Monthly Archives: January 2017

Above & Beyond



The following reports from patients and family members reaffirm our staff’s commitment
to putting our patients’ needs first. Please take a minute to say THANKS!

I was impressed and thankful I was to have Lamont [from Shore Home Care] as my PT. He was exceptional; in addition to being the most professional, knowledgeable physical therapist, he also has the exact demeanor needed for his position. He was kind, yet challenged me to get where he needed me to be physically at each stage of my therapy.

He worked with me at my home for about eight weeks after my car accident, during my wearing a body cast and then after surgery for spinal injuries. My family and friends could not have been more impressed with my improvement in mobility, and it was all due to the encouragement and direction from Lamont.

I have actually said to several persons that he saved my life. I was in a depressed state with the overwhelming pain, yet he got me up and moving, and doing what I needed to do to improve. I will be forever thankful that you sent Lamont to my home when I needed this assistance. I’m sure that every person he works with is thinking the same thoughts since it is very apparent that he loves what he does.

I cannot say enough good things about Dr. Pelczar or the nurses in the pre-op and post-op areas. Jennifer Morgan, RN was very knowledgeable and thorough in making sure that everything was in place prior to my surgery. She started my IV on the first stick. She communicated well with anesthesia and the OR nurse.

This visit restored my faith in [UM Shore Medical Center at Dorchester.} Everyone was helpful and treated me with respect. I can’t remember all my nurse’s name but they were great. The techs also were great. Coree Young was fantastic. I wish I could remember the others!

My pre-op visit with Vickie at Shore Medical Center at Chestertown was very helpful !! Also, Gail Dierker was excellent – she got my IV on the first stick & I’m not an easy stick for an IV !!

At Shore Rehab in Denton, all three of my therapists were very encouraging, supportive and knew their jobs!

As a retired emergency physician, I know how an ED is supposed to work and yours [at UM Shore Medical Center at Dorchester] met my expectations. My admitting nurse, Katie and my emergency physician, Dr. Klotz, were outstanding – professional, competent and caring.

UMMS Spirit Week Contest Winners Announced


Celebrating being “part of something greater,” UMMS Spirit Week at UM Shore Regional Health was a great success, with strong participation in the activities offered and plenty of staff enjoyment.

Contests and giveaways were highlighted in the hospital cafeterias on Friday, Spirit Day.

Contests and giveaways were highlighted in the hospital cafeterias last Friday, Spirit Day.

Teresa Blem of Comprehensive Rehab Services was suited up for Spirit Day.

Teresa Blem of Comprehensive Rehab Services was suited up for Spirit Day.

First up, congratulations to the Spirit Week contest winners:

  • Rebecca Wright, who works at UM SMC at Dorchester, is the prize winner for the “Part of Something Greater” Quiz  (her quiz was drawn from among all the correct entries).
  • Edna Molock of UM SMC at Easton is the prize winner for the “Name That Leader” Quiz (her quiz was drawn from among all the correct entries).
  • Lori Baker of UM SMC at Dorchester is the prize winner for “Guess the Number of Candies in the UMMS Colors Jar” — her guess of 230 was just over the actual number of 228.

Winners should contact Christina Wingate Spence, ext. 5732, to collect their prizes.

“Communications and Marketing staff counted hundreds of entries for each of the contests,” says Trena Williamson, regional director, Communications and Marketing. “They poured in by email and many more were collected on Friday at the Spirit Day tables in the medical center cafeterias and in the break room at UM Shore Emergency Center at Queenstown. Team members from all over the system showed a lot of enthusiasm for Spirit Week activities and a lot of pride in being part of UMMS.”

Matt Tresansky, Jorge Alvarez and Bryan Bowers (not shown in the photo) were happy to serve Maryland fare in the hospital cafeterias on Maryland Food Day.

Matt Tresansky, Jorge Alvarez and Bryan Bowers (not shown in the photo) were pleased to serve Maryland fare in the hospital cafeterias on Maryland Food Day last Wednesday, the midpoint of UMMS Spirit Week.

