Monthly Archives: September 2016

Above & Beyond


The following reports from patients and family members reaffirm our staff’s commitment
to putting our patients’ needs first. Please take a minute to say THANKS!

We arrived at the [Dorchester] ER around 1 a.m., the receptionist attended to us immediately. By the time we sat down in the waiting area a nurse/tech came out to bring us back to the exam room.  I work at a hospital and I commented about how quickly we had been received! My boyfriend was able to stay with me the entire time, it was probably the most pleasant ER visit I’ve ever had!

The team at the Requard Center was the most professional, cohesive group I have ever dealt with. We were so impressed by multidisciplinary teamwork and the personalized care. The therapists and nurses all worked together — they knew all the medical issues and how various conditions could interact. And everybody was so kind, funny and nice — their warmth and friendliness gave me hope.

I live five minutes from the [Queenstown] Emergency Center. I went there for kidney stones twice and my doctor sends me there for scans and x-rays. I had excellent care from everyone. It’s a true blessing to have the Center and I am happy for all the test and exams and care that I have received there. Thank you.

At UM Shore Medical Center at Chestertown, all staff and doctors were excellent in their courtesy and especially their treatment!

My experience at the emergency room in Easton was great. The ED nurses and doctor took very good care of me. Then when I was admitted to the hospital, the staff on the 3rd floor unit were superb – the doctors, nurses and nurse techs.

Employee Engagement Survey Extended Five Days to Next Friday


The UMMS Employee Engagement Survey, which has been open for three weeks and was originally set to close this coming Sunday, will remain open until Friday, October 7, Dan Lessard, director of Human Resources, has announced.

Lessard reports that as of Thursday, September 29, the rate of survey participation among UM Shore Regional Health employees is 56 percent. Of the five UMMS entities for whom the survey is being conducted, UM SRH is “in the middle of the pack” in terms of participation. (The highest rate is 65 percent and the lowest is 52 percent.)

surveychallengeTHIS JUST IN! Human Resources is offering a challenge to increase survey participation! Any unit or workgroup that achieves 100 percent participation by next Friday will be treated to either a pizza party OR an ice cream party (depending on their choice. Encourage your co-workers to fill out their surveys ASAP so that your unit/work group doesn’t miss out!

“We are very encouraged by Shore Regional Health employees’ response rate so far but we really hope to reach 80 percent,” Lessard says, noting that while some departments have very high levels of participation, others are well below the overall 56 percent rate. “We really want to hear from all our team members and to have all departments well represented, whether it’s to share perceptions of challenges we face or issues that need to be addressed, or to highlight positives in our work environment.”

Lessard also emphasized the confidentiality of the survey. “The data is collected by the Advisory Board Company and we receive no identifying information from them in terms of employee responses,” he says. “The survey is a chance to be heard and to contribute to the betterment of our organization, and now there are a few more days time to complete it.”

Flu Vaccine Clinics Start October 5


Flu season is around the corner and the vaccines are offered to all UM SRH team members free of charge in clinics scheduled beginning this coming week at UM Shore Medical Centers at Chestertown, Dorchester and Easton.  See schedule below:


Pat Steele, RN gives aflu shot to Danielle Pierzynski, RN in Chestertown.

Pat Steele, RN gives a flu shot to Danielle Pierzynski, RN in Chestertown.

IMPORTANT! Be sure to bring your employee badge as it will be scanned after you get your vaccine (there will not be stickers this year).


THE WINDOW FOR RECEIVING THE FLU VACCINE CLOSES NOVEMBER 11.  Any team member who has not received the flu vaccination and does not have an approved declination will not be allowed to work after November 11.

The egg free vaccine is available only at EHS offices during drop-in hours. (Please note that during the clinics, EHS offices will be closed.)




There are many reasons, according to Nancy Bedell, manager, Employee Health Services. “We hear people say, ‘Oh, I never get the flu, and if I do, I’m tough,'” she says. “But the reality is that if you get the flu, it can lead to bronchitis or pneumonia, as well as place other people at risk for falling sick. Even if you’re super healthy, your co-workers, patients, friends or family members may not be. Getting vaccinated protects you and them getting the flu.”

Bedell also notes that while many people fear that the flu vaccine “will give them the flu,” in fact, that is not possible because the vaccine is made of dead flu viruses.

