Monthly Archives: April 2014

Comprehensive Breast Center Receives National Accreditation

University of Maryland Shore Regional Health is pleased to announce that its Comprehensive Breast Center, under the leadership of Roberta J. Lilly, MD, MPH, FACS, has been granted a three-year, full accreditation designation by the National Accreditation Program for Breast Centers (NAPBC), a program administered by the American College of Surgeons.

Accreditation by the NAPBC is only given to those centers that have voluntarily committed to provide the highest level of quality breast care and that undergo a rigorous evaluation process and review of their performance.  During the survey process, the center must demonstrate compliance with standards established by the NAPBC for treating women who are diagnosed with the full spectrum of breast disease.  The standards include proficiency in the areas of center leadership, clinical management, research, community outreach, professional education, and quality improvement.  A breast center that achieves NAPBC accreditation has demonstrated a firm commitment to offer its patients every significant advantage in their battle against breast disease.

The NAPBC is a consortium of professional organizations dedicated to the improvement of the quality of care and monitoring of outcomes of patients with diseases of the breast.  This mission is pursued through standard-setting, scientific validation, and patient and professional education.  Its board membership includes professionals from 20 national organizations that reflect the full spectrum of breast care.

Receiving care at a NAPBC-accredited center ensures that a patient will have access to: comprehensive care, including a full range of state-of-the-art services; a multidisciplinary team approach to coordinate the best treatment options; information about ongoing clinical trials and new treatment options; and, most importantly, quality breast care close to home.

The Comprehensive Breast Center at UM Shore Regional Health, which is located at University of Maryland Shore Medical Center at Easton, provides a broad range of diagnostic and treatment options including diagnostic mammography; breast ultrasound; breast MRI; stereotactic core biopsies; ultrasound-guided biopsies; breast MRI-guided biopsies; fine needle aspirations; and surgical care for all benign and malignant diseases of the breast.  Patients also have access to a resource center with Internet access and information on the latest research and clinical trials in addition to the Wellness for Women breast screening program and the Survivors Offering Support program.

As an outreach program of the Comprehensive Breast Center, Dr. Lilly Roberta Lilly, the Center’s medical director, also provides clinic services in Queen Anne’s County at University of Maryland Shore Medical Pavilion at Queenstown and in Kent County at the Eleanor and Ethel Leh Women’s Center, located at University of Maryland Shore Medical Center at Chestertown.

Dr. Lilly has fellowship training in surgical oncology of the breast.  She is board certified by the American Board of Surgeons and is a Fellow of the American College of Surgeons.  She works closely with Jennifer S. Dyott, MSN, CRNP and other members of the Comprehensive Breast Center’s staff to provide care for the full array of benign and malignant breast diseases.

“Our expert team at Shore Regional Health’s Comprehensive Breast Center, which includes Dr. Lilly, our seasoned radiologists and the Center’s staff, could not be more proud of the quality breast care that we are able to provide the women of our region,” comments Brian Leutner, director of Oncology Services for UM Shore Regional Health.  “Having earned the NAPBC accreditation is a tremendous honor and is a testament to the state-of-the-art care and genuine compassion that Dr. Lilly and the team are providing each and every patient that we serve.”

“This NAPBC accreditation is a wonderful honor,” remarks Roberta Lilly, MD, MPH, FACS, Breast Center medical director.   “I see it as the outward proof of our internal commitment to top notch breast care here on the Eastern Shore.”

Lilly continues, “High quality breast care is not the result of just one person but literally involves dozens of people at all levels– from receptionists, nurses, physical therapists, pharmacists, social workers, nurses, x-ray technicians, oncologists, pathologists, radiologists – to hospital and practice administrators, all with a focus on  providing highest quality, compassionate, breast care. I consider myself to be lucky to be among them.”

For more information about the National Accreditation Program for Breast Centers, visit their web site at www.accreditedbreastcenters.org.  Information about the Comprehensive Breast Center at UM Shore Regional Health can be found at umshoreregional.org or by calling 410-820-9400.

Congratulations to Dr. Lilly and the entire team at the Comprehensive Breast Center for this tremendous accomplishment!

Annual Award Candidates Announced

Nominees for the Third Annual Nursing Excellence Awards for UMSMC at Easton and UMSMC at Dorchester have been announced, as have the nominees for Nurse of the Year and Unsung Hero awards at UMSMC at Chestertown.

