Monthly Archives: September 2016

Above & Beyond


The following reports from patients and family members reaffirm our staff’s commitment
to putting our patients’ needs first. Please take a minute to say THANKS!

We arrived at the [Dorchester] ER around 1 a.m., the receptionist attended to us immediately. By the time we sat down in the waiting area a nurse/tech came out to bring us back to the exam room.  I work at a hospital and I commented about how quickly we had been received! My boyfriend was able to stay with me the entire time, it was probably the most pleasant ER visit I’ve ever had!

The team at the Requard Center was the most professional, cohesive group I have ever dealt with. We were so impressed by multidisciplinary teamwork and the personalized care. The therapists and nurses all worked together — they knew all the medical issues and how various conditions could interact. And everybody was so kind, funny and nice — their warmth and friendliness gave me hope.

I live five minutes from the [Queenstown] Emergency Center. I went there for kidney stones twice and my doctor sends me there for scans and x-rays. I had excellent care from everyone. It’s a true blessing to have the Center and I am happy for all the test and exams and care that I have received there. Thank you.

At UM Shore Medical Center at Chestertown, all staff and doctors were excellent in their courtesy and especially their treatment!

My experience at the emergency room in Easton was great. The ED nurses and doctor took very good care of me. Then when I was admitted to the hospital, the staff on the 3rd floor unit were superb – the doctors, nurses and nurse techs.

Employee Engagement Survey Extended Five Days to Next Friday


The UMMS Employee Engagement Survey, which has been open for three weeks and was originally set to close this coming Sunday, will remain open until Friday, October 7, Dan Lessard, director of Human Resources, has announced.

Lessard reports that as of Thursday, September 29, the rate of survey participation among UM Shore Regional Health employees is 56 percent. Of the five UMMS entities for whom the survey is being conducted, UM SRH is “in the middle of the pack” in terms of participation. (The highest rate is 65 percent and the lowest is 52 percent.)

surveychallengeTHIS JUST IN! Human Resources is offering a challenge to increase survey participation! Any unit or workgroup that achieves 100 percent participation by next Friday will be treated to either a pizza party OR an ice cream party (depending on their choice. Encourage your co-workers to fill out their surveys ASAP so that your unit/work group doesn’t miss out!

“We are very encouraged by Shore Regional Health employees’ response rate so far but we really hope to reach 80 percent,” Lessard says, noting that while some departments have very high levels of participation, others are well below the overall 56 percent rate. “We really want to hear from all our team members and to have all departments well represented, whether it’s to share perceptions of challenges we face or issues that need to be addressed, or to highlight positives in our work environment.”

Lessard also emphasized the confidentiality of the survey. “The data is collected by the Advisory Board Company and we receive no identifying information from them in terms of employee responses,” he says. “The survey is a chance to be heard and to contribute to the betterment of our organization, and now there are a few more days time to complete it.”

Flu Vaccine Clinics Start October 5


Flu season is around the corner and the vaccines are offered to all UM SRH team members free of charge in clinics scheduled beginning this coming week at UM Shore Medical Centers at Chestertown, Dorchester and Easton.  See schedule below:


Pat Steele, RN gives aflu shot to Danielle Pierzynski, RN in Chestertown.

Pat Steele, RN gives a flu shot to Danielle Pierzynski, RN in Chestertown.

IMPORTANT! Be sure to bring your employee badge as it will be scanned after you get your vaccine (there will not be stickers this year).


THE WINDOW FOR RECEIVING THE FLU VACCINE CLOSES NOVEMBER 11.  Any team member who has not received the flu vaccination and does not have an approved declination will not be allowed to work after November 11.

The egg free vaccine is available only at EHS offices during drop-in hours. (Please note that during the clinics, EHS offices will be closed.)