Elena Tilly, MD, gets a shot from Stacey Truitt, LPN

Elena Tilly, MD, gets a shot from Stacey Truitt, LPN

“Providing free vaccinations to our staff, physicians and volunteers is one way Shore Regional Health fulfills its mission, Creating Healthier Communities Together,” she maintains. “By getting the flu vaccine we contribute to the health of the communities we serve.”


  • If you receive the vaccine elsewhere, fax the information to EHS:  410-822-2555.
  • Be sure your name can easily be read and include your status (employee, physician, auxiliary, etc.).

The best time to get your flu vaccine is at a Flu Vaccine Clinic!



“A Message of Hope – Recovery Happens!” Draws 250 to Service, Picnic Celebrating National Recovery Month


Christ Church-Easton hosted Recovery for Shore's "Message of Hope - Recovery Happens" service and picnic celebration on September 17.

Christ Church-Easton hosted Recovery for Shore’s “Message of Hope – Recovery Happens” service and picnic celebration on September 17.

Christ Church Easton–Easton always enjoys solid attendance at its “Alive at Five” service on Saturdays at 5 p.m., but it was “standing room only” on September 17 as the church hosted Recovery for Shore’s “A Message of Hope – Recovery Happens!” celebration of National Recovery Month with a special service and free picnic supper.

The event began with the Alive at Five service, led by Christ Church Easton Rector Father Bill Ortt, which featured special testimony by Bruce Strazza, a member of Christ Church and leading figure in the local recovery community. Strazza’s testimony, presented on video on the two large screens in the front of the church, told the moving story of his journey through addiction, the loss of his older brother from a heroin overdose, his new life of service to others and his ongoing recovery. It received a standing ovation from the large and diverse crowd of individuals, couples and families as well as many treatment providers from around the Mid-Shore region.

“Here was an opportunity to show those doing the hard work of recovery that ours is a caring and supportive community — and that even in the midst of what might appear as failure to some, there always remains hope for those still struggling within the process of recovery from the disease of addiction,” noted Joe Kettinger, a member of the Christ Church Recovery Ministry. “The video of Bruce openly discussing the compelling story of his transition through the worst elements of the disease to finally discovering his recovery in the joy of spiritual peace and service to those still suffering was a  message of hope.”

The video can be seen on Youtube at this link:  Strazza also led the Alive at Five Band in the soul-stirring music for the service.

picnic-2After the service, parishioners and community members convened on the church lawn for the picnic supper provided by Recovery for Shore members and a number of local businesses, including the Washington Street Pub, Rise Up Coffee, Earth Data, Inc., and the Inn at Bartlett Pear. Several recovery resources including Dri-Dock Recovery, Mariah’s Mission Fund,

Left to right: At the picnic, Sharon Dundon, substance disorders program specialist with Shore Behavioral Health and coordinator for Recovery for Shore, chats with local resident Susan Knade and Bonnie Ball-Doerfler, drinking driver monitor II for Maryland Parole and Probation.

Left to right: At the picnic, Sharon Dundon, substance disorders program specialist with Shore Behavioral Health and coordinator for Recovery for Shore, chats with local resident Susan Knade and Bonnie Ball-Doerfler, drinking driver monitor II for Maryland Parole and Probation.

Narcotics Anonymous, Chesapeake Voyagers
and Rising Above Disease were on hand with literature and other promotional items to share with those in attendance.

Event sponsors were Shore Behavioral Health, Mariah’s Mission Fund, NCADD of MD, Cigarette Restitution Fund of the Talbot County Health Department, Queen Anne and Talbot County Health Departments, Warwick Manor, Christ Church of Easton and Chesapeake Treatment Services.


“We came away with a really great feeling about the sense of solidarity and support our community demonstrates toward those in recovery and the need for greater public awareness and funding for recovery initiatives,” says Sharon Dundon, substance disorders program specialist, Shore Behavioral Health and coordinator for Recovery for Shore. “We are so grateful to our sponsors, our food donors and our many volunteers as well as to Christ Church-Easton for helping make the Message of Hope such a wonderful evening. Our task now is to keep up the momentum and hopefully get more people informed about the escalating problem of addiction and involved in advocating for recovery resources.”

For more information about Recovery for Shore, email or visit the Recovery for Shore Facebook page.

