Thanks to the commitment and dedication of our physicians and other medical providers, team members, volunteers, Board members, UMMS colleagues and donors, University of Maryland Shore Regional Health has achieved much success over the past year. We completed and launched our new strategic plan and new mission of Creating Healthier Communities Together, which reaffirms our commitment to providing accessible, quality health care to the residents of our five-county region, with the support of our multiple community partners and care providers.
In 2014, Shore Regional Health established five goals to help us achieve our mission and vision, which is to be the region’s leader in patient centered health care. Those goals are Patients First – creating exceptional quality, safety and patient experience; Innovation and Clinical Integration – leading the way in innovative and integrated care delivery; Access to Care – enhancing access to clinical services throughout the region; Team Strength – supporting the efforts of highly engaged team members and physician partners; and Financial Resources – achieving consistently strong financial performance in support of the mission.
As a team, we have worked hard this year to meet our goals. We have continued to provide our patients with exceptional quality care at all of our inpatient and outpatient facilities throughout the region. To ensure that our patients are safe and have positive experiences while in our care, patient safety rounds were implemented this year as was the Patient Experience Team.
In 2014, we were successful in the implementation of the eCare system, a telemedicine program that enables critical care physicians and nurses at University of Maryland Medical Center in Baltimore to help oversee the care of intensive care patients at University of Maryland Shore Medical Centers at Chestertown, Dorchester and Easton. eCare is just one example of how we have worked to provide innovative and integrated care to our patients. Additionally, Shore Regional Health realized a unified medical staff this year, the members of which have great expertise in their fields.
In conjunction with our affiliate, Shore Medical Group, we welcomed a number of highly skilled physicians to our integrated medical staff. Dr. Anna Ahn, Dr. Lola Famuyiwa, Dr. Greg Oliver and Dr. Peyman Otmishi of Shore Pulmonary Care joined Shore Medical Group, as did Dr. Andrew Pelczar of Shore Surgical Care, Dr. Benjamin Remo of Chesapeake Cardiology, Dr. Susan Ross of Shore Family Practice in Chestertown, Dr. Katherine Cook of Shore Family Medicine in Denton, Dr. Archana Leon-Guerrero, Dr. Justin Wade and Dr. Manjula Borge of Shore Behavioral Health, and Dr. Gina Exantus-Bernard of Shore Pediatrics – Cambridge. Shore Medical Group also welcomed numerous other providers including Karen Montella, PA, of Chesapeake Cardiology, Trish Lemay, CRNP, of Shore Neurology and Sleep Medicine, Gail Shorter, CRNP, of the Comprehensive Pain Center, Jill Burgholzer, CRNP, of Shore Behavioral Health, Sharon Stagg, CRNP, of Palliative Care, Jennifer Dyott, CRNP, of the Comprehensive Breast Center, and Shirley Seward, CRNP, of Shore Convenient Care at Denton. Shore Regional Health also welcomed several new members to our senior leadership team including Michele Wilson, vice president of Physicians Services; Susan Coe, vice president of Human Resources; JoAnne Hahey, chief financial officer; and most recently, Robert Frank, senior vice president of operations, all of whom have brought tremendous experience and skills to the organization.
As we strive to provide access to care throughout our region, in 2014, our organization celebrated the completion of multiple projects including the Emergency Department at UM Shore Medical Center at Chestertown, the Surgery Center at Queenstown and Shore Medical Pavilion at Dorchester, all of which have helped us to enhance the services we are able to provide in our local communities.
While UM Shore Regional Health has been invested in the expansion and development of many facilities throughout the region, it is also committed to the expansion of health care programs and services in the counties it serves. Since spring, Roberta J. Lilly, MD, MPH, FACS, medical director of UM Shore Regional Health’s Comprehensive Breast Center at UM Shore Medical Center at Easton, has been providing breast health services to the women of Kent and Queen Anne’s Counties at two additional clinic locations. Dr. Lilly is now seeing patients at UM Shore Medical Pavilion at Queenstown and at the Eleanor and Ethel Leh Women’s Center, located at UM Shore Medical Center at Chestertown. The presence of breast health and diagnostic services in those areas are better enabling women to receive expert consultation and care closer to home.
