Monthly Archives: March 2017

Above & Beyond

The following reports from patients and family members reaffirm our staff’s commitment
to putting our patients’ needs first. Please take a minute to say THANKS!

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I was admitted to the Pediatric & Women’s Care unit [at UM Shore Medical Center at Easton], the nurses & techs were exceptional. They made a very hard situation bearable for me by being so kind & dedicated to making me better! I hope I only get to see them by paying them a visit, but if I’m ever admitted again I want to be on their watch!

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This is the third hospital stay for me [at UM Shore Medical Center at Chestertown] and this stay surpasses any other! “EVERYONE” was beyond phenomenal!!!

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The most pleasant ER experience I have ever had [was my visit to UM Shore Emergency Center at Queenstown]. Shelton greeted me as so as I walked in. I was taken to the treatment room within three minutes. Teresa is an excellent nurse – I was very comfortable in her care. Edgar was excellent and eased me through the exam and treatment. Rachel was patient made me relax during the CAT and X-ray procedures.

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In the Birthing Center at UM Shore Medical Center at Easton, the maternity nurses and doctors were great. We appreciated the courtesy they provided – always closing the door when leaving the room, and coming back to the room at another time when I was resting.

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I have nothing but good things to say about UM Shore Regional Health. I have been treated with dignity and respect and would highly recommend this health care system to anyone. I have done well the entire time I have been a patient … Dr. Lilly and Dr. DeShields can’t be beat. I am glad I chose UM Shore Regional Health to take care of me.

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[In the Emergency Department at UM Shore Medical Center at Dorchester], Diana Neal was my nurse and she was top notch! She and the rest of the nursing staff treated me very well. Dr. Widmaier was great! And Kim was very nice and professional.

HR Corner – News and Views from Human Resources

Annual Education for All Team Members

Beginning April 1, 2017 and continuing through June 30, 2017, Annual Education will be available on-line via HealthStream Learning.  Log in by accessing the Intranet and clicking on the link for HealthStream Training on the bottom right of this page: http://intra.umms.org/shore/hr/workforce-development

You may also attend the Education Fair (set for May 9 – 11 in all three hospitals) to meet your annual education requirement.

All staff must complete the training during the designated time frame to be compliant with our policy HR-09, Annual Mandatory Education Update.  Please see Policy Manager (http://intra.umms.org/shore/policies) and search Annual Training Requirements.

Returning from Leave of Absence: It is imperative that you contact Employee Health & Wellness Services before returning from any Medical Leave.  The office can be reached at at. 5549.

Benefits Open Enrollment Coming in May for July 1 Coverage: More to come as the time draws near.

Update Personal Information: Spring is a great time to make sure that your personal information is correct on HRConnections.  Verify your current address, phone number and Emergency Contact information.  Current information is located on the “Personal Information” tab near your pay information.  Update today if appropriate!

For all general inquiries (benefits, leaves of absence, disability, FMLA, recruitment, paycheck issues, direct deposit information, tax withholdings, etc), contact HR Connections: 1-855-4UMMSHR (1-855-486-6747), Monday-Friday 7:30 am-5 pm. Using AskHR, you can submit your questions online to receive an email or phone response.

For all other HR issues, please contact the appropriate HR Business Partner:

  • Melinda Simpkins- HR Business Partner 410-822-1000, ext. 5904
  • Tanya Gross- HR Business Partner 410-822-1000, ext. 5935
  • Kelley Mills- HR Business Partner 410-822-1000 ext. 5007 or 410-778-7655 at Chestertown

UM Community Medical Group – Women’s Health (OBGYN) Welcomes New Midwifery Provider

Jessica Pate, MSN, CNM

University of Maryland Community Medical Group (UM CMG) – Women’s Health (OBGYN), recently announced the addition of Easton-based Certified Nurse-Midwife Jessica Pate, MSN, CNM. Jessica’s specialties include labor and delivery of both normal and high risk patients.

Pate is a graduate of Liberty University, where she received her Bachelors of Science in Nursing and Frontier Nursing University, where she received her Masters of Science in Nursing with a specialty in Nurse-Midwifery.  She is certified in nurse-midwifery by the American Midwifery Certification Board.

“We are very excited to have Jessica join our team at University of Maryland Community Medical Group in our Women’s Health – OBGYN practice,” comments Michele Wilson, vice president of operations for UM CMG. “Jessica will bring a wealth of compassionate care to our women’s health patients on the Eastern Shore.”

UM CMG is a University of Maryland Medical System-owned network of more than 300 primary care physicians, specialists and advanced practice clinicians. As part of UM CMG, Pate is affiliated with UM Shore Regional Health and is currently seeing patients at 508 Idlewild Avenue, Suite 4, in Easton. Patients may make an appointment to see her by calling 410-820-4888.

UM CMG consists of community-based provider practices affiliated with UM Baltimore Washington Medical Center, UM Charles Regional Medical Center, University of Maryland Medical Center Midtown Campus and UM Shore Regional Health.  A list of UM CMG providers is available at http://docfind.umms.org/cmg.

 

60th Birthday, Ground Breaking Held at Robin Hood Shop

Team members and volunteers of the Robin Hood Shop celebrated the Shop’s 60th year in business on Tuesday, March 21 with a birthday event and the ground breaking of an expansion.

Operated by the Dorchester General Hospital Auxiliary for the benefit of programs, equipment, services and patient care at University of Maryland Shore Medical Center at Dorchester, the thrift shop is located at 416 High Street in Cambridge.