Is 2016 an Anniversary Year for Your Service to UM Shore Regional Health?


Service Celebrations are quickly approaching. Employees  who have reached a Service Milestone or retired between September 1, 2015 – September 30, 2016 will be honored in this year’s celebrations, as follows:

Retirees and 20, 25, 30, 35, 40, 45 & 50 Year Honorees – Service Celebration Dinner, Thursday, October 20, 2016 at 5:30 p.m. Honorees are each allowed to bring one guest.

10 & 15 Year Honorees – Service Celebration Luncheon, Friday, October 21, 2016 at 11:00 a.m. Guests are not permitted.

Celebration Venue – The Milestone, 9630 Technology Drive, Easton Maryland 21601,

Please also note the following additional information:

  • Employees are to be scheduled off during their respective event.
  • Luncheon employees are not to return to work after the luncheon.  Their time is to be manually adjusted by the department. Their PAL is not to be used.
  • Managers will be invited to attend each event in which they have employees being honored. An alternative supervisor may be sent in the manager’s place should they be unable to attend. Managers who do not have an employee being honored at an event are not expected to attend.
  • Managers are asked write a short note about their retirees this year. A follow up email will be sent to Managers who have retirees in their department.
  • Presenters and speakers are needed – Volunteers are welcome! Please email Paige Martin at if you are interested.
  • This year’s awards will only include Shore Regional Health employees, i.e., CMG and Corporate employees will NOT be honored in Shore Regional Health’s Service Awards.
  • Invitations are expected to arrive at honorees’ homes within the next two weeks. if you have not received yours, email
  • Managers will be sent an invitation via email with RSVP information.
  • More information will be forthcoming in Compass. In the meantime, if you have questions, please contact Paige Martin,

Palliative Care Resources Offered to Staff and Providers through UM SRH Membership in National Organization


UM Shore Regional Health is now a member institution of the Center to Advance Palliative Care (CAPC), according to Maddie Steffens, program coordinator, UM SRH Palliative Care Program.

capc-logoCAPC is the nation’s leading resource for palliative care development and growth. As a national, member-based organization, CAPC provides hospitals, health systems, hospices, payers and other healthcare organizations with the tools, training, technical assistance and metrics needed to support successful implementation and integration of palliative care.

Some of the resources available on the CAPC website ( are:

  • Highly interactive online training in pain management and communication skills
  • Designation status in pain management and communication skills
  • Webinars and “virtual office hours” with CAPC faculty
  • Moderated discussion forum
  • Over 400 tools
  • How to Use CAPC central’ video

Getting Started Via the Member Invitation Link:

All of clinicians on the front lines of treating seriously ill patients are encouraged to participate.  If you have any questions, call Maddie Steffens, 410-822-1000, ext. 5041.


Thinking About a Job Change?


qr-croppedCheck out the new job postings at UM Shore Regional Health:  Be sure to share this link with friends and family members who may be interested in joining the UM Shore Regional Health team.

 The QR code (image at left) may be scanned with your smart phone to go directly to the site.  If you need assistance, please contact Kathy Freund, 410-822-1000, ext. 5936.

End of Summer Sale at The Gift Shop in Chestertown

Financial-Resourcessale_signThe End of Summer sale at the UM SMC at Chestertown Gift Shop is ongoing.

All beach bags, plus many more summer items are on sale now!

Gift Shop beverages, crackers, chips and candy bars will be re-priced as of Ocotber 3, 2016, as follows:

  • Sodas, candy bars and gum will be $1.25 ($1.18 +tax )
  • Chips and crackers will be $.80 ($.75+tax)

Upcoming Events: October 2016


Alzheimer’s Support

Alzheimer’s/Dementia Caregivers Support Group – Thursday, 10/20, 6-7:30pm. UM Shore Nursing & Rehab Center at Chestertown. Led by Stepha Golebieski, assistant director of nursing. Contact: 410-778-4550.

Find information about skilled nursing, inpatient rehab and respite care in Chestertown online at

Auxiliary Events

End of Summer Sale – The Gift Shop in Chestertown, Sales on summer items including ALL beach bags.

Breast Cancer Support

Transition to Wellness – Free workshops for breast cancer survivors and patients who are ending treatment.

Survivors Offering Support (SOS) – Free program pairing women who have breast cancer with mentors who are breast cancer survivors. If you need support or would like to become a mentor, call 410-822-1000, ext. 5866.