One of the most talked about activities in the week was last Wednesday’s “Maryland Food Day” in all three hospital cafeterias. According to Matt Tresansky, general manager, Food and Nutrition Services, the Maryland specialties featured on the day’s menu — crab cakes, cream of crab soup and stewed tomatoes — attracted about 20 percent more customers than on a typical day. There were people lined up in the hall waiting for us to open the doors,” Tresansky says. “Everyone seemed to really appreciate having special menu items that celebrate our Maryland heritage.”

Team members at Easton showed off their Maryland colors on UMMS Spirit Day, January 20. Left to right are Morgan Blue, Maryanne Williams, Jessica Denny, Victoria Bolowsky, Taffie Wilson Sara Pender and Ashley Hastings.

Team members at Easton showed off their Maryland colors on UMMS Spirit Day, January 20. Left to right are Morgan Blue, Maryanne Williams, Jessica Denny, Victoria Bolowsky, Taffie Wilson Sara Pender and Ashley Hastings.

Thank you to all of our team members who participated and a special thanks for all you do to provide greater health for Maryland and the patients we care for at UM Shore Regional Health. To watch the UMMS Spirit Week video, visit 

something greater



Filling Up With Heart

Heart OnlyHEART is gaining traction among UM Shore Regional Health team members as four more sessions held between Monday, January 23-and Saturday, January 28 take enrollment just over the 500 mark, reports Christine Clarke, service/excellence trainer for UM Shore Regional Health. As of Friday afternoon, 489 team members had participated in 21 sessions held in Dorchester, Chestertown and Easton, and 25 more were signed up for a Saturday morning session at Shore Medical Center at Easton.

“Many staff are registering in advance and some are just showing up,” Clarke notes. “I want to encourage people to sign up because in some spaces where the sessions are scheduled — for example, the Command Center in Easton — there is limited seating.”

The capacity of all February and March sessions at UM Shore Medical Pavilion in Easton on Cadmus Lane has been increased to accommodate 10 more team members. “What this means is that some sessions that appeared to be closed are reopened, so managers have another opportunity to schedule their team members in those sessions.”

In February, there will be five sessions offered in Chestertown (February 3, 10, 17, 21 and 24), five sessions in Dorchester (February 7, 11, 13, 25 and 27) and 15 in Easton (February 2, 8, 9, 14, 15, 16, 22 and 23).

HR Connections Launches Fitness Challenge


Ready Set Go

HR Connections has launched an 8-week fitness challenge,” Ready, Set, Go!” Whether you’re a new exerciser or a seasoned athlete, this challenge will help you stay motivated and fit with the support of your peers. Ready, Set Go! is open to all members of the UMMS Gold-Silver-Bronze health plans and will begin on February 6.

How to join the challenge: Log into the platform (  and create or join a team. Invite people to join your team by sending invites through the platform, or browse a list of teams that have open spots.

Set healthy goals: Once you have joined, you can choose to track exercise minutes, pedometer steps, and/or weight. Each week, you’ll try to stay consistent and meet a weekly health goal. When you feel like you’ve hit a rut, your teammates will help motivate you to succeed.

Track your activities: Chart your progress toward better health. Log your exercise minutes and/or pedometer steps to meet your weekly goals and help your team’s score. You can easily track from your computer, mobile phone via text messaging or mobile web, or through your team captain. Just be sure to track before the 11:59 PM CT deadline each Tuesday!

Succeed together: Provide encouragement, motivating notes, and healthy tips to your teammates and coworkers. With Ready, Set, Go, improving your fitness and leading a healthier life will be easy, fun and social!


Hospital Cafeterias Offer Low Cal Specials for “Waist Management Wednesdays”


To support the Waist Management weight loss program now in progress throughout UM Shore Regional Health, the cafeterias of UM Shore Medical Centers at Chestertown, Dorchester and Easton will be offering healthy, low calorie specials every Wednesday.

waist-management-1The special for this coming Wednesday, February 1, will be a grilled vegetable and black bean wrap with a bottled water and bag of baked chips.  The total calorie count is 330 for the combo and only 190 for the wrap.

Sterile Processing Staff and Perioperative Leadership Team Honored as Every Day Heroes



Shown (left to right) are team members  Jacquie Mowbray; Penny Pink, director, Surgical and Ambulatory Services; Renee Jeffries, Jane Flowers, manager, Sterile Processing; Susan Walbridge; Sydney Milligan and Lauren Wade; and F. Graham Lee, vice president of philanthropy.

