Environmental Services team members at UM Shore Medical Center at Dorchester were honored as the first recipients of the CELEBRATE WITH HEART team award on Wednesday, March 21, in the UM Shore Medical Center at Dorchester cafeteria.
According to Jo Anne Thomson, director of Patient Experience, the Dorchester EVS team was chosen for scoring in the 99th percentile of HACHPS scores nationwide, as measured by Press Ganey. Press Ganey provides patient satisfaction measurement and reporting services to more than 2,200 hospitals, which is more than half of all hospitals in the U.S. In addition to being in the 99th percentile for HACHPS, the team is ranked first among hospital EVS teams managed by Crothall Healthcare. Crothall provides a variety of health care support services for 1,200 clients in 44 states.
“This is a truly amazing accomplishment that reflects the dedication, solidarity and teamwork that EVS staff at Dorchester bring every day to their work and most importantly, to our patients and their family members and all members of the hospital’s clinical team,” says Jon Kelley, director, Environmental Services for UM Shore Medical Centers at Dorchester and Easton, and UM Shore Emergency Center at Queenstown. “I am so grateful for their outstanding job performance and glad to see them recognized and rewarded for all that they do.”
In addition to a certificate recognizing the CELEBRATE WITH HEART award, each team member received a gift card and will get points added to their recognition accounts. At the event, several prizes and additional gift cards donated by Crothall were raffled off.
Nearly 50 health care professionals attend the two events, Advancing Cardiac Care at Shore Regional Health: Primary and Elective Angioplasty,” conducted by University of Maryland Community Medical Group cardiologist, Jeffrey Etherton, MD.
Offered on March 7 at Layton’s Chance Winery in Vienna, Md., and again on March 28 at Knoxie’s Table in Stevensville, the presentation was was designed for registered nurses who are looking to take their critical care practice to the next level. Registered nurses who attended the event received one contact hour credit.
“Dr. Etherton’s presentation was an excellent review of the evolution of the treatment options for patients who develop ST Elevated MI or STEMI, concluding with the importance of making sure these patients receive timely treatment so as to improve their outcomes,” says Gary Jones, regional director, Cardiovascular and Pulmonary Services. “Since becoming an approved MIEMSS CIC center in mid-February we have experienced 14 STEMI patients who came to Shore Medical Center at Easton’s Cardiac Cath Lab. Prior to this designation, these same patients would have had to be transported to Salisbury, Annapolis, or other approved CIC centers. The distance to these other centers all translates into a delay in their receiving effective treatment.”
Team members in attendance who referred a friend, colleague or family to the event who subsequently becomes employed by UM SRH will eligible for rewards through the “It Pays to Know Good People” program offered by Human Resources.
Adds Jones, “It was also a great opportunity to relax away from work and interact with the healthcare team that all contribute to the success of our PCI program to include nurses from our ED’s, ICU/Tele, and Cardiac Rehab.”
Established in 1982, Patient Access Week is a celebration of the people in the Patient Access profession. April 5 marks the anniversary of the founding of the National Association of Healthcare Access Management (NAHAM), the only national professional organization dedicated to promoting excellence within the field.
In the face of our quickly changing healthcare environment, one constant at UM Shore Regional Health is the Patient Access Department.
As noted by Inez Freeman, patient access supervisor, “The first interaction patients have is with the Patient Access department, which makes it so necessary to have a friendly face to connect with.”
Patient Access representatives fill the roles of receptionists, registration, insurance verification, financial counseling, scheduling and telecommunications attendants in the health care organization. In an average day, the Patient Access Department handles a variety of requests from many people, including physicians, nurses and patients.
“We look for positive representatives with a friendly demeanor when hiring. Our patient access team has goals centered on the exceptional patient experience”, says Patient Access Manager Linda Porter. “It has been proven that skills can be trained, but kindness and warmth must be present for the first impression. Our job is to ease their concerns in a caring and efficient manner.”
Patients sometimes feel apprehensive and need support. “When people aren’t feeling well we need to be fast, accurate and, friendly,” Patient Access Supervisor Chanere Christian, says. “If we don’t do our job right, the problems carry throughout the hospital.”
Please note: Not pictured in this story are Patient Access team members in Queenstown (Tina Hyde, Sheldon Turner, Jessica Winstead, Barbara Nealon, Elvis Sharpe and Crystal Tickner, Vi Wallace and, Megan Murphy) and Denton (Dewanna Caperoon and Shannon Wattay).
Let’s offer our appreciation to the Patient Access Team at UM Shore Regional Health who daily serve our patients, visitors, physicians, staff members and community.
- Two years before publishing Crossing the Quality Chasm, the Institute of Medicine reported that in the United States alone, an estimated 44,000 to 98,000 people die annually from medical mistakes.