Pink Ribbon Tree Lighting Ceremony – Monday, 10/10, 5pm, UM Shore Medical Center at Easton. Sponsored by the Clark Comprehensive Breast Center. Pink ribbons will be hung in honor of those patients who were treated by the Center in the past year. The tree will serve as a month-long reminder of the friends, neighbors and loved ones whose lives have been touched by breast cancer. This tree will be lit with pink lights throughout the month.

Breast Cancer Support Group – Tuesday, 10/25, 6-7:30pm, Cancer Center, Easton. Contact: 410-822-1000, ext. 5387.

Find more information about The Breast Center’s programs and services at

Cancer Support

Cancer Support Group/Easton – Thursday, 10/6 & 10/20, 5-6:30pm, Cancer Center, Easton. Information and support for patients at any stage – diagnosis, treatment, recovery and survivorship. Contact: 443-254-5940

US TOO Prostate Cancer Support Group – Tuesday, 10/11, 6:30pm, Cancer Center, Easton. Information and support for patients at any stage – diagnosis, treatment, recovery and survivorship. Topic: Keeping Mentally and Physically Fit After Prostate Cancer.  Contact: 443-994-5792.

Look Good … Feel Better – Monday, 10/17, 10am-12pm, Cancer Center, Easton. Free ACS program for women with cancer includes hair, skin and make-up tips, samples and a visit to the wig room. Contact: 410-822-1000, ext. 5355.

Prostate Cancer Support Group –  Monday, 10/17, 7pm. UM SMC at Chestertown Conference Center. Educational forum including basic prostate information and discussion, questions/answers and sharing from prostate cancer survivors. Contact: 410-778-7668 ext. 2175.

Cancer Support Group/Chestertown – Monday, 10/24, 7pm, UM SMC at Chestertown, Education Center. Information and support for patients at any stage – diagnosis, treatment, recovery and survivorship. Contact: 410-778-7668, ext. 2175.

Find more information about cancer treatment and support services online at

Cardiopulmonary Fitness and Wellness

Save A Life, Learn CPR – Tues, 10/18, 2-4:30pm, UM Shore Medical Center at Chestertown, Conference Center. Family and Friends CPR is for those who want to learn CPR, but do not need a CPR course completion card for their job. For those interested in saving a life. RSVP: Sherrie Hill, 410-778-3300.

Childbirth & New Parent Education

Labor & Delivery Class – Saturday, 10/1, 9am-3:30pm, UM SMC at Easton, Health Education Center. Overview of maternal reproductive health; signs, symptoms and stages of labor, including pain management; techniques for a successful birth experience; cesarean delivery; and recovery after the birth. Free; register by phone, 410-822-1000 or 410-228-5511, ext. 5200.

Breastfeeding Support Group – Tuesday 10/4 & 10/18, 10-11:30am, UM SMC at Easton, 5th floor meeting room. Led by lactation consultants for new and expectant mothers. Contact: 410-822-1000 or 410-228-5511, ext. 5700.

New Mom, New Baby: Safety & CPR –Saturday, 10/15, 9am-1:30pm, UM SMC at Easton, Health Education Center. Baby topics (feeding, taking the baby’s temperature, circumcision and core care); mother topics (postpartum care, handling   stress, returning to work and birth control); and, safety topics (childproofing, immunizations, car seats, infant security, poison prevention and when to call the doctor). Free; register by phone, 410-822-1000 or 410-228-5511, ext. 5200.

Big Brother, Big Sister: Sibling Preparation – Saturday, 10/29, 9:30-11am, UM SMC at Easton, Health Education Center. Designed for children ages 3-8, includes a tour of the Birthing Center and story time or video.  Register by phone, 410-822-1000 or 410-228-5511, ext. 5200.

Find more information about Birthing Center programs and services at

Diabetes Education and Support

Diabetes Self- Management Class/Easton  –  Two sessions: Tuesday, 10/4-11-18, 9am-12pm; and Wednesday, 10/5-12-19, 1:30-4:30pm. UM SMC at Easton, UM Diabetes & Endocrinology Center. Medical information and strategies enabling patients to manage their diabetes for optimal wellness. Referral and advance registrations required. Contact: 410-822-1000, ext.5195.