Jane Flowers, manager, Sterile Processing at UM Shore Medical Center at Easton, recently recognized her Sterile Processing team and Perioperative leadership team by donating to the University of Maryland Memorial Hospital Foundation’s “Every Day Hero” Program to thank them for the support they gave to her while her friend was in the Emergency Department at UM SMC at Easton.

“The staff of Sterile Processing was great; while I continued to work through this event, my staff stepped up to the plate and excelled at what they do,” Flowers wrote in a letter to the Foundation accompanying her gift. “It was really a good feeling to know that not only my friend, as a patient was being cared for, but as the manager of Sterile Processing, I was also being supported.”


(Left to right) Front Row: Debbie Zador, Clinical Coordinator; Rosemary Butler; Joanne Dupree; Penny Pink, director, Surgical and Ambulatory Services; Whitney Johns; Laurie Wade, Perioperative Business Manager . Back Row: Graham Lee, VP for philanthropy; Sue Covey; Lorri Marth; Mattie Evans; Edna Molock; Jakisa Watkins; Debbie Linthicum; Corey Poon; Leslie Pinket; Jane Flowers, manager, Sterile Processing; Lutitia Fells

The Everyday Hero program provides patients, visitors and staff members with the opportunity to recognize and thank any member or team at UM Shore Regional Health, who made a positive difference in a visit or stay, by making a financial contribution of any size to the UM Memorial Hospital Foundation or the UM Chester River Health Foundation. Funds received through the Everyday Hero program are used for equipment, capital improvements and staff education for the departments in which the employees or team work.

SAVE THE DATE…Cardiovascular Professionals Week to be Celebrated February 12-18

aha-2The week of February 12-18 is Cardiovascular Professionals Week, which honors the work performed by cardiovascular practitioners and managers and their contribution to health care.

The Cardiovascular & Pulmonary Services Department of UM Shore Regional Health will hold a number of in-house events Monday, February 13 through Friday, February 17 for its team. On February 17, the department invites all UM Shore Regional Health team members to hear cardiologist Jeffrey Etherton, MD, FACC, discuss cardiovascular advancements, close to home, including PCI, which is anticipated to be offered at UM Shore Medical Center at Easton in the near future. The Lunch and Learn (bring your own lunch) will be held from 12-1pm in the Health Education Center at Easton. Please RSVP to UM Shore Regional Health’s Department of Cardiovascular and Pulmonary Services at 410-822-1000, ext. 5805.

UMRN Announces Upcoming Course on Foundations of Spinal Injury Management

UMRN-Seminar4The University of Maryland Rehabilitation Network is offering a course, “Foundations of Spinal Injury Management: Creating a Solid Foundation for Rehabilitation,” on March 18, 2017 at The Conference Center at Sheppard Pratt, 501 N. Charles Street Baltimore, MD 21285-6815.

This course is designed to provide rehabilitation practitioners with the fundamental tools to manage spinal cord injured patients. This course will give practitioners with limited or no spinal cord injury experience the basic tools to create a solid foundation for rehabilitation.

Cost will be $100 per person, or $75 for UMMS employees and students. Registration fee is payable by credit card or check.

For more information and to register, visit or read more about the course at



Upcoming Events: January & February 2017


Alzheimer’s Support

Alzheimer’s/Dementia Caregivers Support Group – Thursday, 2/16, 6-7:30pm. UM Shore Nursing & Rehab Center at Chestertown. Led by Stepha Golebieski, assistant director of nursing. Contact: 410-778-4550.

Find information about skilled nursing, inpatient rehab and respite care in Chestertown online at

Auxiliary Events

Bazaar at 121 Federal Street Bag Sale – Tuesday, 1/31, The Bazaar at 121 Federal Street in Easton. Customers will be able to fill a bag with shop merchandise for either $6 or $10. Bags will be provided by the Bazaar and can be filled with previously discounted clothing (punched tickets). Certain merchandise exclusions do apply; please see a shop volunteer for details.

Nearly New Shop’s ½ Price Winter Clearance Sale – 2/27, 2/28, 3/1, The Nearly New Gift Shop at 320 High Street in Chestertown. Everything in the shop 1/2 price. Contact: 410-778-7668 ext.: 2351. **Jewelry and Tuxes excluded from sale.