The Robin Hood Shop offers gently used men, women and children’s clothing, fashion accessories, jewelry, a variety of household items and furniture as well as toys and books. Donations are accepted during Shop hours, which are Monday through Friday from 9 a.m. to 4 p.m. and Saturdays from 10 a.m. to 2 p.m.

Staff and volunteers of the Robin Hood Shop celebrate the ground breaking of the Shop’s expansion with UM Shore Regional Health leaders and county and city officials.



 

 

In Search of Quietness Beliefs: Contest Open to All UM SRH Team Members

Now that QUIETNESS is in full swing at UM Shore Regional Health, the Patient Experience team invites you to have a little fun while reinforcing our Quietness Beliefs.

But first, you have to find the Beliefs! All eight of them are “hiding in plain sight” in various locations throughout the following UM Shore Regional Health facilities:

  • UM Shore Medical Centers at Chestertown, Dorchester and Easton
  • UM Shore Emergency Center at Queenstown
  • UM Shore Medical Pavilions at Chestertown (Philosopher’s Terrace) and Easton (490 and 500 Cadmus Lane)
  • UM Shore Nursing and Rehabilitation Center at Chestertown
  • UM Shore Rehabilitation Center at Cambridge/The Balance Center
  • The Diagnostic and Imaging Center/Clark Comprehensive Breast Center
  • The Ambulatory Surgery Center
  • Community Wide Scheduling/Patient Financial Services

Once you have located all eight beliefs, go to this link to complete the survey:
http://intra.umms.org/~/media/intranets/shore/pdfs/departments/patient-experience/win-a-gift-card.pdf?la=en

In addition to the fun, participants will be entered in a drawing to win one of five gift cards! Start looking now – the contest runs March 31 through April 15 and the lucky winners will be announced in the April 21 Compass.

Need a hint to know exactly what you are looking for? UM Shore Regional Health’s Quietness Beliefs are as follows:

We respect every patient’s need for quiet in all spaces, at all times of the day and in all care interactions.
Every patient gets a restful night’s sleep when his or her condition allows.
We communicate our goal for a quiet, healing environment to every patient, family and visitor.
We work together to identify and eliminate sources of noise.
We support each team member in becoming better skilled in quiet, healing behavior.
We focus on and support reduction of noise in team member work areas.
We hold ourselves and one another accountable for quiet standards. We actively seek best practices for quietness.

It’s Not Too Late to Donate…UM SRH Social Workers Still Collecting for Area Food Banks

In celebration of Social Work Month — observed annually in March — social workers of University of Maryland Shore Regional Health have been doing what they do best…helping others!

UM Shore Regional Health social workers are still accepting items for their Healthy Foods and Food Gift Cards Collection. Once collected, food items will be distributed among food banks throughout the five-county region.

According to Patty Plaskon, outpatient oncology social work coordinator, Cancer Program, UM Shore Regional Health, some food items needed by patients on assistance are not approved for purchase with food stamps. Plaskon talked to personnel at local food banks who said they would be delighted to receive and distribute these items as well as more general healthy food items.

As she explains, “The “back story” is that many of our needy patients  wind up eating the same “wrong” foods at home despite all of our teaching because that is all they can get at the food banks. So, we are not only trying to encourage the food banks to enhance the quality of their stock, but also coaching patients that they need to identify themselves as on special diets so they can be their own advocate.”

The following items are being requested for special dietary needs:

  • Low sodium products (soups, chili, canned vegetables, etc…)
  • Low sugar and sugar-free products (jello, jam, canned fruit, pancake syrup, etc…)
  • Whole grain products (cereal, granola bars, pasta, etc…)
  • Low carb/high protein/reduced fat items (peanut better, tuna, salad dressing, etc…)
  • Nutritional drinks such as Boost®, Ensure®, Glucerna® and Carnation® Breakfast Essentials

Collection boxes will be available in UM SRH facilities throughout the five county region. Specific information about box locations may be obtained as follows:

  • UM Shore Medical Center at Chestertown, UM Shore Nursing and Rehabilitation Center and Chester River Home Care and Shore Home Care — call Sarah Hopkins, ext. 2965  or Alexa Jester, ext. 2915
  • UM Shore Medical Center at Dorchester and Behavioral Health — call Kim Fogle, ext. 5044 or Alice Ofano, ext.  2967
  • UM Shore Medical at Easton — call Lise Robertson, ext. 5404
  • Diagnostic & Imaging Center/Clark Comprehensive Breast Center, Cancer Center, Outpatient Rehab, UM Shore Medical Pavilions (Cadmus Lane, I & II) – call Patty Plaskon, ext. 5361
  • UM Shore Emergency Center at Queenstown – call Jennifer Buckler, ext. 2257
  • Denton Diagnostic Center – call Angela Meekins, ext. 5512

For team member convenience, gift cards are also being accepted, which will be used to purchase healthy foods.

Myth vs. Fact from SLAM …

single mascotMyth:  “I am only at risk for patient handling injuries when I manually lift a bariatric patient.”                                                                     
Fact: 
Greater than 70% of all patient handling injuries result from caregivers manually lifting the adult standard size (non-bariatric) patient.

Reference

Health and Wellness Vanderbilt Faculty and Staff.  2017.  Safe Patient Handling Myths and Facts.  Vanderbilt University Medical Center.  Retrieved from https://healthandwellness.vanderbilt.edu/occupational-health/ergonomics/faq.php