Diabetes Self-Management Class/Chestertown – Tuesday, 10/4-11-18, 4:30-7:30pm, UM SMC at Chestertown Education Center. Medical information and strategies enabling patients to manage their diabetes for optimal wellness. Referral and advance registration required. Contact: 410-822-1000, ext. 5195.

Diabetes Support Group/Denton – Wednesday, 10/5, 5:30pm, St. Luke’s United Methodist Church, Denton. Led by Doris Allen, lead diabetes educator. Contact: 410-479-2161.

Diabetes Support Group/Easton — Monday, 10/10, 5:30pm, Talbot County Community Center Easton. Led by Karen Hollis, diabetes educator. Contact: 410-822-1000, ext. 5195

Diabetes Support Group/Chestertown– Tuesday, 10/25, 6:30pm, UM Shore Regional Health Chestertown. Led by Chrissy Nelson, diabetes educator. Contact 410-778-3300 ext. 2175

Diabetes Support Group/ Dorchester – Wednesday, 10/27, 5:30, Dorchester County YMCA. Contact: 410-822-1000, ext. 5195.

Find more information about diabetes treatment and support services at

Flu Shot Clinics

10/5/16  Easton  HEC rm. C&D
10/10/16 Easton HEC rm. C&D
10/11/16  Chestertown  Education Center
10/12/16 Dorchester  3rd floor Conference Rm.
10/17/16 Dorchester 3rd floor conference Rm.
10/20/16 Easton  HEC rm. A&B
10/26/16 Dorchester 3rd floor Conference Rm.
10/31/16 Chestertown  Conference Center 2nd floor
11/8/16  Easton  Out Pt. Conference Rm.

Time will be 6:30am  to 5pm for all the dates listed above

Integrative Medicine

Acupuncture, Massage, Psychotherapy and Reiki – By appointment, Mon-Fri, except holidays. Center for Integrative Medicine, Suite 300, 522 Cynwood Drive, Easton. For information about services, providers and scheduling, visit or call 410-770-9400.

Psychosocial Support

Bridge Clinic Support Group – Tuesdays, 10/4, 10/11, 10/18, 10/25, 6-7:30pm, UM SMC at Dorchester. Free, confidential support group meeting for individuals who have been hospitalized for behavioral health reasons and could benefit from assistance with issues after discharge. Varied topics based on participants’ needs. Each participant may bring one family member. Contact: 410-228-5511, ext. 2140.

Safe Sitter

Safe Sitter® Classes/Easton and Chestertown – Saturday, 10/1, 9am-4:30pm, UM SMC at Easton. Nick Rajacich Health Education Center; and Saturday, 10/29, 9am-4:30pm, UM SMC at Chestertown Education Center. Pediatric nurses teach youth ages 11-13 the basics of babysitting, including first aid and more. Cost: $40 (scholarships available). Limited seating, advance registration required. Contact: Easton, 410-822-1000, ext. 5231; Chestertown, 410-778-7668, ext. 2175.


Free Blood Pressure Screenings/Easton & Cambridge – Easton: every Tuesday and Wednesday, 9am-12pm, Diagnostic and Imaging Center. Cambridge: every Tuesday and Friday, 11am-1pm, UM SMC at Dorchester, Main Lobby. (Excluding holidays)


From a Woman’s Point of View: Nurturing Your Financial and Physical Well Being– Thursday, 10/20, 9:30-11am. Talbot Country Club. Presenters: Dr. Lakshmi Vaidyanathan, Shore Regional Palliative Care Program and Elizabeth Spurry, President Tred Avon Family Wealth. Free, but seating is limited. Register in advance by contacting Janet Andrews, 410-822-1000 ext. 5792,

Stroke Support

Mid-Shore Stroke Support Group – Thursday, 10/6, 12-2pm, UM SMC at Easton, 5th Floor, Requard Dining Room. Topic: Open forum.  Will discuss milestones and much more. Stroke survivors and family/caregivers welcome. Bring bagged lunch. Contact: 410-310-9280,

Queenstown Stroke Support Group – Tuesday, 10/25, 12pm-2pm, UM Shore Pavilion at Queenstown. Topic: Dancing with Diago.  How dancing can improve stroke recovery. Stroke survivors and family/caregivers welcome. Bring bagged lunch. Contact: 410-822-1000, ext. 5068,

SAVE THE DATES! UM SRH Service Award Celebrations — Invitations will be sent out to employees celebrating their Service Milestones in early September

Celebration Dinner — Thursday, October 205:30pm, The Milestone, 9630 Technology Dr, Easton, MD 21601. Celebrating our retirees and employees with 20, 25, 30, 35, 40, 45 & 50 years of service.