Diabetes and endocrinology services are also now available in the Medical Services Building at UM Shore Medical Center at Chestertown. Dr. Kenneth Patrick Ligaray, medical director of University of Maryland Center for Diabetes and Endocrinology at Shore Regional Health, and Dr. Faustino Macuha, both board-certified endocrinologists, have been treating patients in Kent County since spring, providing patients with another treatment location in addition to the Center’s primary location at UM Shore Medical Center at Easton.
Shore Convenient Care at Denton saw much success in its first year of operation and continues to break records of the number of patients seen each day. This expansion of health care services has proven to be a great resource to the residents of Caroline County and beyond.
University of Maryland Shore Medical Centers at Dorchester and Easton achieved Magnet® redesignation from the American Nurses Credentialing Center (ANCC). This was a tremendous accomplishment for our organization as only seven percent of all registered hospitals in the United States have achieved Magnet Recognition® status and there are only 401 Magnet® designated hospitals worldwide. Shore Medical Centers at Dorchester and Easton are two of the six hospitals in the State of Maryland that are Magnet® designated. Shore Medical Center at Chestertown has begun the journey to Magnet Designation® and will be included in the reapplication process that concludes in 2018.
This year, the Comprehensive Breast Center, under the leadership of Dr. Roberta J. Lilly, was granted a three-year, full accreditation designation by the National Accreditation Program for Breast Centers (NAPBC), a program administered by the American College of Surgeons. Accreditation by the NAPBC is a prestigious honor as it is only given to those centers that have voluntarily committed to provide the highest level of quality breast care and that undergo a rigorous evaluation process and review of their performance.
All of our successes over the course of this year have led to strong financial performance in fiscal year 2014 and we are off to a good start so far in fiscal year 2015.
As we look forward to the coming year, we see many opportunities for growth and development on the horizon. Over the next several months, we will see significant progress in the renovation of the new Shore Medical Pavilion at Easton, which is scheduled to be open by summer, 2015. The relocation of many of our medical specialists to the Pavilion will better enable the patients we serve to access quality health care services in one centralized location. Additionally, we will begin renovation of the Diagnostic and Imaging Center in Easton, which will also provide expanded space for the Comprehensive Breast Center.
Thank you for your commitment to Shore Regional Health, the high quality care and compassion you provide to the patients we serve and the service you offer to our region. Each of you makes our organization the successful, first-rate provider of health care that it is. Thank you for your continued participation in our team member forums and for your feedback on how we can better achieve our mission of Creating Healthier Communities Together. I wish you and your loved ones a joyous holiday season and a new year that brings an abundance of health, happiness and success to all. I am very much looking forward to a successful 2015.
University of Maryland Shore Regional Health celebrated the opening of its new facility for outpatient surgery, UM Shore Surgery Center at Queenstown, located at Shore Medical Pavilion on Shoreway Drive.
“This is an exciting day for Shore Regional Health and it’s the result of a strong, vital partnership we have with our partners in Queen Anne’s County,” said UM Shore Regional Health President and CEO Ken Kozel, MBA, FACHE. “True to our mission of creating healthier communities together, this facility provides the residents of our region more options for their health care close to home.”
University of Maryland Shore Surgery Center at Queenstown will provide a range of outpatient surgery options for leading medical specialists and their patients throughout the region.
The 11,000-square-foot Surgery Center at Queenstown has one general purpose surgery suite and three procedure rooms, outfitted with the latest generation equipment for numerous procedures. Patient services at the Surgery Center include a range of specialties including orthopedics, gastroenterology, urology, pain management and general surgery.
The types of procedures that can be done at the center include hernia repairs, arthroscopies, prostate biopsies and colonoscopies, among others.
University of Maryland Medical System President and CEO Robert Chrencik, MBA, CPA, noted the project is part of a long-term partnership with Queen Anne’s County to provide residents better access to health care, along with UM Shore Medical Pavilion and the adjacent UM Shore Emergency Center at Queenstown.
“The Shore Surgery Center at Queenstown represents the University of Maryland Medical System’s continued commitment to the communities in the five-county region served by Shore Regional Health,” Chrencik said, adding that the project was completed on time and on budget.
The $7 million Surgery Center was designed by the architectural firm Hord Coplan Macht Inc. of Baltimore. Leach Wallace Associates of Elkridge, Md., served as engineering consultants. General contractor for the project was The Whiting-Turner Contracting Co.