- Current estimates from the Agency for Healthcare Research and Quality place medical errors as the eighth leading cause of death in the US. That makes medicine deadlier than highway accidents, breast cancer, or AIDS.
- Seven out of every 100 hospital patients are subjected to a serious or potentially serious medication error during their admission. The mistakes — the adverse events — range from the harmless, like misplacing patient records, to the harmful, like administering the wrong drug. No matter what the degree of harm, most adverse events are symptoms not of bad character or incompetence on the part of the individual care provider, but of a fundamentally faulty system.
- simplifying forms
- reorganizing medication storage and delivery procedures
- adding safety responsibilities to staff job descriptions
- giving patients brochures about medication safety
- adopting electronic medical records and computerized order entry capabilities
- involving patients in safety initiatives
- abolishing punishments for adverse events
Many organizations are beginning to make dramatic leaps in patient safety by taking on these challenges: Some have reduced their number of adverse drug events by 75 percent, and others have improved medication reconciliation at transition points by 75 percent. The results these organizations achieved are remarkable, and they demonstrate the great potential for positive change in our health care system.
DON’T FORGET! The culture of safety survey is currently available on the intranet through April 14, under staff quick links. The survey results will provide valuable information about UM Shore Regional Health’s patient safety environment – a kind of “pulse check” as to where we are as an organization. If you have any questions, please contact Jean Seiler, 410-443-5315 or firstname.lastname@example.org
Beginning April 1, 2018, training is offered this year through UMMS U, our Learning management System. This system replace Healthstream so the login and access processes have changed.
For a step by step guide to completing your required annual education, click on this link:
To complete your annual education requirements, click on this link:
If you do not remember your HR Connections login now is the time to call the help desk to get it reset (Dial HELP x4357)
All UMMS Non-Employees:
- Access UMMS U by clicking the following link: https://umms.csod.com
- A separate ID and Password are required
- Go to Intranet, Staff Quick Links, UMMS U, UMMS Non-Employee Form (print and complete form submit to Kathy Freund)
Be on the lookout for the following special shopping opportunities, brought to you by the hardworking volunteers of UM SRH hospital auxiliaries:
DORCHESTER: Pretty Pickins Jewelry – Tuesday, April 3, 9 a.m. – 4 p.m., main entrance/lobby, UM Shore Medical Center at Dorchester.
EASTON: Electronics – Thursday, April 12, 8 a.m. – 4 p.m., Health Education Center, UM Shore Medical Center at Easton
CHESTERTOWN: Uniform Sale – Friday, April 13, 8 a.m. – 4 p.m., Conference Center, UM Shore Medical Center at Chestertown
The Living Legacy Foundation of Maryland will be on hand at UM Shore Medical Center at Easton on Wednesday, April 4 for the annual Donate Life flag raising ceremony beginning at 12 p.m. The ceremony is held in recognition of Donate Life month, which raises awareness for organ, eye and tissue donation and to honor donors and their families.
Following the flag raising, a reception will be held in the main lobby; we encourage team members of UM SRH to attend to celebrate Donate Life month. For more information contact Trish Ebner, chair, UM SRH Donor Council, at 410-822-1000, ext. 5722 or email@example.com.
The Auxiliary of Memorial Hospital at Easton donated $100,000 to UM Memorial Hospital Foundation to support Diagnostic and Imaging at UM Shore Medical Center at Easton. Raised through proceeds generated by the Auxiliary’s thrift and consignment shops (The Bazaar at 121 Federal Street and Maggie’s Gift Shop) as well as special event sales, these funds will be added to the 2017 Year End Appeal to help purchase a new portable digital x-ray system.
“We appreciate the hard work our volunteers put into raising money for hospital needs like this”, says Gary Bigelow, regional director of Imaging. “This new digital x-ray system will increase image quality and reduce imaging availability time from 30 minutes to two minutes for a more rapid diagnosis.”
The Auxiliary of Memorial Hospital at Easton works to raise funds for equipment, programs, services and patient care at UM Shore Medical Center at Easton, and various outpatient locations throughout UM Shore Regional Health, including the Clark Comprehensive Breast Center, the Cancer Center and various rehabilitation facilities. The Bazaar at 121 Federal Street shop offers gently used designer and non-designer clothing for the entire family, shoes, fashion accessories and small household items. Maggie’s Gift Shop, located inside the main entrance of UM Shore Medical Center at Easton, is staffed exclusively by members of the Auxiliary and offers a variety of unique gift items, jewelry, books, cards, holiday-themed decorations and snacks.
“We rely heavily on the sales of our two retail establishments to be able to give back and to help UM Shore Medical Center at Easton services and facilities,” says Art Cecil, president, Auxiliary of Memorial Hospital at Easton. “We encourage the community to come out and shop at The Bazaar and Maggie’s Gift Shop because not only are you buying for yourself, friends or family, but you are making a donation that will benefit health care in our community.”