Celebration Luncheon — Friday, October 21, 11:00am, The Milestone, 9630 Technology Dr, Easton, MD 21601. Celebrating employees with 10 & 15 years of service.

Above & Beyond



The following reports from patients and family members reaffirm our staff’s commitment
to putting our patients’ needs first. Please take a minute to say THANKS!

I am writing to applaud the extraordinary care I received during a recent pulmonology appointment. My doctor recommended that I take the lung function test. I made the appointment easily and saw Pulmonology Technologist Terri Fisher. I have had these tests on several occasions before and felt that Ms. Fisher’s care was personal, effective, and professional. She immediately made me feel at ease with her kind demeanor. Additionally, she demonstrated how I was supposed to breathe during the test, which also differed from other pulmonology technologists who cared for me.

Beyond her professionalism, Ms. Fisher seemed to truly care about my test and reassured me that everyone sometimes does not breathe as deeply into the machine and that there was no “messing up”. She calmed me by telling light jokes and asking me if I understood. She acted as if I were a true contributor to my own care and a member of the team towards my continuing good health.

In short, the interaction I had with Ms. Terri Fisher was outstanding, and I am pleased that your facility was recommended to me for the care of my asthma. Kudos to Ms. Fisher!

This [new EVS High Profile Cleaning] is great! I’ve never experienced this before. I am happy that I am safe from HAI (hospital acquired infection) and see that everything in my room is being cleaned and sanitized.

Dr. Anderson [at Shore Behavioral Health] is the best psychiatrist I have had. I wish he also had a private practice! Many thanks, Dr. Anderson.

Nurse patient tech Raynette in Shore Behavioral Health made me very comfortable by putting blankets rolled up on my back.

I arrived [at Shore Emergency Center at Queenstown] about 8 p.m. and was out around 10 p.m. on Aug. 20th. Dr. Harris and the staff were wonderful.  I was in a lot of pain but they took care of me.  Thank all of you.

I talked to Vicky Downes [at UM Shore Medical Center at Chestertown], she was pleasant to talk to and covered everything about the procedure thoroughly.

2016 Arthur B. Cecil, Jr., MD, Award Finalists Announced


University of Maryland Shore Regional Health will name the recipient of the 2016 Arthur B. Cecil, Jr., MD, Award for Excellence in Health Care Improvement on October 13 at the Tidewater Inn. Dr. Cecil was the first recipient of the award, which recognized his contributions to clinical advancements and medical staff development. The Cecil Award continues the tradition of recognizing performance improvement initiatives that have a measurable effect on the quality of health care for a defined group of patients.

Each of this year’s Cecil Award finalists exemplifies Dr. Cecil’s commitment to advancing healthcare for the benefit of the community they serve. This year’s finalists include:

  • cespedes-duane_med-res

    R. Duane Cespedes, MD

    R. Duane Cespedes, MD for his commitment to and ongoing highest quality care  in our Continence and Pelvic Health Center Program that focuses on finding alternatives to surgery for urinary incontinence patients.  The program also offers state of the art Urodynamic Studies to assist in the diagnosis of conditions such as neurogenic bladders and complications from multiple sclerosis.

  • daquila-don

    Donald D’Aquila, PharmD

    Donald D’Aquila, PharmD for implementing pharmacologic therapies in the management of pain and non-pain symptoms. He has implemented numerous programs and strategies that have benefited our patients in our programs in pain management, palliative care, and surgical and cancer care.

  • kurtom-khalid_med-res

    Khalid H. Kurtom, MD, FAANS, FACS

    Khalid Kurtom, MD for his role in improving spine patient outcomes and as our regional representative to the UMMS Spine Network. As part of the UMMS Spine Network, he has been instrumental in decreasing spinal surgery patients’ length of stay, readmissions and post-procedure complications all while decreasing spinal surgery costs.