Penny Pink, MSN, RN, director of surgical and ambulatory services, commended the construction team and also thanked Lauren Wade, RN, BSN, Manager, sterile processing and OR materials, for her role in the development of the Surgery Center. Pink also introduced the team that will work at the Surgery Center: Jacqueline Mowbray, MHA, BSN, RN — manager; Gail Gilless-Pardoe, RN — clinical coordinator; and Jennifer Williamson — secretary/receptionist.
Attendees were impressed by the spacious, high-tech facility, which is expected to see its first procedures in early 2015.
Ten members of the staff at UM Shore Medical Center at Chestertown were recently recognized as Everyday Heroes for their compassion and professionalism during a true, life and death emergency.
Nominated by Maryann Ruehrmund, CFRE, executive director of the UM Chester River Health Foundation, she wrote:
“I was recently visiting the Emergency Department when a call came in from a volunteer EMS team, announcing it was seven minutes out with a person in full arrest, not breathing on her own and no heart rate. CPR was ongoing in transit.
As a fan of most of the TV series involving hospitals and ERs, I thought, well, I’m going to stay out of the way but watch and see how this kind of emergency is truly dealt with.
A well-rehearsed, large cast of characters began meaningfully moving into place, gathering supplies, some in the room some outside. It was obvious that everyone knew exactly what to do, where to be and what they needed.
What I observed was so calm, organized and purposeful – nothing like a TV drama with loud voices and unnecessary fast, confusing movements. Thinking about it after, what I observed truly was a 15-minute symphony of highly trained medical professionals at their best!
The staff working that morning epitomize what I believe are Everyday Heroes. I was humbled by them. I know no better way to say “thank you for what you do,” — and to tell you how much you are appreciated by so many, than to nominate this team for this recognition.”
The Everyday Hero program provides patients, visitors and staff members with the opportunity to recognize and thank any member or team at UM Shore Regional Health, who made a positive difference in a visit or stay, by making a financial contribution of any size to the UM Chester River Health Foundation. Funds received are used for equipment, capital improvements and staff education in the departments in which the employees or team work.
Roberta J. Lilly, MD, MPH, FACS, medical director of the Comprehensive Breast Center at UM Shore Regional Health, was recently presented with the 2015 Medical Professional Award for the Colors of Cancer. Dr. Lilly, who is being recognized for her contributions to the care of cancer patients, will be honored at the Colors of Cancer event to be held on March 28, 2015 at the Tred Avon Yacht Club in Oxford. Pictured are Michele Williams, NP, MSN, BSN, RN-BC, OCN, chairperson for the 2015 Colors of Cancer Committee, Dr. Lilly and Julia Foxwell, American Cancer Society representative. For additional information about the upcoming Colors of Cancer event, contact Williams at 410-822-1000, ext. 5881.
Congratulations, Dr. Lilly!
The Dorchester General Hospital Foundation recently kicked off its 2014 Appeal, which will benefit the Balance Center at University of Maryland Shore Regional Health, located on Sunburst Highway in Cambridge. Funds raised from this year’s appeal will be used to support the purchase of new balance assessment equipment.
The current equipment provides interactive technology, which enables rehabilitation professionals to assess patients’ sensory and voluntary motor components for balance control. It assists staff in accurately identifying underlying impairments – including sensory impairments, motor impairments and functional limitations – which allows for developing more effective treatment plans.
“In 2007, the Foundation supported the opening of the Balance Center by funding this state-of-the-art technology, which then carried a price tag of $100,000,” comments Ida Jane Baker, Foundation president. “Over the past seven years the technology’s hardware and software have begun to be obsolete, and in the last year, usage of this equipment has further increased by 21%, making it necessary for it to be replaced. Our goal is to fund the latest version of the balance evaluation technology, which provides excellent improvements and now costs $150,000.”
“Since opening its doors, the Balance Center has served almost 2000 patients, coming from various locations throughout the Eastern Shore and other parts of Maryland,” remarks William Roth, senior director of comprehensive rehab care for UM Shore Regional Health. “We sincerely appreciate the outstanding generosity and support of our local community, which enables our staff to provide the most leading-edge care to our patients in need of balance training and other rehabilitative therapies.”
For additional information or to make a donation to the 2014 Appeal supporting University of Maryland Shore Regional Health’s Balance Center, contact Ida Jane Baker, Foundation president at 410-228-8182 or Dorchester General Hospital Foundation P.O. Box 439 Cambridge, MD 21613.