Congratulations to the nursing staffs of the Critical Care Unit at UMSMC at Dorchester, Shore Home Care and Hospice, and the Joint Replacement Center who share the honor of being the unit nominations for this year. Kudos also to this year’s individual nominees (listed below) who will join the unit nominees at the awards dinner on April 30.

Lisa Asplen, RN, ASN — UMSMC at Easton, Ambulatory Surgery Center
Antoinette Baines, MSN, RN, CNL, CNOR — UMSMC at Easton, Operating Room
Ashley Baynard, BSN, RN — UMSMC at Dorchester, Emergency Department
Brandi Covey, RN, CNOR — UMSMC at Easton, Operating Room
Susan Deichert, RN — UMSMC at Dorchester, Shore Behavioral Health
Anne George, RN — UM Shore Emergency Center at Queenstown
Melissa Smith, RNC-OB — UMSMC at Easton, Birthing Center
Stacey Stanley, BSN, RN-BC — UMSMC at Dorchester, Shore Behavioral Health
Debbie Timms, RN — UMSMC at Easton Emergency Department
Pamela Turner, RN — UMSMC at Easton, Joint Replacement Center
Linda Warren, BSN, RN— UMSMC at Easton,  Birthing Center
Lauren Wilde, BSN, RN — UM Shore Emergency Center at Queenstown

At UMSMC in Chestertown, The Nurse of the Year Award and the Unsung Hero Awards will be presented on April 29 at an event in the Conference Center.

Congratulations to the following nominees:

For 2014 Nurse of the Year:

Chris Brittingham, RN, CNOR — Operating Room
Diane Heaney, RN — Intermediate Care
Lisa Eisemann, BSN, RN — Nursing Informatics
Rebecca King, BSN — EMS Liaison Nurse, Emergency Department
Sandy Prochaska, RN — Intermediate Care
Maddie Steffens, BSN — Palliative Care
Linda Suter, BSN, RN — CCRN Intensive Care Unit

For 2014 Unsung Hero:

Lisa Cleary — Surgical Technologist, Sterile Processing
Kelsey Kirby, CNA — Intensive Care Unit Maintenance Department,
Brenda Morgan — Assistant to the Director of Nursing, Patient Care Services
Pam Proud, RN — Medical Surgery
Jake Reid, BD — Chaplain

 

 

UM Shore Regional Health Celebrates Medical Laboratory Professionals Week

Laboratory staff at UM Shore Medical Center at Easton had a celebration in honor of Medical Laboratory Professionals Week on Wednesday, April 23.  Pictured are Mike D'Arcangelo, Regional Director of Laboratory Services; Jane Mitchell, Medical Technologist who was honored at the Lab's Employee of the Year; Alexandra Reese, Medical Technologist and Bonnie Niebuhr, Cytotechnologist who were both honored for perfect attendance; and Gary Shortall, Manager of Laboratory Services.

Laboratory staff at UM Shore Medical Center at Easton had a celebration in honor of Medical Laboratory Professionals Week on Wednesday, April 23. Pictured are Mike D’Arcangelo, Regional Director of Laboratory Services; Jane Mitchell, Medical Technologist who was honored at the Lab’s Employee of the Year; Alexandra Reese, Medical Technologist and Bonnie Niebuhr, Cytotechnologist who were both honored for perfect attendance; and Gary Shortall, Manager of Laboratory Services.

University of Maryland Shore Regional Health will be celebrating Medical Laboratory Professionals Week this year from April 20 through April 26.  This celebratory week is an annual recognition of the greater than 300,000 medical laboratory professionals and pathologists across the country that are essential to the success of the health care industry, performing more than 10 billion laboratory tests annually nationwide.   Another purpose of this celebratory week is to inform and educate members of the local community and other medical professionals about medical laboratory services and the impact that having such dedicated and knowledgeable professionals has on providing quality patient care, in both inpatient and outpatient settings.  Because laboratory professionals typically work behind the scenes of any health care setting, the crucial testing that they perform each day often goes unnoticed; however, they play a vital role in the diagnosis and prevention of disease.

In addition to the full-service laboratories at University of Maryland Shore Medical Centers at Chestertown, Dorchester and Easton and University of Maryland Shore Emergency Center at Queenstown, UM Shore Regional Health also provides outpatient laboratory services at 15 Sunburst Center in Cambridge; Shore Diagnostics Center at Denton at 838 S. 5th Avenue; the Diagnostic and Imaging Center at 10 Martin Court in Easton; the Roundtop Professional Building at 6602 Church Hill Road, Suite 450; Dogwood Plaza at 119-C Main Street in Galena; and University of Maryland Shore Medical Pavilion at Queenstown at 125 Shoreway Drive.