“These finalists strive every day to innovate and bring leading edge care to all the patients we serve,” says William Huffner, MD, MBA, FACEP, FACHE, chief medical officer, UM Shore Regional Health. “We are fortunate to have care team members of this caliber in our region.”

Patient Experience Initiatives Ramp Up With New Team Members


Liz Flair, Patient Experience Advocate

Liz Flair, Patient Experience Advocate

Two staff members recently have joined the Patient Experience team, Susan Coe, senior vice president, chief experience officer for UM Shore Regional Health, has announced. Elizabeth Flair began as the new patient experience advocate in early September. Although new to Patient Experience, Flair is not new to Shore Regional Health; most recently, she served nearly three years as front office coordinator for the Clark Comprehensive Breast Center, and prior to that position, she worked for Walid Kamsheh, MD at Shore Neurology and Sleep Medicine. Emily Uyttewaal, RN, who works part-time at the UM SRH Ambulatory Surgery Center, will be providing additional per diem support as a patient experience advocate.

According to Jo Anne Thomson, director, Patient Experience, the patient experience advocates will focus on “service excellence and management of the grievance process, including identifying grievance patterns and communicating with our management team to make improvements throughout the organization.”

In addition to Flair and Uyttewaal, Christine Clarke, director, leadership and organizational development for Human Resource Services of University of Maryland Medical System, will be returning to UM Shore Regional Health in a new position on the Patient Experience team, service excellence coach and trainer, in early October (Clarke’s return will be covered in a future issue of Compass.)

Flair, who has lived on the Eastern Shore since childhood, is a Washington College graduate and recently completed her MBA specializing in Health Care Management from Western Governors University. “I am excited to have the opportunity to use my education and experiences in support of the Patient Experience program at Shore Regional Health,” Flair says. “I am very passionate about supporting patients and their loved ones to resolve any issues they encounter, and about contributing to initiatives that will enable staff across our organization to provide the best experience possible for those we serve.”

The Patient Experience office hours are Monday-Friday, 7:30 a.m. – 4:00 p.m. The office is located in the suite shared with Human Resources off the main lobby in UM Shore Medical Center at Easton. “We also are planning regular office hours at Shore Medical Centers at Chestertown and Dorchester and those hours will be announced soon,” says Thomson.

The Patient Experience team is here to support you! Contact information is as follows:

Patient Experience Advocate              Elizabeth Flair                         410-829-5095 or ext, 5828

Director, Patient Experience               Jo Anne Thomson                   ext. 5724

Chief Experience Officer                      Susan Coe                               443-804-5627

Kathy Davis Honored as Everyday Hero in Chestertown



From left to right: Jack Edson, president, Chester River Hospital Center Auxiliary, Kathy Davis, and Scott Burleson, executive director, UM SMC at Chestertown.

Kathy Davis, a Chester River Hospital Center Auxiliary Board member, an in-house volunteer and a Gift Shop volunteer at UM Shore Medical Center at Chestertown, was recently recognized as an Everyday Hero by Maryann Ruehrmund – executive director of UM Chester River Health Foundation and liaison for the CRHC Auxiliary – who made a donation in her honor to the Foundation.

Ruehrmund’s gift recognizes Davis’ efficiency and hard work as a volunteer at UM SMC at Chestertown, fulfilling duties such as scheduling and rescheduling CRHC Auxiliary volunteer shifts, screening and interviewing volunteer candidates, training all new in-house volunteers and tracking volunteer hours.

“She approaches difficult situations with the utmost professionalism, is always thinking out of the box and shows extraordinary passion for her responsibilities,” says Ruehrmund. “We are so fortunate to have her as a part of our team.”

The Everyday Hero program provides patients, visitors and staff members with the opportunity to recognize and thank any member or team at UM Shore Regional Health, who made a positive difference in a visit or stay, by making a financial contribution of any size to UM Memorial Hospital Foundation or UM Chester River Health Foundation. Funds received through the Everyday Hero program are used for equipment, capital improvements and staff education in the departments in which the employees or team work.