Breast Cancer Support

Transition to Wellness – Free workshops for breast cancer survivors and patients who are ending treatment.

Survivors Offering Support (SOS) – Free program pairing women who have breast cancer with mentors who are breast cancer survivors. If you need support or would like to become a mentor, call 410-822-1000, ext. 5866.

Look Good … Feel Better – Monday, 2/20, 10am-12pm, Cancer Center, Easton. Free ACS program for women with cancer includes hair, skin and make-up tips, samples and a visit to the wig room. Contact: 410-822-1000, ext. 5355.

Breast Cancer Support Group – Tuesday, 2/28, 6-7:30pm, Cancer Center, Easton. Contact: 410-822-1000, ext. 5387.

Find more information about The Breast Center’s programs and services at

Cancer Support

Cancer Patient Support Group – Tuesday, 2/2 and 2/16, Cancer Center, Easton. Information and support for patients at any stage – diagnosis, treatment, recovery and survivorship. Contact: 443-254-5940.

US TOO Prostate Cancer Support Group – Tuesday, 2/14, 6:30pm, Cancer Center, Easton. Information and support for patients at any stage – diagnosis, treatment, recovery and survivorship. Guest Speaker: Christopher Parry, DO, urologist with UM Community Medical Group – Urology. Topic: What Happens When Hormone Treatment Doesn’t Seem to be Working. Contact: 410-820-6800, ext. 2300.

Prostate Cancer Support Group – Monday, 2/20, 7pm. UM SMC at Chestertown Conference Center. Educational forum including basic prostate information and discussion, questions/answers and sharing from prostate cancer survivors. Contact: 410-778-7668 ext. 2175.

Cancer Support Group/Chestertown – Monday, 2/27, 7pm, UM SMC at Chestertown, Education Center. Information and support for patients at any stage – diagnosis, treatment, recovery and survivorship. Contact: 410-778-7668, ext. 2175.

Find more information about cancer treatment and support services online at


Free Blood Pressure Screenings/Easton & Cambridge – Easton: every Monday & Tuesday, 9am-12pm, Diagnostic & Imaging Center. Cambridge: every Tuesday & Friday, 11am-1pm, UM SMC at Dorchester, Main Lobby. (Excluding holidays.)

Free Blood Pressure Screenings/Chestertown – Wednesday, 2/15, 9-11am. UM SMC at Chestertown Lobby. 410-778-3300 ext 2222.

Better Breathers Support Group/Easton –  Tuesday, 2/21, 2-3pm, UM SMC at Easton, Health Education Center, rooms C&D. For individuals with COPD, pulmonary fibrosis and lung cancer, and their caregivers.  Learn better ways to better cope with lung disease while getting the support of others in similar situations. Contact: 410-822-1000, ext. 5230

Community Heart Event – Tuesday, 2/28, 6:30pm. UM SMC at Chestertown Conference Room. In recognition of American Heart Month, guest speaker will touch on hear disease prevention. Contact: 410-778-3300 ext 2222.

Childbirth & New Parent Education

Labor & Delivery Class – Saturday, 2/4, 9am-3:30pm, UM SMC at Easton, Health Education Center. Overview of maternal reproductive health; signs, symptoms and stages of labor, including pain management; techniques for a successful birth experience; cesarean delivery; and recovery after the birth. Free; register by phone, 410-822-1000, ext. 5231 or e-mail

Breastfeeding Support Group – Tuesday, 2/7 & 2/21, 10-11:30am, UM SMC at Easton, 5th floor meeting room. Led by lactation consultants for new and expectant mothers. Contact: 410-822-1000 or 410-228-5511, ext. 5700.

New Mom, New Baby: Safety & CPR –Saturday, 2/11, 9am-1:30pm, UM SMC at Easton, Health Education Center. Baby topics (feeding, taking the baby’s temperature, circumcision and core care); mother topics (postpartum care, handling   stress, returning to work and birth control); and, safety topics (childproofing, immunizations, car seats, infant security, poison prevention and when to call the doctor). Free; register by phone, 410-822-1000 or 410-228-5511, ext. 5200.

Big Brother, Big Sister: Sibling Preparation – Saturday, 2/18, 9:30-11am, UM SMC at Easton, Health Education Center. Designed for children ages 3-8, includes a tour of the Birthing Center and story time or video.  Register by phone, 410-822-1000 or 410-228-5511, ext. 5200.