Laboratory professionals at UM Shore Medical Center at Dorchester celebrated Lab Week with an ancient Egyptian inspired luncheon.  Pictured are (front) Wendy Campen; Carol Turbitt; JoAnn Phillips; Linda Foss; Ronnie Seeley; Joyce Coleman; Mike D'Arcangelo, regional director of Laboratory Services; (back) Meredith Caraballo; Lori Ferko; and Kim Elliott.

Laboratory professionals at UM Shore Medical Center at Dorchester celebrated Lab Week with an ancient Egyptian inspired luncheon. Pictured are (front) Wendy Campen; Carol Turbitt; JoAnn Phillips; Linda Foss; Ronnie Seeley; Joyce Coleman; Mike D’Arcangelo, regional director of Laboratory Services; (back) Meredith Caraballo; Lori Ferko; and Kim Elliott.

Shore Regional Health laboratory staff members work diligently to meet the needs of the community by offering early morning and weekend hours at various locations.

“Over the past 12 months, Shore Regional Health laboratory sites have performed approximately 1.5 million tests for people of the local community,” comments Michael D’Arcangelo, MT (ASCP), DLM, MS, MBA, regional director of laboratory services,

All Shore Regional Health laboratories are accredited and licensed by The College of American Pathologists (CAP), the American Association of Blood Banks, The Joint Commission, CMS and the State of Maryland.

“Our laboratory professionals are extremely proud of the quality care and customer service provided to members of our local communities at all of our convenient service sites throughout the five-county region served by Shore Regional Health,” remarks D’Arcangelo. “The knowledge and professionalism of our staff is top-notch and provides benefit to our patients in the timeliness and accuracy of our testing.”

Laboratory professionals from UM Shore Medical Center at Chestertown celebrating Lab Week were (front) Margaret Pulleyn, Mel Trego, Alicia Dodd, Dr. Min Yu, (back)  Anderson Griffith, Cindy Clawson, Gene Tull, Kim Macemcy, Mary Bell, Conner Moore and Jeff Kimble.

Laboratory professionals from UM Shore Medical Center at Chestertown celebrating Lab Week were (front) Margaret Pulleyn, Mel Trego, Alicia Dodd, Dr. Min Yu, (back) Anderson Griffith, Cindy Clawson, Gene Tull, Kim Macemcy, Mary Bell, Conner Moore and Jeff Kimble.

Beemer, Collins, Kelly, Rogers and Shepherd Named Employees of the Month

Melissa Kelly ,Gerald Beemer, Mary Shepherd and Joshua Rogers. Not shown: Laurie Collins

Melissa Kelly ,Gerald Beemer, Mary Shepherd and Joshua Rogers.
Not shown: Laurie Collins

Five outstanding employees were honored as Employees of the Month in March and April.

For March, Melissa Kelly, Breast Center Coordinator, took the honor. For April, winners were: Gerald Beamer, mental health therapist with Shore Behavioral health; Laurie Collins, staff nurse at UM Shore Medical Center at Dorchester ICU; Joshua Rogers, radiologic engineering imaging informatics specialist; and Mary Shepherd, staff nurse at the UM Shore Emergency Center at Queenstown.

Melissa Kelly was lauded by the Breast Center’s medical director, Roberta Lilly, MD, for managing the center’s operations smoothly during Lilly’s absence following an injury. Kelly directed the office personnel and reassigned patients as needed at the same time she rearranged and rescheduled a long-planned site visit by a national accrediting agency. Kelly coordinated schedules from multiple physicians’ offices and hospital administrators, as well as coordinating conference rooms, hotel rooms and catering groups.

Through it all, Kelly was able to keep Lilly updated, maintain an orderly and cheerful office atmosphere and seamlessly coordinate the center’s work with that of another provider who stepped forward to assist in the patient load.

Gerald Beemer’s coworkers say he goes above and beyond in his dedication to his patients.  Beemer’s commitment to the patient extends long after they have been discharged by allowing them to reconnect if they have questions, concerns or issues and stay in contact after discharge and keep Shore Behavioral Health apprised if they have maintained sobriety, hit a milestone, or celebrated a birthday they never thought they would see.