Flu Vaccine Schedule Announced


flushot-2016-logo-1Providing free vaccinations to our staff, physicians and volunteers is one way UM Shore Regional Health fulfills its mission, “Creating Healthier Communities Together.”  Employee Health Services has been receiving some calls regarding the flu vaccine; please note the flu vaccine clinic schedule, below:

Clinic Schedule (all days, 6:30 a.m. – 5 p.m.):

10/5/16 —  UM SMC at Easton  HEC, Rooms C&D

10/10/16 — UM SMC at Easton HEC, Rooms C&D

10/11/16 — UM SMC at Chestertown Education Center

10/12/16 — UM SMC at Dorchester  3rd floor Conference Room

10/17/16 — UM SMC at Dorchester 3rd floor Conference Room

10/20/16 — UM SMC at Easton  HEC Rooms A&B

10/26/16 — UM SMC at Dorchester 3rd floor Conference Room

10/31/16 — UM SMC at Chestertown Conference Center, 2nd floor

11/8/16  — UM SMC at Easton Outpatient Conference Room

A few things to note:

  • The egg free vaccine will be available at Employee Health Services
  • You must BRING YOUR BADGE when you come to get your vaccine.
  • The last day to get your vaccine is November 11, 2016.
  • Vaccination is mandatory – declining is allowed only for religious or health reasons and documentation is required.

More information will follow in next week’s Compass and posters including the above logo will be distributed in all locations.

Environmental Services at Dorchester, Easton and Queen Anne’s Under New Management


UM Shore Regional Health has contracted with Crothall Healthcare, a national health care support services provider, to manage Environmental Services at UM Shore Medical Centers at Dorchester and Easton, and at UM Shore Emergency Center at Queenstown. Founded in 1991, Crothall provides a variety of health care support services for 1,200 clients in 44 states.


Jonathan Kelley, new director of EVS for UM Shore Medical Centers at Dorchester and Easton and UM Shore Emergency Center at Queenstown

Under the auspices of Crothall, a new director of Environmental Services, Jonathan Kelley, has been appointed. Kelley, who most recently directed environmental services at Carroll Hospital in Westminster, Maryland, reports to Bob Frank, UM SRH senior vice president of Operations. (EVS services at UM Shore Medical Center at Chestertown continue to be managed by HCS and directed on-site by Sandy Carino.)

Reporting to Kelley as on-site operations manager for UM SMC at Dorchester will be Nadine Houston; an on-site operations manager for UM SMC at Easton and Shore Emergency Center at Queenstown will be named and announced in the near future. Kelley, who is a native of Salisbury, started this past Monday and is working out of the EVS office on the north side of UM SMC at Easton (adjacent to the employee parking lot).

According to Bob Frank, progress is well under way in improving the cleanliness of the hospitals and the emergency center. “We are excited that Crothall is here and implementing a very sound, structured approach to hospital cleanliness that is sure to improve our patient satisfaction scores,” he says.  The Crothall approach includes several initiatives, including:

High Profile Cleaning (HPC) – A standardized cleaning system that is designed to reduce the incidence of hospital-acquired infections and improve patient satisfaction by through increased staff accessibility and through sanitizing high-touch surfaces. Tent cards are placed in the patient’s rooms to inform them that HPC has been completed. (Crothall’s philosophy is that the first two seconds of an EVS associate’s encounter with a patient present an opportunity to make a lasting, positive first impression. The company’s “defining moments” strategy addresses appearance, verbal and no-verbal communication, behaviors and interactions –all focused on driving patient satisfaction.)

EVS Training – EVS staff at the three facilities are undergoing Crothall training on a variety of safety topics, including blood borne pathogens, needle stick prevention, standard precautions, hand washing, waste handling, electrical and fire safety, injury prevention, incident reporting, hazardous communication and safe chemical usage

 HCAHPS Strategy – changing people’s perceptions of the importance of cleanliness in the health care environment through the HPC program

ABS’s Floor Care and Carpet Care – a 12-week cycle of proactive floor cleaning projects that include scrubbing and waxing using hospital-approved chemicals. The schedule has been circulated to managers; any managers with concerns regarding the schedule or the chemicals, may contact Kelley at ext. 5398,

Picture-Perfect Program – One-on-one training that educates staff in the proper way to set a room for the next patient is now in progress at all three facilities

“The Environmental Services Department is committed to providing a clean, aseptic and pleasant environment for all guests, visitors, staff and physicians through a proactive EVS program, says Kelley. “If at any time you feel an area is not receiving the attention it needs, please feel free to us know. In the meantime, we appreciate all the staff’s cooperation that is imperative to the success of our program.”