jamie Latham, 3rd place-Jason Rager; (Lewis Class Three) 1st place-Joe Buckley, 2nd place-Eric Masaracchia, 3rd place-Donald Foster.
“Thank you to all who came out and made the Sporting Clays Classic such a successful and fun event,” says F. Graham Lee, vice president for philanthropy. “We are looking forward to next year’s clay shoot set for June 8, 2019 and hope to see everyone join us again.”
The Grapevine Café at UM Shore Medical Center at Easton recently upgraded their menu with expanded breakfast and lunch options.
Breakfast options will now include a new breakfast bar with a hot special of the morning, a muffin and Danish of the day, assorted bagels with a variety of cream cheeses and a yogurt bar with fresh fruit and assorted toppings.
Lunch options will now include a meatless Monday choice, pizza of the day and a “Grab and Go”. In addition, Gerry Ward, chef manager, UM Shore Medical Center at Easton, will be having an “Action Station” twice a week that will include tossing a salad to order, carving, or making your new favorite sandwich.
“The arrangement of the food in the cafeteria is much more appealing; the variety for breakfast was that of a buffet at a high-end resort,” said one anonymous review. “One of the new items was a breakfast pizza and it was gone within minutes of being brought out. Luckily, the chef had another one in the oven that did not take too long to cook; well worth the wait!”
SATURDAY, JULY 7
- Preparing for Childbirth – Labor and Delivery, 9 a.m. to 3:30 p.m., UM Shore Medical Center at Easton Health Education Center. Free class for expectant parents and birthing partners; includes a tour of the newly renovated Birthing Center. Free; register by phone: 410-822-1000, ext. 5200.
SATURDAY, JULY 14
- Caregiver’s Coffee – 9 to 10:30 a.m., Cancer Center, Easton. Open to family members, friends and others providing care and support for a patient dealing with a cancer diagnosis, treatment and recovery. Topics of discussion include financial concerns, community resources, stress management, self-care and much more. RSVP: Patty Plaskon, 410-820-6800, ext. 5361.
FRIDAY, JULY 20
- Prosthesis Clinic for Breast Cancer Patients – 11 am to 4 pm, Clarke Comprehensive Breast Center Contact: Elisa Lawson (410) 822-1000 ext 7156
WEDNESDAY AND THURSDAY, JULY 25-26
- Special Vendor Sale: Collective Goods (formerly Books are Fun) – 8 am to 4 pm, UM Shore Medical Center at Dorchester Lobby.
SATURDAY, JULY 21
- Breastfeeding Your Baby, 9 a.m. to 12:15 pm, UM Shore Medical Center at Easton, Health Education Center. Tips and techniques for breastfeeding and pumping. Free; register by phone: 410-822-1000, ext. 5200.
FRIDAY, JULY 27
- Safe Sitter Class/Chestertown, 9am to 4pm, UM SMC at Chestertown. Taught by pediatric nurses, the Safe Sitter program teaches youth ages 11-13 the basics of babysitting, including first aid, CPR and more. The cost is $45 (scholarships available). Due to limited seating, advance registration is required. Registration: Chrissy Nelson, 410-778-7668, ext. 2175
SATURDAY, JULY 28
- For Women: Sex During and After Cancer – 10:30 a.m. to 12 pm, Cancer Center. Changes in women’s sex life related to cancer treatment presented by Chanelle Lake, BSN, OCN and Patty Plaskon, PhD, OSW-C
TUESDAYS, JUNE 5, 12 and 19
- Diabetes and You – 6 to 8 p.m., UM Shore Medical Center at Dorchester, Board Room. A free, three-week educational program designed to help patients with diabetes manage their condition to avoid complications and enjoy their best health. Taught by Wynne Aroom. No referral is required, but please preregister by contacting Aroom, 410-822-1000, ext. 5286 or email@example.com
JULY SCREENINGS AND SUPPORT GROUPS
- Bridge Clinic Support Group – Every Tuesday, 6-7:30pm, UM Shore Medical Center at Dorchester. Free, confidential support group meeting for individuals who have been hospitalized for behavioral health reasons and could benefit from assistance with issues after discharge. Varied topics based on participants’ needs. Each participant may bring one family member. Info: 410-228-5511, ext. 2140.