Find more information about Birthing Center programs and services at

Diabetes Education and Support

Diabetes Support Group/Chestertown– Tuesday, 1/31, 6:30pm, UM Shore Regional Health Chestertown. Led by Chrissy Nelson, BSN, RN, CDE. Contact 410-778-3300 ext. 2175

Diabetes Support Group/Denton – Wednesday, 2/1, 5:30pm, St. Luke’s United Methodist Church, Denton.  Led by Doris Allen, BSN, RN, CDE, UM Diabetes & Endocrinology Center. Contact: 410-479-2161.

Diabetes Self- Management Class/Easton  – Two sessions: Tuesday, 2/7-14-21, 9am-12pm; and Wednesday, 2/8-15-22, 4:30-7:30pm. UM SMC at Easton, UM Diabetes & Endocrinology Center. Medical information and strategies enabling patients to manage their diabetes for optimal wellness. Referral and advance registrations required. Contact: 410-822-1000, ext.5195.

Diabetes Self-Management Class/Chestertown – Tuesday, 2/7, 2/14, 2/21, 1-4pm. UM SMC at Chestertown Education Center. Medical information and strategies enabling patients to manage their diabetes for optimal wellness. Referral and advance registration required. Contact: 410-822-1000, ext. 5195.

Diabetes Support Group/Easton — Monday, 2/13, 5:30pm, Talbot County Community Center Easton. Led by Karen Hollis, RD,  LDN, CDE Contact: 410-822-1000, ext. 5195.

Diabetes Support Group/ Dorchester – Wednesday, 2/22, 5:30pm, Dorchester County YMCA. Led by Renee Woodward, RN, CDE Contact 410-822-1000, ext. 5195.

Diabetes Support Group/Chestertown– Tuesday, 2/28, 6:30pm, UM Shore Regional Health Chestertown. Led by Chrissy Nelson, BSN, RN, CDE. Contact 410-778-3300 ext. 2175

 Find more information about diabetes treatment and support services at

Integrative Medicine

Acupuncture, Massage, Psychotherapy and Reiki – By appointment, Monday-Friday, except holidays. Center for Integrative Medicine, Suite 300, 522 Cynwood Drive, Easton. For information about services, providers and scheduling, visit or call 410-770-9400.

Recovery and Psychosocial Support

Bridge Clinic Support Group – Tuesday, 2/7, 2/14, 2/21, 2/28, 6-7:30pm, UM SMC at Dorchester. Free, confidential support group meeting for individuals who have been hospitalized for behavioral health reasons and could benefit from assistance with issues after discharge. Varied topics based on participants’ needs. Each participant may bring one family member. Contact: 410-228-5511, ext. 2140.

Safe Sitter

Safe Sitter® Classes/Easton and Chestertown – Saturday, 2/4, 9am-4:30pm, UM SMC at Easton. Nick Rajacich Education Center; and Sat, 2/25, 9am-3:30pm, UM SMC at Chestertown Education Center. Pediatric nurses teach youth ages 11-13 the basics of babysitting, including first aid and more. Cost: $45 (scholarships available). Limited seating, advance registration required. Contact: Easton, 410-822-1000, ext. 5231; Chestertown, 410-778-7668, ext. 2175.

Stroke Support

Mid-Shore Stroke Support Group – Thursday, 2/2, 12-2pm, Presbyterian Church, Easton. Stroke survivors and family/caregivers welcome. Bring bagged lunch. Contact: 410-310-9280,

Queenstown Stroke Support Group – Tuesday, 2/28, 12pm-2pm, UM Shore Pavilion at Queenstown. Stroke survivors and family/caregivers welcome. Bring bagged lunch. Contact: 410-822-1000, ext. 5068.

Above & Beyond


The following reports from patients and family members reaffirm our staff’s commitment
to putting our patients’ needs first. Please take a minute to say THANKS!

I was on 4th floor [at UM Shore Medical Center at Easton].  Thelma was fantastic, as was another nurse I can’t remember.

Our hospital in Chestertown is an excellent facility!