There are many reasons, according to Nancy Bedell, manager, Employee Health Services. “We hear people say, ‘Oh, I never get the flu, and if I do, I’m tough,'” she says. “But the reality is that if you get the flu, it can lead to bronchitis or pneumonia, as well as place other people at risk for falling sick. Even if you’re super healthy, your co-workers, patients, friends or family members may not be. Getting vaccinated protects you and them getting the flu.”

Bedell also notes that while many people fear that the flu vaccine “will give them the flu,” in fact, that is not possible because the vaccine is made of dead flu viruses.

Elena Tilly, MD, gets a shot from Stacey Truitt, LPN

Elena Tilly, MD, gets a shot from Stacey Truitt, LPN

“Providing free vaccinations to our staff, physicians and volunteers is one way Shore Regional Health fulfills its mission, Creating Healthier Communities Together,” she maintains. “By getting the flu vaccine we contribute to the health of the communities we serve.”


  • If you receive the vaccine elsewhere, fax the information to EHS:  410-822-2555.
  • Be sure your name can easily be read and include your status (employee, physician, auxiliary, etc.).

The best time to get your flu vaccine is at a Flu Vaccine Clinic!



“A Message of Hope – Recovery Happens!” Draws 250 to Service, Picnic Celebrating National Recovery Month


Christ Church-Easton hosted Recovery for Shore's "Message of Hope - Recovery Happens" service and picnic celebration on September 17.

Christ Church-Easton hosted Recovery for Shore’s “Message of Hope – Recovery Happens” service and picnic celebration on September 17.

Christ Church Easton–Easton always enjoys solid attendance at its “Alive at Five” service on Saturdays at 5 p.m., but it was “standing room only” on September 17 as the church hosted Recovery for Shore’s “A Message of Hope – Recovery Happens!” celebration of National Recovery Month with a special service and free picnic supper.

The event began with the Alive at Five service, led by Christ Church Easton Rector Father Bill Ortt, which featured special testimony by Bruce Strazza, a member of Christ Church and leading figure in the local recovery community. Strazza’s testimony, presented on video on the two large screens in the front of the church, told the moving story of his journey through addiction, the loss of his older brother from a heroin overdose, his new life of service to others and his ongoing recovery. It received a standing ovation from the large and diverse crowd of individuals, couples and families as well as many treatment providers from around the Mid-Shore region.

“Here was an opportunity to show those doing the hard work of recovery that ours is a caring and supportive community — and that even in the midst of what might appear as failure to some, there always remains hope for those still struggling within the process of recovery from the disease of addiction,” noted Joe Kettinger, a member of the Christ Church Recovery Ministry. “The video of Bruce openly discussing the compelling story of his transition through the worst elements of the disease to finally discovering his recovery in the joy of spiritual peace and service to those still suffering was a  message of hope.”

The video can be seen on Youtube at this link:  Strazza also led the Alive at Five Band in the soul-stirring music for the service.

picnic-2After the service, parishioners and community members convened on the church lawn for the picnic supper provided by Recovery for Shore members and a number of local businesses, including the Washington Street Pub, Rise Up Coffee, Earth Data, Inc., and the Inn at Bartlett Pear. Several recovery resources including Dri-Dock Recovery, Mariah’s Mission Fund,

Left to right: At the picnic, Sharon Dundon, substance disorders program specialist with Shore Behavioral Health and coordinator for Recovery for Shore, chats with local resident Susan Knade and Bonnie Ball-Doerfler, drinking driver monitor II for Maryland Parole and Probation.

Left to right: At the picnic, Sharon Dundon, substance disorders program specialist with Shore Behavioral Health and coordinator for Recovery for Shore, chats with local resident Susan Knade and Bonnie Ball-Doerfler, drinking driver monitor II for Maryland Parole and Probation.

Narcotics Anonymous, Chesapeake Voyagers
and Rising Above Disease were on hand with literature and other promotional items to share with those in attendance.