- Breastfeeding Support Group – Tuesdays, 7/10 and 7/17, 10 to 11:30 a.m., Birthing Center, UM Shore Medical Center at Easton.
- Breast Cancer Support -Survivors Offering Support (SOS) – Free program pairing women who have breast cancer with mentors who are breast cancer survivors. If you need support or would like to become a mentor, call 410-822-1000, ext. 5866.
- Cancer Support Group/Easton – Thursdays, 7/5 and 7/19, Cancer Center, Easton. Information and support for patients at any stage – diagnosis, treatment, recovery and survivorship. Info: 443-254-5940.
- Cancer Caregivers’ Coffee – Saturday, 7/14, 9-10:20 a.m., Cancer Center, Easton. Discussion of varied issues and challenges facing individuals and families assisting patients with cancer. Contact: Patty Plaskon, 410-820-6800, ext. 5361.
- Cancer Support Group/Chestertown – Monday, 7/23, 7pm, UM Shore Medical Center at Chestertown, Education Center. Information and support for patients at any stage – diagnosis, treatment, recovery and survivorship. Info: 410-778-7668, ext. 2175.
- Free Blood Pressure Screenings/Easton & Cambridge – Easton: every Tuesday and Wednesday, 9am-12pm, Diagnostic & Imaging Center. Cambridge: every Tuesday & Friday, 11am-1pm, UM SMC at Dorchester, Main Lobby. (Excluding holidays.)
- Diabetes Support Group/Denton – NO MEETING IN JULY
- Diabetes Support Group/Easton — Monday, 7/9, 5:30pm, Talbot County Senior Center, 400 Brookletts Ave, Easton. Led by Karen Hollis RD, CDE. Contact: 410-822-1000, ext. 5757.
- Diabetes Support Group/ Cambridge – Wednesday, 7/25, 5:30pm. Board Room, Shore Medical Center at Dorchester, 300 Byrn Street, Cambridge.Contact: 410-822-1000, ext. 5286.
- Diabetes Support Group/Chestertown – Tuesday, 7/31, 6:30pm., Education Center, UM Shore Medical Center at Chestertown, 100 Brown St. Led by Chrissy Nelson, BSN, RN, CDE. Contact: 410-778-3300, ext. 2175.
- Mid-Shore Stroke Support Group – Thursday, 7/5, 12-2pm, UM Shore Medical Pavilion at Easton, 500 Cadmus Lane, Easton. All stroke survivors and/or caregivers and family members are welcome. Info: Nicole Leonard 410-822-1000, ext. 5068 or firstname.lastname@example.org.
The items below were posted on our UM Shore Regional Health Facebook page this week. If you are on Facebook, please help us increase awareness of the page as a resource for updates and information about UM SRH by visiting to LIKE and SHARE the posts of your choice.
Your participation really helps spread the word about the good work done by great team members at UM Shore Regional Health!
- 24th Annual Chester River Health Foundation Golf Tournament Raises Funds for UM Shore Medical Center at Chestertown
- Easton Auxiliary Inducts New Officers for 2018-2019
- Bosom Buddies Charities, Inc. Makes Donation to Breast Center
- City of Cambridge, Dorchester County and UM Shore Regional Health Take a Step Forward in Future Plans
- Elliot Named Executive Director for Chestertown
The City of Cambridge, Dorchester County and the University of Maryland Shore Regional Health took an important step forward in future plans for new state-of-the-art health care facilities and services in the county and a milestone in development of the Cambridge waterfront as a community asset and economic development engine.
On June 8, Mayor Victoria Jackson- Stanley, Council President Ricky Travers, and UM SRH CEO Ken Kozel signed a Letter of Intent (LOI) which, along with the Memorandum of Understanding (MOU) signed last month by the City and County creating a waterfront development entity, will serve as the framework for continued negotiations regarding the future sale and development of the current hospital property when the emergency department and outpatient services occupy a proposed new site in Cambridge. This move is anticipated by 2021, although that date is contingent upon local and State approvals in order to move ahead. The City of Cambridge and Dorchester County MOU created an entity, Cambridge Waterfront Development, Inc. (CWDI), which ultimately will purchase the current hospital property, prepare it for development, and negotiate its sale by the spring of 2021.