Volunteers are currently being sought for both locations, and in other capacities throughout the Auxiliary. For more information, call 410-822-1000, extension 5839.
APRIL EVENTS AND SALES
TUESDAY, APRIL 3
- Special Vendor Sale: Pretty Pickins Jewelry – 9 a.m. – 4 p.m., UM Shore Medical Center at Dorchester, Main Lobby. Sponsored by the Dorchester General Hospital Auxiliary.
WEDNESDAY, APRIL 4
- Food Shopping for Health — 2 p.m., Cambridge Walmart, 2275 Dorchester Square, Cambridge, Fun, free grocery store tour that teaches how to shop and plan meals for optimal health. Led by Katie Ewers, nutrition associate manager, Food and Nutrition Services, UM Shore Regional Health. To register, call 410-822-1000, ext. 5188.
- “Donate Life” Flag Raising Ceremony and Reception – 2 p.m., UM Shore Medical Center at Easton, main entrance. For more information contact Trish Ebner, chair, UM SRH Donor Council, at 410-822-1000, ext. 5722 or firstname.lastname@example.org.
THURSDAY APRIL 5
- Free Seminar: “Social Security – Options to Help You Maximize Your Benefits” – 6 to 7:30 p.m. UM Shore Medical Center’, Health Education Center. Guest presenters James Malena, vice president, The Hill Group at Morgan Stanley Wealth Management and John Driscoll, vice president, Fidelity Institutional Asset Management will review Social Security essentials; issues to consider before filing for benefits (withholding, taxation, etc.); pros and cons of filing for benefits at, before or beyond at full retirement age; ancillary benefits (spousal, ex-spousal, ex-survivor); and restricted application. Limited seating; RSVP to Janet Andrews, (410) 822-1000, ext. 5792, or email@example.com
SATURDAY, APRIL 7
- Preparing for Childbirth: Labor and Delivery, 9 a.m. to 3:30 p.m., UM Shore Medical Center at Easton Health Education Center. Free class for expectant parents and birthing partners; includes a tour of the newly renovated Birthing Center. Free; register by phone: 410-822-1000, ext. 5200.
- Safe Sitter, 9 a.m. to 4 p.m., UM Shore Medical Center at Easton, Health Education Center. Teaches youth life and safety skills for when they are home alone, watching younger siblings or babysitting. $45 per person (note: some scholarships are available); includes a workbook and backpack. Advance registration required: Michelle Emrick, 410-822-1000, ext. 5451.
THURSDAY, APRIL 12
- Special Vendor Sale: Electronics, 8 a.m. – 4 p.m. UM Shore Medical Center at Easton, Health Education Center. Sponsored by the Auxiliary of Memorial Hospital at Easton.
FRIDAY, APRIL 13
- Special Vendor Sale: Uniforms, 8 a.m. – 4 p.m., UM Shore Medical Center at Chestertown, Conference Center. Sponsored by the Chester River Hospital Center Auxiliary.
TUESDAY, APRIL 17
- Everything You Need to Know About Lymphedema, 4 p.m., Cancer Center, Easton. Presented by Jennifer Pierson. RSVP: 410-820-6800.
FRIDAY, APRIL 20
- Prosthesis Clinic for Breast Cancer Patients, 10 a.m. – 2:30 p.m., Clark Comprehensive Breast Center. Clinic conducted by Elisa Lawson. Advance appointment required; call 410-822-1000, ext. 7156.
SATURDAY, APRIL 21
- New Mom, New Baby: Safety & CPR, 9 a.m. to 1:30 p.m., UM Shore Medical Center at Easton, Health Education Center. All aspects of infant care and safety for new and expectant parents or caregivers. Free; register by phone: 410-822-1000 or 410-228-5511, ext. 5200.
- Safe Sitter, 9 a.m. to 4 p.m. UM Shore Medical Center at Chestertown, Education Center. Teaches youth life and safety skills for when they are home alone, watching younger siblings or babysitting. $45 per person (note: some scholarships are available); includes a workbook and backpack. Advance registration required; contact Chrissy Nelson, 410-778-3300, ext. 2175, firstname.lastname@example.org
WEDNESDAY, APRIL 25
- Oral Care During & After Cancer Treatment, 3 p.m., Cancer Center, Easton. Presented by Amanda Ward, dental hygienist. RSVP: 410-820-6800.
THURSDAY, APRIL 26
- Food Shopping for Health, 1-3 p.m., Redner’s Market, Redner’s Market, 17 Washington Avenue, Chestertown. RSVP: 410-778-7668 , ext. 2295. Tour led by Mary King, registered dietitian , UM Shore Medical Center at Chestertown.