Event sponsors were Shore Behavioral Health, Mariah’s Mission Fund, NCADD of MD, Cigarette Restitution Fund of the Talbot County Health Department, Queen Anne and Talbot County Health Departments, Warwick Manor, Christ Church of Easton and Chesapeake Treatment Services.


“We came away with a really great feeling about the sense of solidarity and support our community demonstrates toward those in recovery and the need for greater public awareness and funding for recovery initiatives,” says Sharon Dundon, substance disorders program specialist, Shore Behavioral Health and coordinator for Recovery for Shore. “We are so grateful to our sponsors, our food donors and our many volunteers as well as to Christ Church-Easton for helping make the Message of Hope such a wonderful evening. Our task now is to keep up the momentum and hopefully get more people informed about the escalating problem of addiction and involved in advocating for recovery resources.”

For more information about Recovery for Shore, email or visit the Recovery for Shore Facebook page.

Is 2016 an Anniversary Year for Your Service to UM Shore Regional Health?


Service Celebrations are quickly approaching. Employees  who have reached a Service Milestone or retired between September 1, 2015 – September 30, 2016 will be honored in this year’s celebrations, as follows:

Retirees and 20, 25, 30, 35, 40, 45 & 50 Year Honorees – Service Celebration Dinner, Thursday, October 20, 2016 at 5:30 p.m. Honorees are each allowed to bring one guest.

10 & 15 Year Honorees – Service Celebration Luncheon, Friday, October 21, 2016 at 11:00 a.m. Guests are not permitted.

Celebration Venue – The Milestone, 9630 Technology Drive, Easton Maryland 21601,

Please also note the following additional information:

  • Employees are to be scheduled off during their respective event.
  • Luncheon employees are not to return to work after the luncheon.  Their time is to be manually adjusted by the department. Their PAL is not to be used.
  • Managers will be invited to attend each event in which they have employees being honored. An alternative supervisor may be sent in the manager’s place should they be unable to attend. Managers who do not have an employee being honored at an event are not expected to attend.
  • Managers are asked write a short note about their retirees this year. A follow up email will be sent to Managers who have retirees in their department.
  • Presenters and speakers are needed – Volunteers are welcome! Please email Paige Martin at if you are interested.
  • This year’s awards will only include Shore Regional Health employees, i.e., CMG and Corporate employees will NOT be honored in Shore Regional Health’s Service Awards.
  • Invitations are expected to arrive at honorees’ homes within the next two weeks. if you have not received yours, email
  • Managers will be sent an invitation via email with RSVP information.
  • More information will be forthcoming in Compass. In the meantime, if you have questions, please contact Paige Martin,

Palliative Care Resources Offered to Staff and Providers through UM SRH Membership in National Organization


UM Shore Regional Health is now a member institution of the Center to Advance Palliative Care (CAPC), according to Maddie Steffens, program coordinator, UM SRH Palliative Care Program.

capc-logoCAPC is the nation’s leading resource for palliative care development and growth. As a national, member-based organization, CAPC provides hospitals, health systems, hospices, payers and other healthcare organizations with the tools, training, technical assistance and metrics needed to support successful implementation and integration of palliative care.

Some of the resources available on the CAPC website ( are:

  • Highly interactive online training in pain management and communication skills
  • Designation status in pain management and communication skills
  • Webinars and “virtual office hours” with CAPC faculty
  • Moderated discussion forum
  • Over 400 tools
  • How to Use CAPC central’ video

Getting Started Via the Member Invitation Link:

All of clinicians on the front lines of treating seriously ill patients are encouraged to participate.  If you have any questions, call Maddie Steffens, 410-822-1000, ext. 5041.


Thinking About a Job Change?


qr-croppedCheck out the new job postings at UM Shore Regional Health:  Be sure to share this link with friends and family members who may be interested in joining the UM Shore Regional Health team.

 The QR code (image at left) may be scanned with your smart phone to go directly to the site.  If you need assistance, please contact Kathy Freund, 410-822-1000, ext. 5936.