Really enjoyed working with Jerod Buckel, the physical therapist during my stay [at Requard Center for Acute Rehabilitation].  He came up with so many different ways to keep me interested.  He even set up a small putting green for me.  Good luck, Jerod!

The staff at UM Shore Emergency Center at Queenstown always addressed me by name before administering any treatment or medicine. The staff were excellent in assisting me with a problem with acute gout and handed me useful information regarding diet to prevent further occurrences of gout, etc.

I came to the emergency room [at UM SMC at Chestertown] on 12/5/16 and  was diagnosed with pneumonia & bronchial spasm.  Dr. Davis, Grant (respiratory nurse), Terry, Becca, Chris, Melissa, x-ray technician charge nurse, Dina, patient care technician, and Dee and Susan:  Everyone gave me excellent care. They explained my medical results, answered any questions I had, nurses explained what test I was going take (x-ray) & respiratory nurse explained what he was giving me & why.  I was in my darkest hour & that day was my best visit to emergency room ever.  Everyone did an excellent job and took care of me.  I wanted to make sure to thank everyone that night!

Filling Up With HEART

Heart OnlyAs we head into the last week of January, Patient Experience reports that 434 staff members have attended a total of 18 sessions held in Easton, Cambridge and Chestertown locations.

According to Christine Clarke, service excellence coach/trainer for UM SRH, “The biggest session so far included 31 staff members at Dorchester on Friday, January 20. At all of the sessions, my fellow facilitators and I have been so impressed and inspired by the engagement and interest of attending staff from all departments at all levels. Everyone seems to be eager to share their own experiences and happy to learn from staff in other areas and departments. At the same time, we are all having having fun getting to know each other better.”

Team members filling out evaluation forms for their HEART session at UM Shore Medical Pavilion at Easton.

Team members filling out evaluation forms for their HEART session at UM Shore Medical Pavilion at Easton.

According to Susan Coe, senior vice president and chief experience officer, HEART sessions are being held various locations, days and times through March 31, 2017. “Every session needs to fill in order to achieve the goal of 100 percent completion by the end of March. If you have not been signed up for a session, please ask your manager when is the best day and time for you to attend,” Coe says.

Clarke and Coe also report that feedback regarding the content of the sessions has been overwhelmingly positive. Below is a sampling of comments:

“The most valuable component was doing the interactions with other attendees regarding listening and empathy. Nice to have a cross-section of employees and hear about situations they’ve been in. Good to be reminded to smile and make eye contact as we sometimes forget to do that on our busy days.” — LIse Robertson

“I got the most out of the part on how to handle patient complaints and how thanking the patient for taking the time to bring issues to management validates their feelings.” — Susan Henry

“The most valuable component to me was the importance of taking others’ feelings into consideration – you never know what others are going through.” — Susan Houchens-Howes

Other comments:

  • “I am glad to know that Shore Regional Health cares enough to help everyone achieve the same goal.”
  • Most valuable: “Having a usable tool that can be applied on a consistent basis with internal and external customers” … “Interaction with co-workers and learning together –everyone is held to the same standards” …. “learning how important empathy is — if you truly feel empathy, all of the other objectives fall into place.”
  • Good mix of presentation and discussion, the videos showed realistic examples.

Shore Regional Health is Shedding the Pounds


waist-management-1“Waist Management” is off to a great start, reports Nancy Bedell, regional director, Employee Health & Wellness Services. “There are 119 staff participating on 11 teams at five locations. We even have one virtual team with people from some of the smaller locations.”

The first challenge was to create team names. So far, team names chosen are:

  • “The Canvasback Cast-a-Weighs” — Canvasback
  • “Thin-it-to-Win-it”  — Cancer Center/DIC
  • “Team Hungry” — Chestertown
  • “Tuesday Morning Breakfast Club” — Easton
  • “The Slimsons”  — Easton
  • “Slim Down Sisters (SDS)” — Peri-Operative services

At weekly team meetings, participants have been great at sharing ideas, recipes and support. Who ever thought that “cauliflower rice” would be delicious? Or that an air fryer could cook up fried chicken as crispy as a deep fryer?  Avocado mayonnaise, anyone?

And the scale says: At the end of the 2nd week of the program, Shore Regional Health is more than 170 pounds lighter!

If you are working with anyone who is on a Waist Management team, please encourage him or her (and stop bringing in donuts for the office)!