Additionally, Beemer represents the hospital system on the Maryland Advisory Committee that meets quarterly to discuss practical solutions to healthcare questions.  He also represents the Shore Behavioral in the local community, discussing plans and problems that our patients face when attempting to find an appropriate place to live.

Laurie Collins’ coworkers laud her as commitment to patients, families and her peers.  In her five years with Shore Regional Health, Collins has grown as a nursing professional and leader within the ICU. Currently she is pursuing a BSN through Wilmington University and has provided ideas for quality improvement on the unit based on her work in this program, working to improve time management and reduce waste in supplies.

Her peers say Collins is an excellent team player; she is flexible with patient assignments and is always willing to help in any situation, and her positive attitude makes an enjoyable working experience for her coworkers.

Joshua Rogers was noted for taking on the responsibility of project manager for the Nuance 360 voice recognition system implementation, which involved interfacing with 10 radiologists, building templates and configuring the system.  Josh kept a great positive attitude through some difficult transitions.

As a result of Josh’s amazing aptitude for the system and his ability to rise above the difficulty of change, the department now has a fully implemented voice recognition reporting system that is improving turnaround time for patient results.

Mary Shepherd’s coworkers say she comes to work excited and ready to meet every challenge. Shepherd is known as a strong team player and leader as she represents UM Shore Emergency Center at Queenstown, and Shore Regional Health (SRH) at work but also in her daily activities in Queen Anne’s County.

Shepherd is regarded for a strong work ethic and tenacity to assure the resources to care for patients. As the champion of maintaining patient satisfaction marks above the national average, Shepherd and the Professional Practice Committee took on the project of bedside reporting. And she takes time to serve as a mentor and role model to the rest of the staff.

Congratulations, Melissa Kelly, Gerald Beemer, Laurie Collins, Joshua Rogers and Mary Shepherd for your selection as Employees of the Month.

2nd Annual “Shoot for the Stars” Grosses $24,000 for UM Shore Nursing & Rehabilitation

Ronald Fithian, Kent County Commissioner, served as a guest dealer for the “Shoot for the Stars” fundraiser, benefiting University of Maryland Shore Nursing & Rehabilitation in Chestertown.

Ronald Fithian, Kent County Commissioner, served as a guest dealer for the “Shoot for the Stars” fundraiser, benefiting University of Maryland Shore Nursing & Rehabilitation in Chestertown.

Guests of “Shoot for the Stars” were entertained by “Daddy O,” local attorney, Dan Saunders.

Guests of “Shoot for the Stars” were entertained by “Daddy O,” local attorney, Dan Saunders.

University of Maryland Chester River Health Foundation recently hosted its second annual “Shoot for the Stars,” a casino night fundraiser to help fund the construction of a new Alzheimer’s and Memory Care unit at University of Maryland Shore Nursing & Rehabilitation in Chestertown. More than 100 guests attended the Las Vegas-themed event, held at the Garfield Center for the Arts at the Prince Theatre in Chestertown. The community donated more than $24,000 (gross) to the event.

Entertainment for the evening was provided by “Daddy O,” local attorney Dan Saunders.  Prize winners included Wayne Gardner, the evening’s “High Roller,” who won a week in Mexico; Vita Pickrum, who won a 40” Smart TV; Carol Wright, winner of the Divine Wine Basket, which included 20 bottles of wine; Ann Marie Hobbs, winner of four Orioles Tickets; and Yvonne Benzi, who won a long weekend in Washington, DC.  Top sponsors included Health Care Services Group and RemediSenior Care; additionally, Avery Hall Benefit Solutions, provided each guest with a complimentary glass of Crow Vineyard’s Sparkling Vidal Blanc upon arrival.

For more information about the new Alzheimer’s and Memory Care unit or how you can assist with the project, contact UM Chester River Health Foundation at 410-810-5660 or send an e-mail to mruehrmund@chesterriverhealth.org.  Additional information about UM Shore Nursing & Rehabilitation, which is an affiliate of University of Maryland Shore Regional Health, can be obtained at www.chesterriverhealth.org.

“Ask the Expert” Series Moves Into Caroline County

The “Ask the Expert” spring 2014 series will reach audiences in Caroline and Kent counties this week.

On Tuesday, April 29, Stephen Wills, MD, of the Requard Center for Acute Rehabilitation, and Cathy Asche, BSN, RN-BC, clinical coordinator of UM Shore Comprehensive Pain Center, will present “Chronic Pain: Balancing Medical and Self Management for Best Results.” The seminar is at Caroline County Public Library, 100 Market St. in Denton.