The staff of Shore Home Care and Shore Wellness Partners have gone all out to make sure that 18 clients and families identified as in need will have a bright Christmas. As shown above, dozens of gifts, and also food items have been purchased and donated by SHC and SWP stafff and brought into their office at 121 Federal Street. The donations are being distributed this week. Special thanks to Sarah Hopkins, LSCW-C, and Trish Focht, RN, for leading this project.
University of Maryland Memorial Hospital Foundation recently kicked off its 2014 Year End Appeal which will benefit the Comprehensive Breast Center at University of Maryland Shore Regional Health. Funds raised from this year’s appeal will be used to support the purchase of new ultrasound equipment used in detecting breast cancer.
“In 2011, according to the Center for Disease Control, 220,097 women and 2,078 men were diagnosed with breast cancer in the United States,” comments Roberta Lilly, MD, MPH, FACS, medical director of the Comprehensive Breast Center at University of Maryland Shore Regional Health. “Funds raised by the Foundation will help purchase ultrasound equipment, which is used in conjunction with diagnostic mammography to potentially reveal tumors not detected with a mammogram. This technology is critical in the early detection and treatment of breast cancer and can also be used to detect enlarged lymph nodes or guide a needle to perform biopsies.”
“We are most grateful for the generous support of our community members which will enable Dr. Lilly and her team at the Comprehensive Breast Center to continue to provide first-class care to our family members, friends and neighbors when they find themselves in need of breast health services,” remarks F. Graham Lee, vice president for philanthropy, UM Shore Regional Health. “This ultrasound equipment – which costs $160,000 – will further enhance the care provided at our Breast Center and will ultimately help to save lives.”
University of Maryland Memorial Hospital Foundation is a private, nonprofit organization serving the fundraising needs of University of Maryland Shore Medical Center at Easton and UM Shore Regional Health. Through its philanthropic efforts, the Foundation supports UM Shore Regional Health’s ability to provide quality healthcare to the local community by contributing to hospital programs and services.
For additional information or to make a donation to the 2014 Year End Appeal supporting University of Maryland Shore Regional Health’s Comprehensive Breast Center, contact Pat O’Shea, director of development, at 410-822-1000, ext. 5915 or e-mail email@example.com. All tax deductible contributions should be mailed to UM Memorial Hospital Foundation, P.O. Box 1846, Easton, MD 21601.
In health care systems across the country, palliative care is gaining more attention as an important service that benefits patients with chronic and serious illness, and that many primary care physicians and specialists could use more support in providing.
Palliative Care is a comprehensive system of care delivery provided by an interdisciplinary team. Under the medical direction of Lakshmi Vaidyanathan, MD, the UM Shore Regional Health Palliative Care Program provides palliative care services to inpatients at all three campuses – Chestertown, Dorchester and Easton. The goal of the program is to improve the quality of life for patients/families living with a chronic or serious illness. Palliative care can be provided during any stage of illness in conjunction with curative and traditional medical care. Emphasis is on:
- Patient centered care
- Aligning goals of care with treatment options
- Reinforcement of education and promoting communication across the continuum of care
- Advanced care planning, and
- Expert symptom management to include physical, psychosocial and spiritual
Core members of the Shore Regional Palliative Care Team met in early December to further develop the regional palliative care program. Led by Christine Clark, MA, ACC, Director of Organization and Workforce Development for UM Shore Regional Health, the team focused on identifying the elements needed to create a successful plan of growth for the Palliative Care Program and to ensure that it is designed to meet the full complement of community needs.
“Our planning retreat was really a great start for the team,” notes Cindy Bach, Director of Chester River Home Care. “We talked about a number of big-picture issues and identified critical factors that must be accommodated by the Palliative Care program design. It’s important that the program benefits patients but also supports primary care providers and specialists — who are by necessity, focused on treating the disease process — by offering care options that will help improve the patient’s quality of life.”
More information about Palliative Care at Shore Regional Health may be obtained by contacting Madeline Steffens, RN, BSN, CHPN, Clinical Coordinator, 410-778-1049, firstname.lastname@example.org
Two members of the UM Shore Regional Health spiritual care team have received their certification as Clinical Chaplains from the College of Pastoral Supervision and Psychotherapy. Maggie Mayo, Staff Chaplain and Palliative Care Chaplain, and Rabbi Arnold J. Bienstock, Volunteer Chaplain at UM Shore Medical Centers at Dorchester and Easton, received their certifications in November.
Bienstock serves as Rabbi of the Beth Israel Congregation in Salisbury.