Monthly Archives: June 2018

Above & Beyond

The following reports from patients and family members reaffirm
our staff’s commitment to teamwork and putting our patients’ needs first.
Please take a minute to say THANKS!

Jenn Walters is an asset to your home care in so many ways. She is always friendly, smiling and supportive, very knowledgeable and caring. I was always happy to see her when she came because not only did she help me with therapy but she was so kind. Please give her a hug for me!


Thank you to the Palliative Care team for making my father’s last moments as comfortable as possible. Thank you for your warm, soothing hugs and for helping us fill out the paperwork as well! My God bless you for your kindness and care you express toward your patients every single day.


I have nothing but praise for the staff that took care of me at UM Shore Medical Center at Dorchester. Especially Leigh and Dr. Bair.


At UM Shore Emergency Center at Queenstown, Dr. Straub was wonderful, very professional with a great bedside manner. He is an asset to your hospital. Heidi is a sweetheart and was very kind to me. She is also very patient. After I left the hospital, Dr. Straub called me and alerted me that a tech noticed something on my x-ray. He called me back to the emergency room. He gave me a copy of the x-ray & a CD, and advised me to go to my family doctor. I did, and was referred to an orthopedic dr. I have pulled ligaments in my foot, and a fracture. I now walk in an air-boot. THANK YOU DR. STRAUB for your extra efforts!!

HR News You Can Use: New Health Insurance Cards and Internet Access

As Open Enrollment has come to a close, please be on the lookout for your new insurance benefit ID card that will soon arrive by mail. This card will be effective July 1, 2018. Your ID card for the current plan year will not be active past June 30.

Please note that you can also print your ID card by clicking, “My Benefits” on HRConnections.

As a reminder, below are instructions on how to create a new CareFirst Administrators account. If you received a new Member number you must create a new account in order to view your 2018-2019 plan year claims information.

Finally, please review your July 13 paycheck to ensure that your new healthcare deductions were posted accurately. If you have any questions or need assistance, please call the HRConnections Service Center at 1-855-486-6747.

Easy Internet Access to Your Claims Information


1. Go to

2. Select the Members option on the top left side of the screen.

3. Click on To access your client information click here.

4. Click Register New User.

5. Enter your chosen username, email address and type of user, and then click Submit.

6. Verify your identity by providing requested information (participant ID, participant last
name, participant zip/postal code, participant date of birth), and then click Next.

7. Establish your Password, and then click Submit.


1. After logging into your account, click the Change Email option on the top of the screen.

2. Enter your correct email address.

3. Choose the “Yes, I agree to have electronic EOB notification” option.

4. Click Submit.


1. Click on Status to the left of the screen and choose Claims History from dropdown

2. A default start date will appear under your participant ID and group. Enter the date for a
specific claim you would like to review, or leave the default date in place and click the
Submit button.

3. A list of claims will be produced beginning with the date entered and any thereafter.

4. The Accumulators drop down located above the list of claims will allow you to view claims
by category (medical, dental and vision), your year-to-date deductibles and out of pocket spending.

Elliott Named Executive Director for Chestertown

Kathy Elliott, MSN, RN, NEA-BC

University of Maryland Shore Regional Health CEO Ken Kozel has announced that Kathy Elliott, RN, MSN, REA- BC, Director of Nursing at Shore Medical Center in Chestertown, has been named as Executive Director of UM Shore Medical Center at Chestertown.

Elliott, a lifelong resident of Kent County, holds a Master of Science in Nursing from Walden University and earned her RN from Wor-Wic Community College. She began her career at the hospital in Chestertown in 1988 and has a broad background in clinical and management services, having served in medical-surgical, critical care, surgery and post-surgery care as well as outpatient services. She was named Director of Nursing at Chestertown in 2017.

“Kathy’s experience, both clinically and operationally, make her a tremendous asset to our organization and Chestertown,” comments Ken Kozel, president and CEO, UM Shore Regional Health. “Her commitment to the patient experience and representing the needs of the community will serve residents of Kent County and Shore Regional Health well in this position.”

Elliott reports directly to Kozel in this role and serves on the senior executive team, while maintaining her role as a nurse executive for Shore Regional Health.

Good Catch (Near Miss) Program – Identifying & Reporting Potential Patient Harm

The “trust-report-and-improve” dynamic is a crucial aspect of establishing high reliability in health care. When team members report adverse events or share concerns or ideas about safety, it’s important for team leaders to recognize their contributions, use their information to make improvements, and communicate back to team members how safety was enhanced as a result.

Establishing a process for consistently recognizing individuals who identify safety improvement opportunities reinforces the importance of both identifying and responding to unsafe conditions. This recognition also creates a bond of trust with leadership and contributes to building a safety culture

In developing both recognition and a safety culture initiative, it is important to progress from simply reporting adverse events, to reporting close calls, and then to thinking more broadly about unsafe conditions or situations that could lead to adverse events or suboptimal outcomes. It’s a challenge to expand safety mindfulness from identifying mistakes that have happened or nearly happened to include what may happen. (Coleen Smith, Director, High Reliability Initiatives, Joint Commission Center for Transforming Healthcare, 20170731)

Thank you, Shore Regional Health team members, for identifying and reporting potential patient harm conditions.