Kenneth Patrick Ligaray, MD and Faustino Macuha, MD, of the UM Center for Diabetes and Endocrinology, discuss “Diabetes Management” in two different venues:

7 p.m. Thursday, April 24, 7 p.m. in Kent County Public Library’s historic “Yellow Building”, 207 Calvert St., Chestertown.

7 p.m. Thursday, May 1, Caroline County Public Library, 100 Market St. in Denton.

Seating is limited; attendees are asked to RSVP to Cathy Wright at 410-822-1000, ext. 5222, or cwright@shorehealth.org.

UM Chester River Health Foundation to Host 20th Annual Golf Tournament

The 20th annual UM Chester River Health Foundation Golf Tournament will be held in memory of Edward M. Athey, the tournament's co-founder.

The 20th annual UM Chester River Health Foundation Golf Tournament will be held in memory of Edward M. Athey, the tournament’s co-founder.

When nearly 200 golfers tee off at the annual University of Maryland Chester River Heath Foundation tournament on Friday, May 30, they’ll be playing for prizes and pride, but they’ll also be raising money for brand new intravenous (IV) pumps, enough for every bedside and every department, at the University of Maryland Shore Medical Center at Chestertown.  This year’s tournament is being held in memory of Edward M. Athey, the Chestertown businessman and sportsman.

“We wanted to do something very special to commemorate this year’s 20th anniversary tournament,” said Maryann Ruehrmund, CFRE, executive director of the UM Chester River Health Foundation, the fundraising arm of the local hospital.  She said the tournament’s other co-founder, C. Daniel Saunders, suggested naming the event in Ed Athey’s memory.

“It was the perfect idea,” Ruehrmund said, explaining that tournament proceeds are always earmarked for the highest priority equipment or program at the hospital.  “We wanted to go above and beyond this year because of our 20th anniversary, and celebrating in honor of Ed’s contributions to the event as well as our community, made tremendous sense.”

The Edward M. Athey Memorial Golf Tournament is being sponsored by Ed Athey’s extended family, the Harms and Athey families and Green Point Farms, continuing a family tradition of support for the hospital that got its start many years ago when it was called Kent and Queen Anne’s Hospital.

The son of Edward L. Athey, Washington College’s long-time athletic director and coach, Ed (Edward M.) Athey, served on the hospital’s board of directors for nine years and then became a founder of the Chester River Health Foundation.  He served on the Foundation board from 1993 until 2003 but remained the co-chair of the golf tournament until his death.

Mr. Athey was president and CEO of the FAM&M Insurance agency, served as Judge of the Orphans Court for Kent County and served on the boards of Chesapeake Bank & Trust and Chestertown Bank.  He also was president of Chester River Yacht and Country Club, Washington College Alumni Association and the Chestertown Lions Club.

“Ed Athey was a man of commitment, a leader in the community, and a strong believer in public service and philanthropy,” said George Harms, a family friend and father-in-law to one of Athey’s daughters. “The hospital and our community are a better place because of his dedication, vision and hard work.”

For the second year in a row, the Foundation’s golf tournament will be played at Queenstown Harbor on the 18-hole River Course, which borders the Chester River.

“I’ve played golf since I was a teenager, and I’ve never played a more spectacular course,” said Margie Elsberg, chair of the UM Chester River Health Foundation’s board of directors.  “Those two holes along the river are breathtaking.  It’s a great place to play golf, and a great way to raise lots of money for an important cause.”

Tournament foursomes—the tournament is limited to 200 players—will have their choice of 8:00 am or 1:30 pm shotgun starts, and lunch will be available for both morning and afternoon golfers.  Sponsors have already begun signing up to underwrite the costs of the event and to sponsor a wide array of prizes:  $10,000 cash for the putting contest (half to the winner and half to the Foundation); $10,000 cash for a hole in one on three of the par three holes; and a GMC Terrain SUV from Ramsey GMC for a hole in one on the fourth par three.

The Peoples Bank is sponsoring the post-tournament reception and dinner, when prizes will be awarded. CR Goodman Associates, the architectural firm that designed UM Shore Medical Center at Chestertown’s new main entrance, lobby and soon-to-be-completed expanded Emergency Department, is sponsoring lunch for the afternoon golfers. University of Maryland Shore Regional Health’s interim chief operating officer, Jim Ross, and his wife, Peggy, are sponsoring lunch for tournament volunteers; Chestertown attorney and tournament co-founder Dan Saunders is sponsoring the putting contest; Queenstown Bank is sponsoring all first place team prizes; and RASP Electric is once again sponsoring all second place team prizes.