“The County Council is very excited to continue the working relationship with the City and we thank them for the opportunity to participate as a partner in this monumental place-making endeavor,” says Council President Ricky Travers. “We look forward to the completion of the CWDI board appointment process and we are excited about the direction this will take the waterfront for Cambridge. I was overwhelmed with the willingness of both the City and UM SRH to work as a team to guarantee success of this project,” Travers says.
Council member Don Satterfield adds, “This historic project and partnership is the product of significant effort from both City and County employees as well as the elected boards. It is a pleasure working with the City and I have full confidence that the project will be professionally managed and developed to its fullest.”
” We, as a community, are incredibly excited at the opportunity this provides the City and County,” states Mayor Victoria Jackson-Stanley. “The ability to combine the two land areas into one project, as well as the two primary governing entities working as one, create perfect alignment for a successful centennial project that will profoundly improve the viability of the Cambridge waterfront for years to come.”
While the LOI signed June 8 does not directly impact the health system’s required Certificates of Exemption (COE) application process, it does provide University of Maryland Medical System (UMMS) and UM SRH with an interested buyer, who shares the health system’s commitment and vision for a campus supporting the health care needs of people in Dorchester and neighboring counties, as well as the revitalization of Cambridge.
“We applaud the vision and leadership of Mayor Jackson-Stanley, President Travers and their councils,” says Ken Kozel. “It is our intent that through our shared process, we will reach agreement on the sale of our Cambridge property by the end of calendar 2018 and ultimately, transfer ownership of our property in the spring of 2021, when we anticipate re-locating our services to the new UM Shore Medical Campus at Cambridge.”
UM Shore Regional Health plans to initiate the regulatory approval process in July with the Maryland Health Care Commission. The health system will request converting the hospital to a freestanding medical facility, with a new, state-of-the-art emergency department and medical pavilion for needed health care services. Plans call for the facilities to be constructed on a new medical campus in Cambridge by 2021.
After nearly three weeks of rain, the sun appeared for the UM Chester River Health Foundation’s 24th annual golf tournament, which was sponsored by the Chester River Hospital Center Auxiliary. By the time the last putt was dropped, golfers and donors had contributed more than $97,000, before expenses, toward the purchase of two sets of laparoscopic and arthroscopic equipment for the Surgical Services Department at UM Shore Medical Center at Chestertown.
One hundred twelve men and women teed off, shotgun-style, in a “Step-Aside, Best-Ball” tournament, on Friday, June 1, at the Chester River Yacht & Country Club outside of Chestertown.
“In the next year, our hospital will replace two sets of laparoscopic (abdominal and other procedures) and arthroscopic (joint procedures) surgical equipment,” said Foundation Chair, Carl Gallegos. “The Foundation has committed to raising $200,000 to completely fund its purchase and this tournament was our premiere fundraiser toward our goal. We are extraordinarily appreciative of the community-wide support of this event.”
Thirty two volunteers, mostly current and former hospital employees and Auxiliary members, spent the day on the course, offering golfers refreshments and spur-of-the-moment fundraising chances to increase the odds of winning prizes. “We could not host this event without our small army of volunteers and the Foundation Board is enormously grateful for their help.” Gallegos said.
At the after-tournament awards reception, which was sponsored by Leslie and Andy Price, prizes donated by local community businesses were awarded for 17 events on the course, including 11 Closest-to-the-Pins; Longest Drive Not In the Fairway; and Most Accurate Drive.
Three foursomes took home Low Net prizes: Blyth Reynolds, Mary Anne Shea and Rich and Paddy Tobey (mixed team with a score of 46.25); Sandy Bjork, Carol Droge, Marti Hawkins and Jane Huikill (women’s team with a score of 59.25); and Andrew Gillespie, Patrick Gillespie,
Fankie Smith and Rich Walls (men’s team with a score of 42.5). The Low Gross award went to the Chesapeake Bank & Trust team of Peter Heller, Jr., Rob Thompson, Justin Varga and Alden Yetman with a score of 57.
No one made a Hole in One on any of the four par 3 holes to win $10,000 cash or Superbowl 2019 tickets, and the $1,000 prize for Closest-to-the-Pin within 12” went unclaimed. Andrew Gillespie missed winning the Putting Contest by just a few feet, leaving the $10,000 prize for next year contestants to claim—on Friday, May 31, 2019!
We hope you’ll mark your calendars now for the Silver Anniversary of this event at which co-founder, Dan Saunders, will be honored!