In October 2017, the Good Catch (Near Miss) Celebrate with Heart reward program began. From a random sample of all who entered Good Catch (Near Miss) events into the UMMSafe reporting system, Celebrate with Heart points have been deposited into the accounts of the the following team members: Melissa Means; Laura Jackson; Mark Kurtz; Katherine Applegarth; Sabrina Glenn; Micah Rowlands; Alyssa Baker; Theresa Whye; Elizabeth Shields; Tonya Faulkner; Mary Scott; Rebecca Lyons Hutchison; Debra Schultz; April Venables; Gail Gilless-Pardoe; Mary Camper; Amanda Alto; and Keri Tucker.

Welcome, New Team Members

Back row, Jenna Banks, Kirn Begum, Cole Brierly, Georgia Byers, Katie Dadds, Jahmere Fowler, Justin Hanna and Courtney Hession; front row, Amiya Johnson, Brooke Kessler, Kaitlin Leyden, Mejynne Nicolas, Casey Oatley, Tamara White and Ronald Wilson.

Please join Human Resources in welcoming the following new team members who completed Orientation on June 25, 2018:

  • Jenna Banks, Support Tech, Laboratory Services, Diagnostic & Imaging Center
  • Kirn Begum, Medical Tech, Laboratory Services, UM Shore Medical Center at Dorchester
  • Cole Brierly, Pharmacy Tech, Pharmacy Services, UM Shore Medical Center at Easton
  • Georgia Byers, Surgical Tech, Surgical Services, UM Shore Medical Center at Easton
  • Katie Dadds, Access Representative, UM Shore Regional Health
  • Jahmere Fowler, Food Service Associate, UM Shore Medical Center at Easton
  • Justin Hanna, Cardiovascular Tech, Non Invasive Cardiology, UM Shore Medical Center at Easton
  • Courtney Hessian, Surgical Tech, Surgical Services, UM Shore Medical Center at Chestertown
  • Amyia Johnson, Unit Sec/Nursing Tech, Neurology Care, UM Shore Medical Center at Easton
  • Brooke Kessler, Staff Nurse, Multi Specialty Care, UM Shore Medical Center at Easton
  • Kaitlin Leyden, Staff Nurse, Birthing Center, UM Shore Medical Center at Easton
  • Mejynne Nicolas, Staff Nurse, UM Shore Medical Center at Easton
  • Casey Oatley, Medical Lab Assistant, UM Shore Medical Center at Dorchester
  • Tamara White, Telecommunications Attendant, UM Shore Regional Health
  • Ronald Wilson, Environmental Service Tech, UM Shore Emergency Center at Queenstown

4th Annual Sporting Clays Raises Funds for Clark Comprehensive Breast Center

(left to right) John Mowbray, Brian Leutner, executive director, University of Maryland Shore Medical Center at Dorchester and UM Shore Regional Health Oncology Services, Charlie Brennick, Bryan Stokes.

The 4th Annual Sporting Clays Classic held June 9 at The Point at Pintail in Queenstown was a great success, netting $78,847 to benefit the Wellness for Women community outreach program, provided by the Clark Comprehensive Breast Center at University of Maryland Shore Regional Health.

Offered by UM Memorial Hospital Foundation, the Sporting Clays Classic attracted 228 registered shooters who enjoyed morning competition, lunch for participants, various prizes, raffles and a silent auction of items donated by local businesses and community members.

Sponsorships from community members and businesses played a vital role in the success of the event. Key sponsors included the Auxiliary of the Memorial Hospital at Easton, Paul & Joanne Prager, Preston Automotive Group, Jack & Susan Stoltz, Caesar Guerini, USA, Whiting-Turner, James Real Estate Services, Attraction Magazine, The Orthopedic Center, The Point at Pintail, The Star Democrat, Avon-Dixon Agency LLC, Cambridge Marketplace, CBIZ & BSC Group, LLC, Gillis Gilkerson, Roberta Lilly, MD, R. Scott and Courtney Clark Pastrick, Shore Radiology, Tidewater Anesthesia, Willow Construction and WIN Transport.

The Clark Comprehensive Breast Center’s Wellness for Women Program addresses breast cancer by providing uninsured and underinsured women with age and risk specific mammography screenings and clinical breast exams at no charge. The program provided 162 screenings during fiscal year 2017, while case workers completed 2,435 patient visits and managed a total of 382 patients.

Prizes were given to each of the winners of the highest overall (HOA) score in their category, as follows: Joe Carey (men’s), Christine Corkell (women’s), Jackson Eshelman (junior’s) and Team Jack Stoltz #1 (team).

The top three of each Lewis class also received prizes, as follows: (Lewis Class One) 1st place-Cody Eshelman, 2nd place-Rodger Becker, 3rd place-Ray Carey; (Lewis Class Two) 1st place-Wilson Cohey, 2nd place-Jamie Latham, 3rd place-Jason Rager; (Lewis Class Three) 1st place-Joe Buckley, 2nd place-Eric Masaracchia, 3rd place-Donald Foster.

“Thank you to all who came out and made the Sporting Clays Classic such a successful and fun event,” says F. Graham Lee, vice president for philanthropy. “We are looking forward to next year’s clay shoot set for June 8, 2019 and hope to see everyone join us again.”