Additional sponsorships ranging from $100 to $3,500 are still available, as are sponsorships for in-kind prizes for closest to the pin, longest and most accurate drives; and pro shop gift certificates for men’s and women’s teams that win first and second low gross and low net honors.  Additionally, the Foundation has Maryland State Tax Credits available for Maryland residents and businesses that sponsor the tournament at the $1,000 level and above.

“In 19 years, the tournament has raised nearly $1,505,400,” said Ruehrmund.  “Our wonderful community and vendors have helped the hospital buy 3D digital mammography equipment, new inpatient beds, surgical equipment for the operating room, a 16-station digital vital signs monitoring system for the Emergency Department, and it’s paying for some of the Emergency Department construction that’s going on right now.  This tournament does great things, for sure.”

For more information about participating in or sponsoring the upcoming golf tournament, contact UM Chester River Health Foundation at (410) 810-5661 or send an e-mail to foundation@chesterriverhealth.org.  Additional information about the Foundation, the tournament or services available throughout Shore Regional Health can be obtained at www.chesterriverhealth.org.

The UM Chester River Health Foundation, a 501(c)(3) not-for-profit charitable fundraising organization, works to raise funds to benefit UM Shore Medical Center at Chestertown, UM Chester River Home Care & Hospice and University of Maryland Shore Nursing & Rehabilitation at Chestertown.

Patient Access Services Team Recognized in National Healthcare Access Personnel Week

UM Shore Medical Center at Chestertown: Left to right: Niara Wilson, Kenya Thompson, Linda Bigelow, Krista Williams, Doris Paul, Melissa Baker, Elizabeth Wheat and George Bach.

UM Shore Medical Center at Chestertown: Left to right: Niara Wilson, Kenya Thompson, Linda Bigelow, Krista Williams, Doris Paul, Melissa Baker, Elizabeth Wheat and George Bach.

Patient access team members at Diagnostic and Imaging Center in Easton: Front, left to right: Joyce Banks, Yulenda Ricketts, Vicky Johnson, R’Wanda Stanley. Back, left to right: Marcel Pritchett, Betty Elzay, Ruth Scudder, Rhonda Quidas, Charlene Brice, Teri Love, Ann Bilbrough, Winfield Miller.

Patient access team members at Diagnostic and Imaging Center in Easton: Front, left to right: Joyce Banks, Yulenda Ricketts, Vicky Johnson, R’Wanda Stanley. Back, left to right: Marcel Pritchett, Betty Elzay, Ruth Scudder, Rhonda Quidas, Charlene Brice, Teri Love, Ann Bilbrough, Winfield Miller.

The team from Community Wide Scheduling: Left to right: Charlotte Brown, Kathleen Ross, Shannon Haden, Linda Johnson, Sheila Dunning, Renee Crump, Patricia Witte

The team from Community Wide Scheduling: Left to right: Charlotte Brown, Kathleen Ross, Shannon Haden, Linda Johnson, Sheila Dunning, Renee Crump, Patricia Witte

UM SMC at Easton Emergency Department: Left to right: Inez Freeman, Sandra Cornish, Norlaine Lucas, Darlene Smith, Cindy Haddaway, Danielle McClain.

UM SMC at Easton Emergency Department: Left to right: Inez Freeman, Sandra Cornish, Norlaine Lucas, Darlene Smith, Cindy Haddaway, Danielle McClain.

Every employee of University of Maryland Shore Regional Health has some contact with the public that afford the opportunity both to offer quality care and to present a positive image to our community. The Patient Access Services staff is most often responsible for providing patients and visitors with their first impressions of University of Maryland Shore Regional Health.

Every day, the nearly 150 individuals who make up UM SRH’s system-wide Patient Access team handle a variety of requests — from patients and their family members who are registering or visiting, from physicians looking to schedule admissions and nurses advising them of any patients being relocated. They must also be familiar with the procedures and guidelines of various insurance companies.

Pictured here are just some of the teams that manage these responsibilities for our facilities throughout Caroline, Dorchester, Kent, Queen Anne’s and Talbot counties.

As a way to acknowledge demands of this multi-faceted job, the first week of April was designated National Healthcare Access Personnel Week, a time to give our thanks to the goodwill ambassadors in Patient Access Services for serving as the launching point for the caring spirit we provide our patients.