SATURDAY, APRIL 28
- Big Brother, Big Sister: Sibling Preparation, 9:30 a.m. to 11 a.m., UM Shore Medical Center at Easton, Health Education Center. For children ages 3-8. Adjusting to and caring for a new baby (bring a doll or stuffed toy for practice), includes a tour of the Birthing Center. Free; register by phone, 410-822-1000 or 410-228-5511, ext. 5200.
APRIL SCREENINGS AND SUPPORT GROUPS
- Bridge Clinic Support Group – Every Tuesday, 6-7:30pm, UM Shore Medical Center at Dorchester. Free, confidential support group meeting for individuals who have been hospitalized for behavioral health reasons and could benefit from assistance with issues after discharge. Varied topics based on participants’ needs. Each participant may bring one family member. Info: 410-228-5511, ext. 2140.
- Breastfeeding Support Group – Tuesdays, 4/3 and 4/17, 10 to 11:30 a.m., Birthing Center, UM Shore Medical Center at Easton.
- Survivors Offering Support (SOS) – Free program pairing women who have breast cancer with mentors who are breast cancer survivors. If you need support or would like to become a mentor, call 410-822-1000, ext. 5866.
- Cancer Support Group/Easton – Thursdays, 4/5 and 4/19, Cancer Center, Easton. Information and support for patients at any stage – diagnosis, treatment, recovery and survivorship. Info: 443-254-5940.
- US TOO Prostate Cancer Support Group – Tuesday, 4/10, 6:30pm, Cancer Center, Easton. Sharon Richter, RN, will discuss “Prostate Cancer Clinical Trials.” Info: call Sharon Richter, RN, 443-994-5792.
- NEW GROUP! Cancer Caregivers’ Coffee – Saturday, 4/15, 9-10:20 a.m., Cancer Center, Easton. Discussion of varied issues and challenges facing individuals and families assisting patients with cancer. Contact: Patty Plaskon, 410-820-6800, ext. 5361.
- Look Good, Feel Better – Monday, 4/16, 10am-12pm, Cancer Center, Easton. Free ACS program for women with cancer includes hair, skin and make-up tips, samples and a visit to the wig room. Contact: 410-822-1000, ext. 5355.
- Cancer Support Group/Chestertown – Monday, 4/23, 7pm, UM Shore Medical Center at Chestertown, Education Center. Information and support for patients at any stage – diagnosis, treatment, recovery and survivorship. Info: 410-778-7668, ext. 2175.
- Breast Cancer Support Group – Tuesday, 4/24, 6-7:30pm, Cancer Center, Easton. Information and support for patients at any stage – diagnosis, treatment, recovery and survivorship. Info: 410-822-1000, ext. 5387.
- Free Blood Pressure Screenings/Easton & Cambridge – Easton: every Tuesday and Wednesday, 9am-12pm, Diagnostic & Imaging Center. Cambridge: every Tuesday & Friday, 11am-1pm, UM SMC at Dorchester, Main Lobby. (Excluding holidays.)
- Diabetes Support Group/Denton – Wednesday, 4/4, 2018, 5:00 p.m., St. Luke’s United Methodist Church, 100 S. 5th Avenue, Denton. Led by Doris Tate, CRNP, CDE. Contact: 410-822-1000, ext.5195.
- Diabetes Support Group/Easton — Monday, 4/9, 2018, 5:30 p.m., Talbot County Senior Center 400 Brookletts Ave., Easton. Led by Karen Hollis RD, CDE. Contact: 410-822-1000, ext. 5757.
- Diabetes Support Group/Chestertown – Tuesday, 4/24, 2018, 6:30 p.m., Education Center, UM Shore Medical Center at Chestertown, 100 Brown St. Led by Chrissy Nelson, BSN, RN, CDE. Contact: 410-778-3300, ext. 2175.
- Diabetes Support Group/ Cambridge – Wednesday, 4/25, 2018 , 6:00 p.m., Board Room, Shore Medical Center at Dorchester, 300 Byrn Street, Cambridge. Led by Wynne Aroom MSN, RN, CDE. Contact: 410-822-1000, ext. 5286.
- Mid-Shore Stroke Support Group – Thursday, 4/5 12-2pm, UM Shore Medical Pavilion at Easton, 500 Cadmus Lane, Easton. Mid-Shore Stroke Support Group 10 Year Anniversary Celebration. All stroke survivors and/or caregivers and family members are welcome. Info: Nicole Leonard 410-822-1000, ext. 5068 or email@example.com.
- Queenstown Stroke Support Group – Tuesday, 4/24, 12-2pm, UM Shore Pavilion at Queenstown, suite 320. All stroke survivors and/or caregivers and family members are welcome. Info: Nicole Leonard 410-822-1000 ext. 5068 or firstname.lastname@example.org.